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Lexus of Naperville

(1,331 reviews)
Visit Lexus of Naperville
Sales hours: 10:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–5:00pm
Tuesday 10:00am–7:00pm 7:00am–5:00pm
Wednesday 10:00am–7:00pm 7:00am–5:00pm
Thursday 10:00am–7:00pm 7:00am–5:00pm
Friday 10:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (630) 931-8247 (630) 931-8247
Used (630) 931-8016 (630) 931-8016
Service (630) 297-4443 (630) 297-4443

Reviews

(1,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Naperville from DealerRater.

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positive, polite, & professional

Steve Mills sold me the concept of having a Lexus without being pushy. He gave me options. He listened to what was important to me. An excellent salesman, Steve's enthusiasm and knowledge of the product was evident, admirable...and contagious!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Worked with Jon and had a great experience. Very knowledgeable and worked extremely hard to get me the exact car I wanted. He communicated very well with me and called with any updates on my car. The car buying experience was very smooth and went through without a problem. I would recommend Jon to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

ABSOLUTELY OUTSTANDING EXPERIENCE.

Excellent car buying experience with Philip Asiedu and Tony Stewart, Chandra, and just amazing Michael Comer! Your performance guys is second to none, just beyond the words. Thank you very much for such a thrilling car purchase experience! We love you and be back for our next Lexus vehicle! THANK YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent buying experience

Steve mills and his team made our experience very comfortable. Steve got me a great deal and really put a great effort to keep me from shopping from dealer to dealer. He will be my go to person from here on

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership, people and service

This is the third car we've purchased from Lexus of Naperville. We continue to be impressed with the quality of service we receive from the porters to the sales people to the cashiers...very professional and helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Car buying made easy

Steve Mills was extremely helpful and accommodating in helping me find the right new car. Violet is a whiz at explaining the technology in an easy-to-understand manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Amazing Experience

Steve was tremendously helpful in trading and purchasing a new vehicle. He and the sales manager were relentless into seeing that I walked out with what I was looking for. On top of all of that, they were friendly, courteous, and urgent in tending to my needs. Dealing with the finance department was also the quickest that I have ever dealt with at a dealership. I will be back again and will refer other people as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

great expirience courtous helpful

helpful sales knowledgable people polite manager accomodative staff persistant staff i landed up buying here inspite live near oak brook dealership recommend to other people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Working with Steve was great experience

Right when you walk in you feel welcomed by all of the staff. We were approached by Steve and we all felt the positive vibe, he was very professional. While exceeding our expectations he also managed to please his boss with the car sale. He seemed to be very educated with a the car and sales. We even called him a few days later to get the car manual (that we forgot to ask about) he answered right away and when we went to pick it up, he was right there waiting for me with the book and to me that is awesome. In the end we are all very pleased with Steve, the car and overall the whole dealership. I will make sure to point all of my friends in his direction. In the future we will definitely purchase another car there and hopefully work with Steve again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience and Price on GX460

Recently bought a 2015 GX460 and the experience at Naperville Lexus was an great one. They had more cars than any other dealership in the area and couldn't have been a better buying experience. They priced it right the first time and didn't have to haggle with the sales team. Other dealers couldn't match their price or sales strategy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience! The GX 460 is a great vehicle and if you haven't already you'll quickly fall in love with all the things it can do. Don't forget about our complimentary car washes to keep your new baby looking great!