Reviews
Service was very good, waited 4 hours for 2 recalls and some software issues. Service rep was very helpful going over software changes
Service was very good, waited 4 hours for 2 recalls and some software issues. Service rep was very helpful going over software changes
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing the service on your Ford Explorer. We’re glad Rick walked you through the software changes while we completed the recalls. Your patience during the four-hour visit is appreciated. Ron Almeida General Manager 508-746-3400 [email protected]
Great experience buying from Colonial Ford of Plymouth. Highly recommend! Very friendly staff and great service.
Great experience buying from Colonial Ford of Plymouth. Highly recommend! Very friendly staff and great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending us after purchasing your used Ford F-150. We’re glad our staff was friendly and provided great service during your visit. Ron Almeida General Manager 508-746-3400 [email protected]
Huge shoutout to the service team at Colonial Ford! They did an awesome job installing my new tires and took the time to address a few other concerns I had with my vehicle. Fast, friendly, and honest service—couldn't ask for a better experience.
Huge shoutout to the service team at Colonial Ford! They did an awesome job installing my new tires and took the time to address a few other concerns I had with my vehicle. Fast, friendly, and honest service—couldn't ask for a better experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. Brenden and our service crew are pleased they could swiftly fit your new Mustang Mach-E tires and handle your additional concerns with straightforward, welcoming support. Your feedback brightens our day. Ron Almeida General Manager 508-746-3400 [email protected]
This is The Best Dealership around they are awesome. I only go here to have work done on my truck and definitely would recommend them to anyone that needs service.
This is The Best Dealership around they are awesome. I only go here to have work done on my truck and definitely would recommend them to anyone that needs service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know you consider us the best for Ford service. Thank you for sharing your recommendation and we look forward to your next visit. Ron Almeida General Manager 508-746-3400 [email protected]
Very disappointed with the customer service and the overall whole experience with this dealership. Very disappointed as a Ford owner.
Very disappointed with the customer service and the overall whole experience with this dealership. Very disappointed as a Ford owner.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Sleays great serviec. Everyone is friendly and helpful. Nice room to wait with refreshments and tv
Sleays great serviec. Everyone is friendly and helpful. Nice room to wait with refreshments and tv
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to hear your Ford Explorer service went so well and that our team was friendly and helpful. It’s great you enjoyed the refreshments and TV in the waiting area. Thank you for the five star feedback. Ron Almeida General Manager 508-746-3400 [email protected]
Had a good experience with Colonial Ford. Anthony took care of explaining things and calling to update me. I would definitely say he made the whole car experience Easy and was pleasant.
Had a good experience with Colonial Ford. Anthony took care of explaining things and calling to update me. I would definitely say he made the whole car experience Easy and was pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our service team. We’re glad the clear explanations and timely updates during your Ford service made everything smooth and easy. Ron Almeida General Manager 508-746-3400 [email protected]
They had the car waiting for me and did not try to sway me to buy something the dealership wanted me to buy. It was refreshing!
They had the car waiting for me and did not try to sway me to buy something the dealership wanted me to buy. It was refreshing!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear your Ford Escape was ready when you arrived and that our team kept everything pressure-free. Thank you for the five-star rating. Enjoy every mile in your Escape! Ron Almeida General Manager 508-746-3400 [email protected]
Professional, no wait, zero trouble. Had me in and out in record time. Thank you
Professional, no wait, zero trouble. Had me in and out in record time. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted to learn our service for your Ford Bronco was efficient and hassle free. It’s great we could have you back on the road so quickly. Thank you for sharing your experience. Ron Almeida General Manager 508-746-3400 [email protected]
The service experience itself was less than ideal. The associate assigned to me was new and lacked some of the customer service skills necessary for the role. What was scheduled as a one-day service appointment ultimately stretched into seven days. The most frustrating part was the lack of communication throughout the process—calls went unreturned, and the explanations I received were often inconsistent. It wasn’t until I connected with a different associate that my experience began to improve. They took the time to answer my questions and, most importantly, communicated clearly and consistently. While I was still disappointed with the overall situation, things changed when I finally picked up my truck. The service manager pulled me aside, listened to my concerns, and handled the situation with professionalism and understanding. He not only acknowledged the issues but also significantly reduced my bill. That interaction alone saved me as both a service customer and a future sales customer. Mistakes happen—we’re all human. What truly defines a company is how those mistakes are addressed. In the end, the service manager turned a very negative experience into one that restored my confidence in the dealership. Well done.
The service experience itself was less than ideal. The associate assigned to me was new and lacked some of the customer service skills necessary for the role. What was scheduled as a one-day service appointment ultimately stretched into seven days. The most frustrating part was the lack of communication throughout the process—calls went unreturned, and the explanations I received were often inconsistent. It wasn’t until I connected with a different associate that my experience began to improve. They took the time to answer my questions and, most importantly, communicated clearly and consistently. While I was still disappointed with the overall situation, things changed when I finally picked up my truck. The service manager pulled me aside, listened to my concerns, and handled the situation with professionalism and understanding. He not only acknowledged the issues but also significantly reduced my bill. That interaction alone saved me as both a service customer and a future sales customer. Mistakes happen—we’re all human. What truly defines a company is how those mistakes are addressed. In the end, the service manager turned a very negative experience into one that restored my confidence in the dealership. Well done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback on your Ford F-350 service. We apologize for the delay and communication lapses you experienced and appreciate you noting how Glenn stepped in to address your concerns professionally. We’re glad to have restored your confidence and look forward to serving you again. Ron Almeida General Manager 508-746-3400 [email protected]