Reviews
The service is always excellent at Colonial. Anthony is super helpful and not pushy when it comes to upselling. Communication was clear and I appreciate the video updates!
The service is always excellent at Colonial. Anthony is super helpful and not pushy when it comes to upselling. Communication was clear and I appreciate the video updates!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our service on your Ford Explorer continues to meet your expectations. Anthony will be pleased to know you found his assistance both helpful and pressure-free, and that the clear communication and video updates were valuable. Thank you for choosing us and sharing your feedback. Ron Almeida General Manager 508-746-3400 [email protected]
ColonialFord is a very pleasant dealership to work with. The service staff and managers are excellent folks to work with, particularly Anthony Cristiani
ColonialFord is a very pleasant dealership to work with. The service staff and managers are excellent folks to work with, particularly Anthony Cristiani
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re delighted that Anthony and our service team provided a pleasant experience with your Ford Explorer. Thank you for the five-star feedback. We look forward to helping with your next service. Ron Almeida General Manager 508-746-3400 [email protected]
Excellent service & communication from this dealership. Nick Marotta, my service advisor, worked extremely hard to make sure that FORD's extended warranty commitment would be applied to the fix for my leaky sunroof & consequential BCM replacement. Thank You!
Excellent service & communication from this dealership. Nick Marotta, my service advisor, worked extremely hard to make sure that FORD's extended warranty commitment would be applied to the fix for my leaky sunroof & consequential BCM replacement. Thank You!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you highlighting how our service advisor secured the extended warranty for your Ford F-150’s sunroof and BCM repair. It’s great that our communication made the process smoother. Ron Almeida General Manager 508-746-3400 [email protected]
The people we dealt with at Colonial Ford were very professional and helpful during the sales process.
The people we dealt with at Colonial Ford were very professional and helpful during the sales process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s great to know our team was professional and helpful during your sales process. We hope you’re enjoying your new Ford. Thank you for your five-star review! Ron Almeida General Manager 508-746-3400 [email protected]
Performed MA State Inspection quickly Waiting are was comfortable and clean Car retuned in 30 mins
Performed MA State Inspection quickly Waiting are was comfortable and clean Car retuned in 30 mins
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ron Almeida General Manager 508-746-3400 [email protected]
This ford dealership Charged me for what should be covered under factory warranty for emissions
This ford dealership Charged me for what should be covered under factory warranty for emissions
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Zoe is an attentive & fun salesperson that greeted us with a great personality. Zoe also does not hover, like many salespeople do, She, Greg (finance) & Dell (Gen Mngr) went above & beyond, making this purchase process easy to go through.
Zoe is an attentive & fun salesperson that greeted us with a great personality. Zoe also does not hover, like many salespeople do, She, Greg (finance) & Dell (Gen Mngr) went above & beyond, making this purchase process easy to go through.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re delighted Zoe’s friendly approach and the support from Greg and Dell made buying your used Ford Explorer easy. Congratulations on your new ride and we hope every drive is a great one. Drive safe and enjoy! Ron Almeida General Manager 508-746-3400 [email protected]
Very professional and the work done in a time manor. Tech send a video of the work he did which is helpful.
Very professional and the work done in a time manor. Tech send a video of the work he did which is helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased Chuck provided professional service on your Ford Ranger and sent a helpful video while completing the work efficiently. Thank you for the 5-star review. We look forward to assisting you again. Ron Almeida General Manager 508-746-3400 [email protected]
Drove 40 miles to get oil change because they were closest roush ford dealer. Got home and saw the receipt said I declined a service. Called and they said part was not in stock so they wrote that I declined it. Asked to order part. Waited 60 days called probably 8 times got 1 return phone call. Just ordered part directly myself and will have someone else install. I did get probably 5 emails and texts making sure I gave them good reviews. Just no help with getting my actual truck serviced.
Drove 40 miles to get oil change because they were closest roush ford dealer. Got home and saw the receipt said I declined a service. Called and they said part was not in stock so they wrote that I declined it. Asked to order part. Waited 60 days called probably 8 times got 1 return phone call. Just ordered part directly myself and will have someone else install. I did get probably 5 emails and texts making sure I gave them good reviews. Just no help with getting my actual truck serviced.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Michael, for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Please reach out to us so we can speak directly, and we'll address your concerns in detail.
Friendly and willingness to work with you on vehicle and all requests. The sales team and financial team was very friendly. Shoutout to Raoul Jacques and Joe Dziedzic for putting up with my requests. Also shoutout to parts manager Phil Gomes ordering all the parts I requested.
Friendly and willingness to work with you on vehicle and all requests. The sales team and financial team was very friendly. Shoutout to Raoul Jacques and Joe Dziedzic for putting up with my requests. Also shoutout to parts manager Phil Gomes ordering all the parts I requested.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our team was so accommodating with your requests. Joe did a great job guiding you through financing and Phil made sure all your parts arrived. It was our pleasure to service your Ford and we look forward to assisting you again. Ron Almeida General Manager 508-746-3400 [email protected]