Colonial Ford

Came in for oil change with no appointment. No problem. Surprisingly fast Service advisor informed me that front brakes were in need of service, as well as front and rear differentials were due for fluid change. Service advisor informed me of the cost related to additional work.

Everyone is professional, knowledgeable and friendly. I appreciate the work updates on my vehicle. Easy drop off and pickup.

So I don’t understand why every year for 20 years now I go to get my car inspected and every place I go to the workers always seem super annoyed about doing it.. why does a company advertise and do car inspections but then the staff don’t seem to want to do it!? so my car was brought back and i was told “cant do it” after I was waiting for 15 minutes and the guy checking me out who was very nice.. told me the tech who took my car said they can’t do it because there is stuff in my front seat and a crack in my windshield…. The crack in my windshield has been there for two years. It is sealed, and it is not in my line of sight. I’ve gone through two inspections plus what the windshield people told me was good and I’ve even talked to police about it and it’s fine. Also,i asked the first guy (the ine who checked me out) should I clear out my seats real quick and he said no you’re good… but you couldn’t have said “hey do you mind just clearing out your front seat before we take it back?” because obviously somebody had a problem with it! i already got one ticket for my expired inspection but i work when inspection hours are! I’m working 3 nursing jobs to make ends meet, My significant other is deployed right now, I’ve got a lot going on, so my car is a bit messy, but if I was asked to, I could’ve taken 5 minutes to throw everything into the trunk real quick. I brought up my frustration to the guy who was checking me out and he got another technician to do my inspection who said “no everything is fine, that other guy is just lazy” took my car for a while And gave me a passing inspection sticker. So maybe there needs to be some more training going on or better work ethic for some of these workers. Maybe even a little compassion because you don’t know what’s going on in somebody’s life and a little inconvenience like that can really make things crazier. Just really not impressed. I also didn’t appreciate that as soon as I parked there were two car salesman waiting at my door at circling vultures.

Great experience. Attentive service with everything explained including price as the work progressed.. Everyone was friendly and a pleasure to deal with

Everyone at Colonial Ford was helpful in finding me a new truck. I would use them again

I bought my Ford Bronco Sport Outer Banks here and have it serviced here!! Very happy with the dealership & service department

Dan the Service Advisor made the experience great. He has a sense of humor but at the same time is sensitive to the cost considerations a consumer has to face. I was well informed during my visit about the status of repair time.

I asked him to fix my navigation to turn it back to voice prompt. It was not done, so I’m still dealing with the beeps instead of voice command commands.

Quick service no problems hope to continue using them on the rest of my vehicle life span .

Repeat customer for trucks. Easy buying experience. Highly recommend working with the team at Colonial Ford!