Reviews
They set up appt that was convenient for me and explained what they did on my car
They set up appt that was convenient for me and explained what they did on my car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that setting up an appointment at your convenience was helpful is rewarding. Hearing that our explanations about the work on your Edge met your needs means a lot to our service team. Ron Almeida General Manager 508-746-3400 [email protected]
An awesome job a great communicator to getting the job done. I will be using you again and again.
An awesome job a great communicator to getting the job done. I will be using you again and again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you felt well informed and pleased with the work means a lot to our service team. We’re here whenever your Ford Explorer needs service. Ron Almeida General Manager 508-746-3400 [email protected]
> Great experience with Colonial Ford of Plymouth. Chuck was great to work with— friendly, knowledgeable, and very helpful throughout the whole process. He took the time to answer my questions and made sure everything was handled properly. Really appreciated the service and will definitely be back.
> Great experience with Colonial Ford of Plymouth. Chuck was great to work with— friendly, knowledgeable, and very helpful throughout the whole process. He took the time to answer my questions and made sure everything was handled properly. Really appreciated the service and will definitely be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise for Chuck’s approachable and informed guidance shows our team’s commitment to clear communication. Knowing that he took time to answer your questions and ensure everything was handled properly means a lot to us. We look forward to welcoming you back when your Ford Explorer needs service again. Ron Almeida General Manager 508-746-3400 [email protected]
I've had good experiences and good service from Colonial, which is why I return.
I've had good experiences and good service from Colonial, which is why I return.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ron Almeida General Manager 508-746-3400 [email protected]
We've had issues with this service center in the past, to the point where we didn't mind driving the extra distance to another Ford dealership to have our vehicles serviced. With a new service manager in place, we decided to give them another chance. I would have given them a higher rating, but it's frustrating that after telling them several times that my Maverick is black and my spouse's Maverick is red, they still have my vehicle listed under my spouse's name. It's a simple issue that should have been corrected by now, especially after bringing it to their attention multiple times. It's the little things like this that make a difference in customer service.
We've had issues with this service center in the past, to the point where we didn't mind driving the extra distance to another Ford dealership to have our vehicles serviced. With a new service manager in place, we decided to give them another chance. I would have given them a higher rating, but it's frustrating that after telling them several times that my Maverick is black and my spouse's Maverick is red, they still have my vehicle listed under my spouse's name. It's a simple issue that should have been corrected by now, especially after bringing it to their attention multiple times. It's the little things like this that make a difference in customer service.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Ron Almeida General Manager 508-746-3400 [email protected]
Chuck is your guy! I was on the verge of giving up on Colonial Ford because of the service I had experienced, but Chuck turned things around. He helped get my vehicle properly repaired, and I’m relieved to finally have it fixed correctly. His help made a real difference and restored my confidence in the dealership. If you need help with service, I highly recommend asking for Chuck. Thank you, Chuck!
Chuck is your guy! I was on the verge of giving up on Colonial Ford because of the service I had experienced, but Chuck turned things around. He helped get my vehicle properly repaired, and I’m relieved to finally have it fixed correctly. His help made a real difference and restored my confidence in the dealership. If you need help with service, I highly recommend asking for Chuck. Thank you, Chuck!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that Chuck’s work on your Ford Expedition Max restored your confidence means a lot to our service team. We’re pleased we could get your vehicle properly repaired and appreciate your recommendation. Ron Almeida General Manager 508-746-3400 [email protected]
Dan went above and beyond to make sure the issue with my car was handled with no stress on my end! When dropping off and picking up my car, the entire staff was beyond accommodating! I had car seats/bikes/toys that needed to be transferred and the service staff jumped right in to help! Very satisfied with the whole service experience!
Dan went above and beyond to make sure the issue with my car was handled with no stress on my end! When dropping off and picking up my car, the entire staff was beyond accommodating! I had car seats/bikes/toys that needed to be transferred and the service staff jumped right in to help! Very satisfied with the whole service experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the service process felt stress-free means a lot to our service team. We’re pleased we could assist with transferring your car seats, bikes and toys to ease drop-off and pick-up. Your five-star rating and kind words about your Ford Escape Hybrid’s service experience mean a great deal to us. Ron Almeida General Manager 508-746-3400 [email protected]
I had a battery issue on a new AEONrv, Transit 350. Colonial got me in quickly and took care of the problem even though I had no prior contact or experience with them. I would certainly recommend Colonial Ford!
I had a battery issue on a new AEONrv, Transit 350. Colonial got me in quickly and took care of the problem even though I had no prior contact or experience with them. I would certainly recommend Colonial Ford!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you found our response so prompt and thorough means a lot to our service team. We’re glad we could get you in quickly and resolve the battery issue on your Transit-350. Thank you for recommending our dealership! Ron Almeida General Manager 508-746-3400 [email protected]
We had requested an extra key for our car and with in two days a key was made
We had requested an extra key for our car and with in two days a key was made
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Efficiency and attention to detail are central to how our service team operates. Knowing that your extra key for your Ford EcoSport was ready within two days is truly rewarding. Ron Almeida General Manager 508-746-3400 [email protected]
Chuck is very professional and easy to deal with. I always ask for him when I am in
Chuck is very professional and easy to deal with. I always ask for him when I am in
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you found Chuck to be professional and approachable during your service visits. Hearing that you always ask for Chuck means a lot to our service team. Ron Almeida General Manager 508-746-3400 [email protected]