Reviews
When they rotated my tires they over-torqued the lug nuts, spline drive type, massively, unbeknownst to me. When a well known tire shop in the area attempted to remove the wheels to check on an imbalance issue one nut broke and another twisted, but did not break. The remainder we left alone. I called Colonial and asked talk to the service manager, Jon Rydings, and was told he wouldn't be in until Monday, so I used the email feature of their website to leave a message. I received a text from Molly who said she would speak to him and that he would get back to me shortly. By the end of the day, I texted Molly to let her know that I had still heard nothing. She reiterated that she had made the team aware and that someone would call me shortly. I never heard anything. Since I've only been a service customer there for 20 years, I guess I'm not even entitled to the common courtesy of a reply.
When they rotated my tires they over-torqued the lug nuts, spline drive type, massively, unbeknownst to me. When a well known tire shop in the area attempted to remove the wheels to check on an imbalance issue one nut broke and another twisted, but did not break. The remainder we left alone. I called Colonial and asked talk to the service manager, Jon Rydings, and was told he wouldn't be in until Monday, so I used the email feature of their website to leave a message. I received a text from Molly who said she would speak to him and that he would get back to me shortly. By the end of the day, I texted Molly to let her know that I had still heard nothing. She reiterated that she had made the team aware and that someone would call me shortly. I never heard anything. Since I've only been a service customer there for 20 years, I guess I'm not even entitled to the common courtesy of a reply.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Brought my car in for recall work all done same day. Great dealership. Been a customer since 2012
Brought my car in for recall work all done same day. Great dealership. Been a customer since 2012
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could complete your Ford recall work in one day. Thank you for trusting us since 2012. We look forward to serving you again. Ron Almeida General Manager 508-746-3400 [email protected]
Came in close to close, worked to get a deal done. Clear communication as car was prepared. No xx and good atmosphere. The Brendan's were both professional and executed what they said when they said they would do it. All in all it was a pretty painless experience.
Came in close to close, worked to get a deal done. Clear communication as car was prepared. No xx and good atmosphere. The Brendan's were both professional and executed what they said when they said they would do it. All in all it was a pretty painless experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled your Ford Bronco service was completed seamlessly, even though you arrived near closing time. Our team, including both Brenden and Brendan, is glad we could communicate clearly and maintain a welcoming atmosphere to keep things painless. Thank you for choosing us. Ron Almeida General Manager 508-746-3400 [email protected]
Anthony was friendly, courteous and kind. The service was thorough and fast…couldn’t believe I was in and out in less than an hour! We just moved to the area and happily found our new Ford home!
Anthony was friendly, courteous and kind. The service was thorough and fast…couldn’t believe I was in and out in less than an hour! We just moved to the area and happily found our new Ford home!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s fantastic to hear Anthony was friendly and provided thorough, efficient service on your Ford Explorer. We’re glad you found a new service home after your move. Thank you for sharing your experience. Ron Almeida General Manager 508-746-3400 [email protected]
The sales experience at Colonial Ford was amazing. Brendan was informative, stayed on top of the process and was super helpful as well as friendly. I absolutely love my new Ford Maverick XLT in Azure Blue and greatful for all Brendan's help.
The sales experience at Colonial Ford was amazing. Brendan was informative, stayed on top of the process and was super helpful as well as friendly. I absolutely love my new Ford Maverick XLT in Azure Blue and greatful for all Brendan's help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star review and for sharing your positive sales experience. Brendan will be pleased to know he kept you informed and made the process smooth. Enjoy every moment in your new Ford Maverick XLT in Azure Blue. Ron Almeida General Manager 508-746-3400 [email protected]
Everyone was quick and thorough, courteous and the communication between finance and service and sales were on point
Everyone was quick and thorough, courteous and the communication between finance and service and sales were on point
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! It’s great to know that our sales, finance, and service teams collaborated to deliver quick, thorough, and courteous support. We hope you enjoy your new Ford F-250 and look forward to seeing you again. Ron Almeida General Manager 508-746-3400 [email protected]
Purchased a beautiful, slightly used 2024 GMC Denali Ultimate 2500HD. Vito Umbro was great to deal with, very understanding and at no point applied any pressure. Truck was priced very reasonably. I have full confidence in Colonial Ford and it is reassuring knowing that if issues arise, they will do right by their customers.
Purchased a beautiful, slightly used 2024 GMC Denali Ultimate 2500HD. Vito Umbro was great to deal with, very understanding and at no point applied any pressure. Truck was priced very reasonably. I have full confidence in Colonial Ford and it is reassuring knowing that if issues arise, they will do right by their customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad Vito made your purchase of a GMC truck smooth and pressure-free while offering fair pricing. Thank you for placing your trust in us, and we look forward to assisting you with any future needs. Ron Almeida General Manager 508-746-3400 [email protected]
The salesman Tyler and business advisor Brenden were great to work with. Right now there's a big issue with the dump truck thats not being dealt with by anyone, causing anxiety and frustration. Stay tuned
The salesman Tyler and business advisor Brenden were great to work with. Right now there's a big issue with the dump truck thats not being dealt with by anyone, causing anxiety and frustration. Stay tuned
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time. Ron Almeida General Manager 508-746-3400 [email protected]
Anthony in service is amazing. Dylan in sales fell short. He even hung up on me. He was talking over me instead of listening to my concerns. It took over two weeks for me to actually get the registration and financing paperwork from them. My vehicle was delivered dirty. I was told it would be detailed but it was not. Anthony in service addressed it for me. Another salesman helped me get my paperwork from one of the managers. The showroom and facility are beautiful. Dylan was great during the negotiating price process but lacked the follow up needed.
Anthony in service is amazing. Dylan in sales fell short. He even hung up on me. He was talking over me instead of listening to my concerns. It took over two weeks for me to actually get the registration and financing paperwork from them. My vehicle was delivered dirty. I was told it would be detailed but it was not. Anthony in service addressed it for me. Another salesman helped me get my paperwork from one of the managers. The showroom and facility are beautiful. Dylan was great during the negotiating price process but lacked the follow up needed.
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- Overall experience
- 2.0
- Does recommend this dealer
- Shopped for a used car
Providing a 5-star experience is our top priority, so we're disappointed to hear that we fell short here. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Ron Almeida General Manager 508-746-3400 [email protected]
Colonial Ford provides easy, flexible and professional service. I am always happy with the results!
Colonial Ford provides easy, flexible and professional service. I am always happy with the results!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our team’s accommodating, streamlined service met your needs. We’re delighted your Ford F-150 is running smoothly and that we could deliver satisfying results. Ron Almeida General Manager 508-746-3400 [email protected]