Reviews
Tremendous service. Professional and efficient work and great communication. Overall excellent job done by all.
Tremendous service. Professional and efficient work and great communication. Overall excellent job done by all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I needed to have a recall completed on my Lincoln. Rather than drive all the way to Norwood to a Lincoln dealership, Colonial Ford was willing to complete the work for me in Plymouth. The booking process was easy over the phone and I was able to get an appointment within a few days. I dropped my car off the night before then started to receive text updates early the next morning. Anthony kept me informed about my car’s progress and I was notified as soon as it was ready for me to pick up. Thank you Anthony and Colonial Ford for a seamless process!
I needed to have a recall completed on my Lincoln. Rather than drive all the way to Norwood to a Lincoln dealership, Colonial Ford was willing to complete the work for me in Plymouth. The booking process was easy over the phone and I was able to get an appointment within a few days. I dropped my car off the night before then started to receive text updates early the next morning. Anthony kept me informed about my car’s progress and I was notified as soon as it was ready for me to pick up. Thank you Anthony and Colonial Ford for a seamless process!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our phone booking and timely text updates helped make the recall on your Lincoln Nautilus feel effortless means a lot to us. Anthony is glad he could keep you informed throughout the service. Our service department was pleased to complete the recall here in Plymouth, saving you a longer drive. Ron Almeida General Manager 508-746-3400 [email protected]
Dan was great to work with, he made sure all my concerns were addresses and rectified.
Dan was great to work with, he made sure all my concerns were addresses and rectified.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing Dan could resolve all your concerns during service on your F-150 is rewarding for our service department. Thank you for the five-star rating. Ron Almeida General Manager 508-746-3400 [email protected]
Anthony and colonial are always great. Easy to work with, and responsive. 10 out of 10 would recommend
Anthony and colonial are always great. Easy to work with, and responsive. 10 out of 10 would recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased Anthony and our service team provided seamless support and swift responses during your Ford F-350 service. Knowing you’d give us a perfect score and recommend our service means a great deal to us. Ron Almeida General Manager 508-746-3400 [email protected]
Service was fine, prices are standard. But the check in process took way too long.
Service was fine, prices are standard. But the check in process took way too long.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Pleasant: informative: The service technician showed me a few things on my vehicle that are new. Thank you to the service and sales department
Pleasant: informative: The service technician showed me a few things on my vehicle that are new. Thank you to the service and sales department
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased to hear that the service on your Ford Bronco Sport felt both welcoming and informative. Knowing our technician’s walk-through of the new features was helpful and you appreciated our sales department means a lot to us. Ron Almeida General Manager 508-746-3400 [email protected]
I only came in for an inspection with a limited amount of time. I made Beshoy aware of this and he saw that I got my truck back well before an appointment I had. Very nice young man.
I only came in for an inspection with a limited amount of time. I made Beshoy aware of this and he saw that I got my truck back well before an appointment I had. Very nice young man.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s rewarding to know your inspection fit your schedule and that you got your F-150 back before your next appointment. Our service team is pleased we could complete your inspection so efficiently, and we appreciate your kind words about our attentiveness. Ron Almeida General Manager 508-746-3400 [email protected]
The waiting area was really nice. Service was faster than expected. Everyone was very helpful.
The waiting area was really nice. Service was faster than expected. Everyone was very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Ford Explorer was faster than expected and that our waiting area felt comfortable for you. Hearing that everyone was so helpful means a lot to our team. Ron Almeida General Manager 508-746-3400 [email protected]
State inspection process went very smoothly and quickly. I was able to get in without an appointment, got my truck back quick, and my kid loved the snacks!
State inspection process went very smoothly and quickly. I was able to get in without an appointment, got my truck back quick, and my kid loved the snacks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the state inspection on your Ford F-150 Lightning felt seamless and efficient means a lot to our service team. We’re pleased we could accommodate your walk-in inspection and return your truck promptly; it’s great to hear your child enjoyed the snacks. Ron Almeida General Manager 508-746-3400 [email protected]
What I would have rated as a 'good' service call ended up being rated as 'poor'. That due to poor communication throughout my service experience. The service foreman handling service for my truck ended up going out for two days (I later learned he left). It was only after I reached out to the Ford Proactive Customer Dealer Advocate that another service foreman called me a few days later with an update on my truck (it was obvious that a hand-off to another service foreman didn't happen). I repeatedly asked for battery test results which were not supplied until I asked for them upon picking up my repaired truck. The delay in receiving the requested information questioned my confidence in the shop's ability to fix my truck's problem with parasitic draw of the batteries. Furthermore, post service, the Service Manager reached out to me to request my feedback. I expressed my concerns and I never heard back from him! There seems to be a recurring theme about communication with this shop. What could have been a good experience ended up being marred by poor communication!
What I would have rated as a 'good' service call ended up being rated as 'poor'. That due to poor communication throughout my service experience. The service foreman handling service for my truck ended up going out for two days (I later learned he left). It was only after I reached out to the Ford Proactive Customer Dealer Advocate that another service foreman called me a few days later with an update on my truck (it was obvious that a hand-off to another service foreman didn't happen). I repeatedly asked for battery test results which were not supplied until I asked for them upon picking up my repaired truck. The delay in receiving the requested information questioned my confidence in the shop's ability to fix my truck's problem with parasitic draw of the batteries. Furthermore, post service, the Service Manager reached out to me to request my feedback. I expressed my concerns and I never heard back from him! There seems to be a recurring theme about communication with this shop. What could have been a good experience ended up being marred by poor communication!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Ron Almeida General Manager 508-746-3400 [email protected]