Colonial Ford

The experience with Colonial Ford was outstanding. Raool was very helpful.. The only comment about getting a sticker was that the person doing it must have had oil or grease on them and it stained the seat.

Anthony Cristiani was very accommodating when I had to reschedule my appointment from 11AM to 2PM. I bought my EcoSport at Colonial and always bring it there for service. Anthony is always easy to work with.

My experience with Colonial Ford’s service department has been extremely disappointing. The issues started long before I ever picked up my vehicle. Throughout the repair process, communication was consistently poor. I repeatedly found myself having to chase down updates, request information that should have been proactively provided, and try to get a clear understanding of where things stood with a major repair. There was a noticeable lack of follow-up, transparency, and ownership throughout the process. When you trust a dealership with a significant repair like a transmission rebuild, you expect professionalism, communication, and confidence that your vehicle is being handled properly. Instead, I often felt like I was the one responsible for tracking down answers and getting updates. Unfortunately, the concerns continued after the vehicle was returned to me. Shortly after pickup, additional issues arose, and the vehicle is now back at the dealership. Once again, we are left waiting — waiting for communication, waiting for answers, and waiting for someone to take ownership of the situation. Problems can happen with any repair. What defines a quality service department is how they communicate and support their customers when those problems occur. In this situation, the lack of transparency, follow-through, and responsiveness has been the most frustrating part of the entire experience. A customer should not have to repeatedly chase a dealership for information after spending thousands of dollars and trusting them with a major repair. We are still waiting for a call and a clear explanation of what is happening with our vehicle.

Brendan B. is a straight forward sales associate. Far from pushy. A very good ambassador for the company and the Ford brand. He’s a keeper who was very easy to work with:

I was very pleased with the communication I received. We brought in our newly purchased used vehicle for an AC problem. The team automatically addressed the recalls for the vehicle that were unaware of. The service staff handling my work was very diligent with doing the legwork with the third party warranty provider. Unfortunately, the hourly labor rate was in my option reasonable. Additionally the warranty only covered less than 1/2 of that rate. So we had to decline on the repairs and take it back to the dealership to resolve these issue that existed on the day of purchase. That said Chuck Inocencio was a pleasure to work with and was very understanding of the situation. I would prefer to have my work done here moving forward but for warranty covered items, it is cost prohibitive. However routine maintenance is on the table.

Anthony was very helpful and respectful and a pleasure to deal with and Colonial is lucky to have him.

Mike and Matt were really great!!!! The service from the body shop was top notch!

Very satisfied with my first service from Colonial. I bought my Bronco from another dealer out of town and did not have a good experience with their service dept. When it came time to get my first service done I decided on Colonial because they're my hometown dealer and would rather try to build a relationship there. Scheduling was easy but on the day of the appt I had something come up to cause me to miss my appt. Anthony was understanding and was able to get me in later the same day. Very happy and will continue to do business with Colonial. Thank you.

purchased a fender for my dually, had the collision center paint & prepare it for install. great job matching the color. excellent job everyone, thank you

Fast friendly service, have been bringing my truck here since we moved to the area 4 years ago.