Reviews
Very good communication throughout sales and service experience including video updates for service appointments. Colonial Ford of Plymouth makes everything easy!
Very good communication throughout sales and service experience including video updates for service appointments. Colonial Ford of Plymouth makes everything easy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the clear communication and video updates during your F-150 service. We’re happy to hear the process felt easy from sales through service. Feedback like this helps us keep things running smoothly for every Ford owner. Ron Almeida General Manager 508-746-3400 [email protected]
Great service! Friendly Staff and Did not take long at all. Thank you for all your care
Great service! Friendly Staff and Did not take long at all. Thank you for all your care
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting our friendly team and speedy service on your Lincoln. Anthony and our service crew are glad you felt well cared for. We look forward to keeping your vehicle running smoothly. Ron Almeida General Manager 508-746-3400 [email protected]
We were on vacation with a nail on tire. Went to Colonial Ford who took us right away. They were really accommodating and friendly. Another positive Ford experience
We were on vacation with a nail on tire. Went to Colonial Ford who took us right away. They were really accommodating and friendly. Another positive Ford experience
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we could help with the nail in your Ford F-150 tire while you were on vacation. Our team worked swiftly to get you back on the road with friendly service. Thank you for sharing your positive Ford service feedback. Ron Almeida General Manager 508-746-3400 [email protected]
Great place to bring my Mustang for service! Clean environment, friendly staff, knowledgeable service techs! Service done right and timely! A+++
Great place to bring my Mustang for service! Clean environment, friendly staff, knowledgeable service techs! Service done right and timely! A+++
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Ford Mustang. We’re glad the clean environment, friendly team, and knowledgeable technicians made for a timely and successful service. Anthony appreciates your top rating and looks forward to assisting you again. Ron Almeida General Manager 508-746-3400 [email protected]
I was very pleased with the speed that the service was done. Anthony went out of his way to explain in layman's language the work that was done. He is a great asset to your company.
I was very pleased with the speed that the service was done. Anthony went out of his way to explain in layman's language the work that was done. He is a great asset to your company.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with your Ford service. We’re happy the work was completed promptly and that Anthony made the process clear and understandable. He’ll be glad to know you value his efforts. Ron Almeida General Manager 508-746-3400 [email protected]
They corrected a mistake they made but still charged me more than they should have for the correction.
They corrected a mistake they made but still charged me more than they should have for the correction.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Ron Almeida General Manager 508-746-3400 [email protected]
Saw the car quickly. Work done as expected. Kept me informed of the progress and cost less than expected.
Saw the car quickly. Work done as expected. Kept me informed of the progress and cost less than expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad Chuck and the team handled your Ford Expedition swiftly and kept you updated throughout the process. It’s great to hear the service met your expectations and came in under what you anticipated. Thank you for your five-star review. Ron Almeida General Manager 508-746-3400 [email protected]
ANTHONY squared away a little problem I had I got charged with deaf fluid when my truck was full of deaf fluid and they spilled it on the side of the truck. He took care of it very good Service Tech.
ANTHONY squared away a little problem I had I got charged with deaf fluid when my truck was full of deaf fluid and they spilled it on the side of the truck. He took care of it very good Service Tech.
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Ron Almeida General Manager 508-746-3400 [email protected]
Waited two hours - got videos but no prices workmanship was good price was 316 for my oil change.
Waited two hours - got videos but no prices workmanship was good price was 316 for my oil change.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know. Ron Almeida General Manager 508-746-3400 [email protected]
Service is pretty easy in and out. And I’ve never had to wait too excessively long for service. Something I would improve on is in process of checking in. The last 2 times there has been no one in the bay to talk to so I have entered the service department to the workers at the desks but still get no greeting or even acknowledgment. They make you stand there awkwardly for a few minutes before saying anything. One gentleman was called back from the waiting room to check in after he just left his car in the bay because he didn’t know he had to check in. Always having a person greeting you when you get out of your vehicle would be a help. Or at least a “be right with you” when you walk in the doors would let me know who I’d be checking in with.
Service is pretty easy in and out. And I’ve never had to wait too excessively long for service. Something I would improve on is in process of checking in. The last 2 times there has been no one in the bay to talk to so I have entered the service department to the workers at the desks but still get no greeting or even acknowledgment. They make you stand there awkwardly for a few minutes before saying anything. One gentleman was called back from the waiting room to check in after he just left his car in the bay because he didn’t know he had to check in. Always having a person greeting you when you get out of your vehicle would be a help. Or at least a “be right with you” when you walk in the doors would let me know who I’d be checking in with.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. We'll be sure to share your feedback with our crew. Our customers are our top priority and your feedback is greatly appreciated! All of us at Colonial Ford of Plymouth are glad to have you as a customer. Ron Almeida General Manager 508-746-3400 [email protected]