Reviews
My 'go to' Ford dealership! Convenience & friendly staff in service & parts dept. Scheduling service is easy & the work is done in a timely manner.
My 'go to' Ford dealership! Convenience & friendly staff in service & parts dept. Scheduling service is easy & the work is done in a timely manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of our convenient scheduling and the friendly service and parts staff highlights our aim to make every visit seamless. Hearing that your F-150 was serviced promptly means a lot to our team. Ron Almeida General Manager 508-746-3400 [email protected]
Great service fast and friendly and also attentive, was kept updated via text along the way. Would be a nice feature to have a vacuum or car cleaning as a finishing touch.
Great service fast and friendly and also attentive, was kept updated via text along the way. Would be a nice feature to have a vacuum or car cleaning as a finishing touch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our service department delivered quick, welcoming service and kept you informed via text is rewarding. We appreciate your suggestion to offer a vacuum or car cleaning as a finishing touch. We look forward to serving your Ford Maverick again. Ron Almeida General Manager 508-746-3400 [email protected]
The service manager listened to my concerns and went above and beyond to address any issues Highly Recommended
The service manager listened to my concerns and went above and beyond to address any issues Highly Recommended
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad Jon, our service manager, listened carefully and took extra steps to resolve your concerns. Hearing that you highly recommend our service means a lot to our team. Ron Almeida General Manager 508-746-3400 [email protected]
I had called the day before to find out how much it was going to be and they had told me $120. When I picked up the vehicle, it was $160 for an oil change. I will not be going back it is way too expensive.
I had called the day before to find out how much it was going to be and they had told me $120. When I picked up the vehicle, it was $160 for an oil change. I will not be going back it is way too expensive.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent all the way around. Tesdybfor appointment scheduled online, service writer was kind and though, work quality excelllet and time to repair was as told. I waited and waiting room was large and clean.
Excellent all the way around. Tesdybfor appointment scheduled online, service writer was kind and though, work quality excelllet and time to repair was as told. I waited and waiting room was large and clean.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our online scheduling tool and the clean, spacious waiting area shows these parts of your service met your needs. We’re pleased our service writer provided friendly, thorough support and that the repair on your F-150 was completed as scheduled and to your satisfaction. Your five-star rating means a lot to our team. Ron Almeida General Manager 508-746-3400 [email protected]
Great experience all the way around Greg Russell was the sales person he made it a very smooth and easy transaction. Thank you.
Great experience all the way around Greg Russell was the sales person he made it a very smooth and easy transaction. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
All my service needs were met in a timely fashion. The service writer and the waiting area and my time spent waiting were all exceptional.
All my service needs were met in a timely fashion. The service writer and the waiting area and my time spent waiting were all exceptional.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Efficient service and a welcoming waiting area are central to how our service department operates. Knowing that all your service needs on your Ford F-150 were met promptly and that you found the waiting area exceptional means a great deal to our service team. Ron Almeida General Manager 508-746-3400 [email protected]
I scheduled my 2025 Explorer for a works package and a recall. I left the vehicle at 8:15 AM and didn’t hear it was ready to close to 5:30 PM. I was given a ride back to the dealership from home to find out the recall had not been done because the parts were not available until another week. I am disappointed to find this out as it should have been discussed upfront. It was an inconvenience to have our car kept all day for a relatively simple service request.
I scheduled my 2025 Explorer for a works package and a recall. I left the vehicle at 8:15 AM and didn’t hear it was ready to close to 5:30 PM. I was given a ride back to the dealership from home to find out the recall had not been done because the parts were not available until another week. I am disappointed to find this out as it should have been discussed upfront. It was an inconvenience to have our car kept all day for a relatively simple service request.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. Please contact us directly. Ron Almeida General Manager 508-746-3400 [email protected]
Easy appointment setting, fast service, attentive as well as very quick and friendly staff who work thrre
Easy appointment setting, fast service, attentive as well as very quick and friendly staff who work thrre
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the appointment process felt easy means a lot to our service team. We’re glad your Ford Bronco’s service was fast and attentive. Thank you for highlighting our friendly staff and for the five-star rating. Ron Almeida General Manager 508-746-3400 [email protected]
Service has really gone downhill over the past two years. I had just about given up this year until Anthony was retired as a Service manager and the terrible guy was removed. Also a new guy Chuck was hired. Things are slowly improving. My most recent visit was for the Works Service. I waited for my truck at the dealership. It took approximately 4 hrs which was ridiculous and not once did anyone come by to check in with me like Anthony would. When I was checking out the service advisor on duty did appoligize for the excessive time waited and thanked me for my patience. That is an improvement over the rude arrogant jerk I had previously been dealing with. I hope there continues to be improvement!
Service has really gone downhill over the past two years. I had just about given up this year until Anthony was retired as a Service manager and the terrible guy was removed. Also a new guy Chuck was hired. Things are slowly improving. My most recent visit was for the Works Service. I waited for my truck at the dealership. It took approximately 4 hrs which was ridiculous and not once did anyone come by to check in with me like Anthony would. When I was checking out the service advisor on duty did appoligize for the excessive time waited and thanked me for my patience. That is an improvement over the rude arrogant jerk I had previously been dealing with. I hope there continues to be improvement!
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Ford of Plymouth! Ron Almeida General Manager 508-746-3400 [email protected]