Reviews
Annual MA state inspection done while I waited at the
Annual MA state inspection done while I waited at the service center. Very pleased with the result.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us, Mark. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Mandirola - Service Manager mmandirola@drivepremier.com
Nicole is always nice and keeps me informed and also
Nicole is always nice and keeps me informed and also works with my extended warranty people
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Mandirola - Service Manager mmandirola@drivepremier.com
Great service from the front room to the back.
Great service from the front room to the back. Henry is the best mechanic period!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Mandirola - Service Manager mmandirola@drivepremier.com
Purchased a jeep wrangler, information was upfront and
Purchased a jeep wrangler, information was upfront and honest. The dealership is clean and professional. Highly recommend. Obrian was my sales associate, his communication was great and timely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Obrian here at Premier Chrysler Dodge Jeep RAM Cape Cod. Rob Dombrowski - Sales Manager rdombrowski@drivepremier.com
Service Advisors were very professional.
Service Advisors were very professional. Service mechanics solved issue with my jeep. It was a pleasure to work with the service department. Thank you again. Sarah
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department, Sarah! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Mandirola - Service Manager mmandirola@drivepremier.com
Professional, knowladgeable and friendly staff.
Professional, knowladgeable and friendly staff. The service they offer is highly reccomendable by me and i would not hesitate to tell my friends and family about this establishment and staff I want to say a big thank you to Giovanne Richardson for his help and assistance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Giovanni and our team here at Premier Chrysler Dodge Jeep RAM Cape Cod. We appreciate your business and hope to see you again soon! Mark Mandirola - Service Manager mmandirola@drivepremier.com
I had to go back twice to fix a recall issue .
I had to go back twice to fix a recall issue . Sever wobbling in front end . They told me I need new rotors and breaks (it's a 2020 . Two ma janice said I didn't need any rotors or breaks . They never all you call you back when you leave a message forget getting someone live . They need a intense customer service training process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Danielle Laham DLaham@drivepremier.com
They took two tries to fixed the defective front end stabilizer which took weeks . They said I need new breaks and rotors . My jeep is a 2020 few miles on it and I thought that was odd so I had my jeep check by two other mechanics both said the rotors and breaks are find . The solution , not a quick one unfortunately ,is new management with an intense customer service training class/seminar . Your Reputation is becoming very bad You are in life support Respectfully submitted a loyal jeep owner Peter B
Nicole did a great job communicating throughout the
Nicole did a great job communicating throughout the process! Even got a complimentary car wash!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Mandirola - Service Manager mmandirola@drivepremier.com
The service was fast and efficient.
The service was fast and efficient. Shawn was great to work with and Henry is the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Shawn and Henry here at Premier Chrysler Dodge Jeep RAM Cape Cod. We appreciate your business and hope to see you again soon! Mark Mandirola - Service Manager mmandirola@drivepremier.com
Nicole did a great job letting me know the status of my
Nicole did a great job letting me know the status of my repair, and getting the repair done properly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Nicole delivered such a great experience! Mark Mandirola - Service Manager mmandirola@drivepremier.com