Irwin Automotive Group

My husband and I used to deal with another local dealer and we were never satisfied with the service or customer service we received, so much so that we switched manufacturers. We purchased a Toyota thru a private sale, since it was our first toyota product we dealt with Irwins for the first time this year. Not only are we completely satisfied with the car itself (sequoia) we are also satisfied with the pricing and customer service we have received. If there happens to be a hiccup with the repair work the service team goes above and beyond to make it right!! We are so happy with our Irwins experience that we will use them from now for our sales and service needs!!!

Great customer service was provided by Bob Abbott and Michael Grady. Bob Abbott is friendly and helpful when I bring my car in for an appointment. My car was ready in a reasonable amount of time. I have always been satisfied with the quality of work given by Irwin's.

The service on October 1, 2009 was for lube, oil change, and filter change. Also a state inspection. The Irwin Zone has a very efficient and knowledgeable staff. Irwin does try to keep the repair cost down as much as possible and offer coupons for service to their customers.

I have always had a good experience with irwin ford. everyone there has always been friendly and curtious I have had several cars serviced there and have always been happy with the work that was done there. i will always be a custamer of irwin motors..

When I arrived at the dealership I was met promptly and courteously. The service people at the desk now seem to know me. Sometimes it is difficult to find the paperwork for my car because it is regisetered in the name of my trust, rather than my name. However, this time the person at the desk knew exactly where the paperwork was. There was a reasonable charge for a state inspection sticker. The person who sells tires explained to me that I would need tires before winter. He explained in detail my various options but I felt no pressure to buy them either at this visit or at a future visit.

Once again--Great friendly service---I left a note on the front seat for the Tech's explaining how I wanted the tires rotated, and they did it the way I wanted it done. Employees must be happy working at Irwin's, they all have a smile for you. After the work was done the service writer walked me to the cashier rather just pointing.

I am very happy with Irwin Motors. Although we have not purchased a vehicle there recently they have treated us like we are a favored customer. the communication is excellant - describing the work to be done up front and then calling with changes and cost estimates. I'm never happy with the cost of vehicle repairs but at least at Irwins I am given good explanations and the work that is done keeps my vehicle in goos shape.

IRWIN HAS A #1 SERVICE DEPARTMENT. THEY ARE PROFESSIONAL, FRIENDLY AND RELIABLE. WHEN YOUR CAR NEEDS SERVICE, THEY NORMALLY CAN ACCOMMODATE YOU WITH AN APPOINTMENT IN A VERY SHORT TIME. THEY ALSO SERVICE YOU WITH A CURRIER SO YOU DON'T HAVE TO WAIT FOR ANY AMOUNT OF TIME FOR YOUR CAR TO BE SERVICED. THEIR PRICES ARE REASONABLE. I LOVE MY PRIUS AND I WOULDN'T HAVE ANYBODY ELSE SERVICE MY CAR. MY HUSBAND PASSED AWAY 10 MONTHS AGO AND NOW IS MY RESPONSIBILY TO TAKE CARE OF THE CAR. I DO NOT KNOW ANYTHING ABOUT CARS SO I TOTALLY DEPEND ON IRWIN TO TELL ME IF THERE IS ANYTHING THAT THE CAR NEEDS FIXING. THAT IS VERY IMPORTANT TO ME. KEEP UP THE GOOD WORK IRWIN, YOU ARE #1.

This morning, for a scheduled service appointment on our 2007 Lincoln MKZ, was a very pleasant experience, as usual, everyone I spoke with was very friendly and willing to help. Since the improved waiting area is clean, bright, coffee and a great TV to boot, it isn't a chore anymore to sit there and wait. My car was taken in ASAP, I was called in what seemed like a half hour or so, probably was a little longer though and I proceded to the cashier and happily discovered I owed nothing for service based on my Owner Advantage points. At my last appt, I was not happy that there was no paper floormat used during service and this time there was!! I do appreciate that very much. I love my car and treat it well, so everyone else should too.

Having gone done to have my van serviced I randomly started looking at new cars. I was greeted by Kim Soules. we started talking about an AWD . she showed me one ,but did not like color. She went to AL and together they worked with me to fined a van I would like this took a while, but finally was able to get the one I have and went out of their way to make sure all the features I wanted was on down to the smallest decal I had on my other Van. They did a great job and wuld highly recommend them to anyone. Sincerely, Connie Trott