Reviews
We broke down while we were on vacation. We called and spoke to Brian, who got us in the next day and then Nathan who helped us get back on the road within two days.
We broke down while we were on vacation. We called and spoke to Brian, who got us in the next day and then Nathan who helped us get back on the road within two days.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I dropped it off. The safety feature were on and when I picked it up, the features were off. The setting seems to be changed after every service. It is very inconvenient.
I dropped it off. The safety feature were on and when I picked it up, the features were off. The setting seems to be changed after every service. It is very inconvenient.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Courteous, welcoming, approachable, Service Staff were kind, courteous and welcoming. They offered the waiting room and a snack or a text when service was completed. They quoted an hour for an oil change and it was exactly 1 hour.
Courteous, welcoming, approachable, Service Staff were kind, courteous and welcoming. They offered the waiting room and a snack or a text when service was completed. They quoted an hour for an oil change and it was exactly 1 hour.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
GREAT EXPERIENCE BUYING MY TRUCK FROM DOVER CHEVROLET. MY SALESMAN JT WENT ABOVE AND BEYOND AND GOT MY INTEREST RATE CUT ALMOST IN HALF.
GREAT EXPERIENCE BUYING MY TRUCK FROM DOVER CHEVROLET. MY SALESMAN JT WENT ABOVE AND BEYOND AND GOT MY INTEREST RATE CUT ALMOST IN HALF.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The maintenance was completed as requested but the work was not completed in a timely manner.
The maintenance was completed as requested but the work was not completed in a timely manner.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Micheal was great. Even though the brand of used car wasn’t in the dealership portfolio he was still able to articulate all features and benefits as well as offer good warranty.
Micheal was great. Even though the brand of used car wasn’t in the dealership portfolio he was still able to articulate all features and benefits as well as offer good warranty.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Dealership was great. Nathan Small at the service desk was very helpful. I couldn't be more satisfied.
Dealership was great. Nathan Small at the service desk was very helpful. I couldn't be more satisfied.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jennifer was very pleasant and helpful. I scheduled my appointment the night before and changed my time not realizing when I did that it changed the day as well… I showed up the next morning and she told me my appointment was for the next day…she managed to fit my oil change in while I was there instead of coming back the next day! Thank you
Jennifer was very pleasant and helpful. I scheduled my appointment the night before and changed my time not realizing when I did that it changed the day as well… I showed up the next morning and she told me my appointment was for the next day…she managed to fit my oil change in while I was there instead of coming back the next day! Thank you
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was very happy with the team at Dover Chevy. Everything went very smoothly and quick.
I was very happy with the team at Dover Chevy. Everything went very smoothly and quick.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I brought the truck in with a diagnosis (rear NOx sensor fail) and was disregarded with my information. I was charged $200 for the diagnostic fee and then nearly $1000 to fix a DEF injector. I don't think this was needed. As I was driving home the same issue occurred and the same code popped up again. I went to another dealership and the swapped the sensor I had asked and the truck is fine now. I'm going to trade in and buy at another dealership and move my service elsewhere. I'm really disappointed because Dover is so close to home but I can't keep getting price gouged.
I brought the truck in with a diagnosis (rear NOx sensor fail) and was disregarded with my information. I was charged $200 for the diagnostic fee and then nearly $1000 to fix a DEF injector. I don't think this was needed. As I was driving home the same issue occurred and the same code popped up again. I went to another dealership and the swapped the sensor I had asked and the truck is fine now. I'm going to trade in and buy at another dealership and move my service elsewhere. I'm really disappointed because Dover is so close to home but I can't keep getting price gouged.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair