Berman Nissan INFINITI of Chicago

I worked with sales Representative Jairo at Berman Nissan of Chicago, looking for a safe car to drive more than 40 miles a day 6 days a week for work. We looked at several options and I was able to test drive all of the models I was interested in. I was able to look at all of the CarFax reports on vehicle history to have transparency on each of the vehicles I was interested in. I was able to find a great car thanks to Jairo, and my hats off to him for making it an easy and informative process in my car buying, even though he was new to the company. It was nice of him to share personal details to make the interaction more enjoyable and humanely! I appreciate this location’s flexibility on car showings, I had to come back 3 separate days to finish looking through cars between a busy work schedule. The front desk rep mad scheduling appointments easy and was able to help change my appointments several times with schedule conflicts. Everyone was friendly, willing to help and smiling. I would recommend this location not for the car deals but for the personal care they gave me and helped answer all my questions and concerns with financing, maintenance, and service benefits!!

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

Any 5 star review is 100% fake. This dealership runs a fully-designed scam where they lure you in with a fake offer for your vehicle, then has you sit for a hour in their waiting room, then claims you were accidentally given the price they’d sell your car for, then undercuts their original offer by 25%. Do yourself a favor and take your business elsewhere.

Called ahead about a car advertise on the internet and asked if we could get it for $33,000 out the door. Internet price was $30,995. The salesman, Manny said he would have to talk to his management and he would call me back. He called me back shortly after to say that they could do that deal for the agreed upon 33k out the door on the car. He asked when I could come to see the vehicle. I told him in about 2 hours because I was an hour and 43 minutes away based on my navigation. When I got there Manny was unavailable and the new salesman kept giving me the runaround saying they were working the numbers I explained to them that I was quoted $33,000 out the door and surprise surprise the price went up. I was very upset because I had my two 75 year old parents one of which has cancer that were buying the car and brought them all the way out here only for the price to change. We were tired and hungry from the long drive and upset about the roughly $1,700 -$1800 price increase. I'm not sure why they would agree to the price and then have us drive all the way out there only to be disappointed. If they did not want to change the price of the car, I would understand but they agreed to an out-the-door price. If this price negotiation was unacceptable to them, they could have let us know and we could then make a decision as to whether or not we would still want to buy it. But using the old bait and switch they had us drive all the way out there and then told us the price difference. That's completely unfair and poor customer service. The Manager, Gilmar Perez wouldn't budge on the price. Nobody could explain why Manny called us back and agreed to our offered price and now the dealership would not honor it. $1700... that was the price difference that they lost some good, well qualified customers for. Also did I mention we were putting $15,000 down. My poor parents I feel awful that they were so excited and really liked the car. That was 6 hours of exhaustion, aggravation, and a full tank of gas that they will never get back. I'm sorry Mom and dad. I'm sorry I encouraged you to come to this crappy dealership. Did I mention that both my father and I are veterans. I told them that. They didn't care. Thanks Berman Nissan

I'll never step a foot in this dealership. Stay away because they'll add extra fees out of no where. They promised to provide me out the door numbers but when I questioned their numbers, they didn't like it and sold the car to someone else while working with me. That's low and that's why I'll make sure all my friends know about it.

do not know what it is like to buy a car from them, but I have used their car repair service, and I can say this. I cannot comment on the work done by the mechanics. Time would tell if it was good enough to hold up. It'd better be, at almost $200 an hour for labor charges. But it is the customer service that is atrocious. It was my first time there after the closing of the dealership and service at The Autobarn Nissan of Evanston, where I had taken my car for 10 years. At Berman Nissan, coming back to pick up my car after extensive, expensive service on August 23, 2024, I got into a room with six service representatives, five of them supposed to take care of people like me. Of the five, one on the phone, two chatting with a departing client, and two ignoring me. The departing client departs; now there are four of them ignoring me. The service representative who had taken my car and called me to say it was ready, Martin Hernandez, was not one of them. Finally an agent acknowledges my presence, asks for my phone number, spends a few minutes locating my records on her screen, tells me to wait while she gets my paperwork, comes back with papers, tells me how much I owe, makes me sign a receipt, and walks me out. Maybe I am spoiled by the excellent service at the Evanston Nissan, but this employee never addressed me by name, did not identify herself, did not say good afternoon, did not explain why the service representative who had taken my car in was not there to talk to me. More importantly, nobody told me what had been done to the car, what had been found as they did it, what they recommend doing next. Then I am asked to follow the agent to where my car was parked, baking in the sun at 2PM on a 98F day. I was given my keys and that was it. Since I was upset, I decided to drive home, let it dissípate, and then call to complain. The manager of the Car Service section, Mr. Emir Martínez, was not available. When he called me later in response to my message, he did not seem interested in what I had to say. I pointed out that once it was known that I was there to pick up my car, someone could have retrieved it from the parking lot to bring it to the ample shady area in front of the office where I had been all the time. Just opening the windows in a shady place would have made a difference. He mumbled something about the car having been washed somewhere else, which does not explain how my car got so hot in the sun. When I complained about nobody walking me through the list of what had been done and what had been found, he said that employees are trained to be courteous. When I said that there is nothing courteous about me standing there and my presence not being acknowledged, he said again that the employees are trained to be courteous. When I asked him to give me one reason to bring my car back to them for the next service, he said he would throw in a free wash. Well, thanks! My car is washed once a week, part of the service provided by my building's parking garage. In any case, mission accomplished, Berman Nissan! I will NEVER bring my car to you again.

I had a great experience here. I worked with Manny and he did an excellent job. I am very happy with my new car!!!

excelent service. I was able to speak to Emmanuel Ezquivel to download the payment information. He was very helpful and very professional.

Leon & Jonathan were wonderful I highly recommend them and these store I was extremely pleased with my trade in and the value I received for the new car

Everyone was very helpful and kind Shirly in particular. The only suggestion I would have is to make sure there are no recalls on the vehicle before leaving the lot as I found out the hard way!