Mitchell Subaru

Easy new car purchase experience, had purchased my previous used vehicle from them as well. Only issue I had was no return phone call from dealer when trying to purchase a extended warranty on another used subaru we own.

Staff is very knowledgeable , helpful and courteous . They did not hesitate to address and accommodate my choices when deciding on the color of the automobile as I was somewhat undecided and were very patient with me, for which I am very grateful The process was a very easy one .

Happy to bring my car here for servicing, the service is always quick and the staff goes above and beyond to answer your questions. Great service and clean shop!

Not happy with the after service they have provided. I will keep it short. 1. 1st oil change - As the old gasket was left during oil change, it resulted in oil leak and I was left with no oil within few weeks. Had to rush to another Subaru dealer to get it fixed. Even a freshman technician wouldn't do this error (According to another Subaru dealer). Incident was documented for evidence that oil leak happened because oil change wasn?t done properly. 2. Massive Wind Noise issue on Legacy 2015 - There are two TSB's to fix the issue. When I went for the first time, it wasn't done properly and issue got much worse. Booked an appointment 2nd time, hoping this time, it will be fixed. I was at the service center before 8 AM i.e. appointment time. Even though appointment was scheduled for 8 AM, till 1 PM they didn't took the car in to fix the issue. I left around 1.00 PM and called them back around 3.30 PM and someone tells me that it wouldn't be done today and someone is working on it and they might need to keep the car. I had mentioned to them beforehand that I am driving out of state on Monday morning. So I went in and then one of the representative tells me that they would need to order the parts. It was clearly mentioned: "Massive wind noise" while scheduling appointment. Subaru had clearly posted 2 TSB's for Legacy 2015. If you don't have parts why schedule an appointment? If you aren't working on it then why tell customers that you would need one more day to fix the issue and then tell to them at the end of the day, oh we don't have parts. Clearly shows incompetence of technical/service department. I was told parts would arrive by Wednesday i.e. within 3-4 days max and then I would receive call back. It's more than 2 weeks and I still haven't received call back from them. I am still waiting for wind noise fix. Since last 8 months, I am driving this noisy car. It?s annoying, really annoying. After service from Mitchel Subaru is zero. (0 to 10 rating with 0 being incompetent in car industry) Sales = 9/10 After service = 0/10 That being said, I hold respect for Rich O. Nice salesman. I hope, he would work for some another dealer and I would definitely buy another car next year from him. You don't lie and play around with your customers and mess up oil changes and services.

I have been a customer of the Mitchell Group for well over 20 years. One reason for being a long time customer is the excellent service. Mitchell understands the importance of service and making a committed effort to maintain a long term relationship that's based on mutual trust and respect. That philosophy makes for a successful business and very satisfied customers who keep coming back to purchase new cars and have their cars serviced for many years to come.

As usually: great friendly service. Was done fast and without any "sales" pressure.

Technician AGREED, the VOICE RECOGNITION works intermittently so a NEW RADIO Assembly is being ordered and will be replaced FREE "under warranty"

THE CUSTOMER SERVICE REP. WAS VERY GOOD IN HANDLING MY VISIT.

Great customer service. Listened to my needs as a buyer of a new vehicle.

I bought an Outback in December 2014. It was a pleasant, no hassle experience. I just brought it in for a oil change. It is a bit of a drive for me and there are other dealers who are closer, but I would not trust my car with anyone else.