AutoNation Honda O'Hare

Best dealership and salesperson we have ever had in all our years of buying cars. Everyone extremely helpful! Our salesperson Shahbaz Sheikh was courteous, conscientious and very well groomed. He was very patient with us, never, never aggressive. From the minute we waked into O'hare Honda, Shahbaz helped us through the entire process. I will buy my next car from him and am happy to say: So very pleased. Thanks again, Shahbaz...

We have purchased a New 2010 Honda Civic in September 2010 and 2011 Honda Accord EL V6 in April 2011 from this dealership. Both times we had an amazing experience. On April 23rd, 2012 got an email that from Andrew Tomlinson General Sales Manager at O’Hare Honda that we are valued customers who qualify to purchase 2012 Honda as a trade in for our 2011 Honda Accord EXL V6. Upon arrival we were told by Andrew select any vehicle in the lot, but our sales person Job Alex we only qualify for 2012 Accord. We test drove & selected Orchid white 2012 EXL V6 Honda Accord @ apr 1.99 for 60 months & dealership will make first month payment. They tried to do a spot delivery, we told them we don’t want to do it, there was a half filled application with no signature of my wife who is the owner of the car submitted to Honda Financial. We waited an hour to find out that application status is still pending. We trusted the dealership & left. Few days Job called asking my wife’s income & wondered why I am not on loan and that do we live together. Really, strange question. My wife makes over 52000 a year, however the credit score has gone down but we had perfect payment with Honda Financial for almost 2 years. My wife and I basically decided to forget about the deal. On May 24th Job called my wife that she is now qualified for the loan with par 0.99% for 60 months and come to the dealership and picks a 2012 Honda Accord. When we arrived the dealership they only had one 2012 Accord EXL V6 in silver color. The rest of stock was all damaged with hail few weeks ago. Reluctantly we were thinking of that car when Job told us the car is now sold. We have now spent 3 hours at dealership. It would take Job 30 minutes to go to the finance office & come back. We decided to try a Hybrid Civic and we drove a hail damaged one. However, dealership decided that we can only get and Honda Accord as selling a Hybrid Civic will be demeaning to us. My wife was super upset at this time & wanted to leave immediately when Andrew showed up and decided to sell us a hail damaged 2012 Honda Accord EXL v6 for a super discount as we a valued customer. We reluctantly test drove a Ruby Red color car but did not feel right as there was immense hail damage on the roof of the car. After 30 minutes Job comes and offers us a hail free Orchid White 2012 Honda Accord. However the dealership has to locate and get the car for us. We were told the car will be here on Thursday. We left a message for Job on the following Wednesday to find out about delivery of the car. Next day Job called us that the car can’t be located. When my wife called back she was told that the car can’t be located and the weekend is coming & than next week is starting with the weekend coming and will be a still a no go. At this time my wife decided to cancel & was told OK. We really loved this dealership but with this recent experience at O’Hare Honda we are sick of it & will not even take our car for any Service. O’Hare Honda has definitely gone down.

I visited this dealship as part of the Costco Auto Program - specifically for a certified used car. After an lengthly initial wait, and a second walk up to the desk, the general manager brought Mary over to work with me and my husband. Mary was very friendly and spent time with us getting infromation on what we wanted/needed and discussed what was available at the dealership. We then went out to view what was available, then went for a test-drive. She made sure that I tested/drove the car to my satisifaction. We then again reviewed the car, then went inside to look at price. Because of the Costco program, there is a flat price agreement. Mary made sure to give us time to discuss and decide. After our decision was made, Mary made sure to set us up to view the dealship video, give us a tour of the service area (although it was already closed - questions that I had Mary was going to research and get back to me on Monday) and then kept us in-the-loop about our progress on where we were in the line for the finance manager. Once the sale was complete, Mary made sure that she was available for me until I drove off the lot.

Dealer provided an internet quote for vehicle and refused to honor the price when I arrived. The General Sales Manager tried to deny using the internet service I had the quote for - even going as far as saying "maybe someone got her email address and did this". Tried to get me to purchase the vehicle for almost $1,500 more than the quote.

I was extremely surprised and overly pleased at the service I received at O'hare Honda. Having experience shopping for a new vehicle, I anticipated your typical overzealous car sales person. But contrary to my expectations I got the exact opposite. I was fortunate to work with Mary and Brion. They were very helpful in working with me on financing my new Crosstour. Not one time did I feel obligated or pressured into the sale...not to mention I got a great deal. It may be cliche, but I fealt "at home," in the sense I was talking with my aunt and uncle. When asked if I would recommend this dealer, I will not only recommend the dealership but both Mary and Brion. I am proud to say I own an O'hare Honda.

David is always patient with me and answers all my questions. He explains things well to me and provides me all the information necessary to make the best choices for my vehicle.

My entire experience with this dealership was positive. In general, everyone I dealt with was nice and made me feel like they valued me as a customer. Derek was patient and answered all of my questions. Mark got me a finance rate better than I expected and was supportive during the long paperwork process. The dvd player in the car was not working and David in the service department made everything right. I hope to do business with Derek and O'Hare Honda team for years to come.

bad customer service he dnt know how to approach the customers he had spoken unprofessional things to me like " i dn't care you are a software engineer or a guy who makes 20$/hr. bt iam selling it for "12515". we are already selling this car for low price. i can show you some other cars of your range!" he didn't even let me say why i was asking at 12000-12400. i was about say that was the price me and the other sales guy agreed and then sales man went to Andrew! he never gave me achance to speak. all he tried was just insult me so that i pay what he asked for. especially it was hurting when he said "i see a lot of different personalities comming here every day. i can show you some other cars of your range"! i just felt like he dont want to sell the car. i can understand the stress with lot of customers Andrew! but that is when you should test your professional skills. you cannot show your frustation on customers with harsh words. finally i had to leave the place because he turned his back on us while we are still seated. if he was good enough to listen what i am saying i would have bought the car @ his price "$12515". i was utterly dissapointed the way he spoke to me so, i had to leave the place sadly. how ever!thanks for giving me an oppurtunity to share my experience.

I took my car to O'hare Honda because my neighborhood mechanic told me that a part that I needed fixed should be covered under my Honda warranty. After going through much trouble from O'hare Honda, I spoke directly to Honda Corporate, and they helped me out with this. However, even after the part was replaced from Honda, I kept having the same problem occur over and over (my car was stalling) The customer service I received from O'hare Honda was completely unacceptable. For starters, I was questioned and reprimanded by Greg for not paying them a diagnostic fee on my previous visit. I was NEVER asked to pay a fee the first time I came in, so I'm not sure how this is the customers fault. Additionally, after I did pay them on a future visit for the diagnostic fee + parts, I asked them to explain to me what they did to fix it. Greg's response was, and I quote, "this is what Honda told us to do, this is the procedure for those engine codes". That in no way explained to me what was wrong with my car, or what I was paying to have fixed. Fast forward a month later, the problem occurs again with my car stalling. I call them back, and this time speak to the manager Paul Benedetto because I wanted to ensure, after bringing my car there FOUR times that I will not be having to pay another diagnostic fee, when my car has been checked for this same problem and is still not fixed. Paul was VERY rude, telling me they have been SO "gracious" to me that if I wanted to get my car checked out again it would be another "$89 if not more" and that if I didn't want to pay I could take my business elsewhere. Also, he stressed that I had to pay because his mechanics do not work for free. I don't expect free work, but I DO expect for my car to be fixed when I pay you to diagnose and fix it..and I would think by the FOURTH time this would be done correctly. Not to mention that when I got several shuttle rides from them (the only thing I actually did appreciate about their business..) the driver once rolled his window down and started using profanity and yelling at a driver next to us. COMPLETELY UNPROFESSIONAL and made me extremely uncomfortable. They clearly do not care about their customers, and they do not doing honest work.

I had been working with Gina DiGiacomo by email but Rich Hoffman was our point of contact when we arrived to complete the sale and pick up our car. Rich was fantastic. He gave us all the information in a friendly and helpful manner, and was very solicitous about us having to wait for the finance individuals to become available. I felt he took excellent care of us as customers and appreciate all he did to expedite the process for us as much as possible. He even took us over the their sister store, the Hyundai dealer, to have the financing processed there to allow us complete the sale more quickly. We came on an unexpectedly busy night, so we had to wait a bit, but Rich's attitude and concern more than made up for it.