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Prestige Lexus of Ramsey

(2,784 reviews)
Visit Prestige Lexus of Ramsey
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 895-2757 (888) 895-2757
Used (888) 459-1641 (888) 459-1641
Service (877) 413-8217 (877) 413-8217

Reviews

(2,784 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prestige Lexus of Ramsey from DealerRater.

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Great customer service

It was a pleasure, been to other Lexus service centers and this was the best one so far. Great customer service definitely will be back to Prestige. Jorge was great couldn’t ask for better service

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks! We're happy Jorge was able to make your experience a positive one!

5 star service!

Everyone at Prestige, especially Steve Glenwick are amazing. This is our 4th Lexus RX and we couldn't be happier! We were very well taken care of by Steve, the finance dept, the tech guy and even the ladies at the front desk. We are Lexus clients for life and will be coming back to Prestige for all our future cars!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks Debbie! We're happy Steve could help!

Quick oil change and tire rotation

Billing was straight to the point. Estimated time on the job was punctual and the ambiance of the dealership is A+. Would highly recommend to any other Lexus owners to this location!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you Manh! We greatly appreciate any recommendations!

Service

I have been going to Jorge for the past 2 years and he has addressed any of my issues. He is willing to help with any problems I may have.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you! We're happy Jorge could help!

Extremely Satisfied with my experience at Prestige

Mike Midulla is a wonderful salesman who is personable yet professional and made me feel very comfortable with my first Lexus purchase. Would Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you, Myriah! Congrats on your first Lexus!

Satisfied Customer

My car showed a message that I felt needed immediate attention. I spoke with Mark Simpson in service and he got me an immediate appt. for next day. Brought car in that evening and was given a loaner car. My car was ready before 10am the next morning. Can’t ask for better service.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thanks! We strive to make our customers know how important they are!

very helpful,kept me updated

I have confidence in Jorge. He keeps me updated on the progress of repairs .He helps me get the work completed in a timely way.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you! We're happy you are confident in Jorge, and are grateful you took the time to leave this review.

Excellent Customer Service

Mark Simpson was extremely helpful and informative. He was able to get me in and out quicker than originally anticipated. I was very appreciative of his assistance

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thanks Pete! We are appreciative of you as well!

My husband and I appreciate Cal' excellent customer service!

Cal was ready, willing, and able to go the extra mile for us. We needed a quick turnaround and Cal's expertise and calm demeanor helped relieve a great deal of stress we were under. We were fortunate that Cal was the Sales Representative to assist us.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Thank you both so much! We are fortunate to have clients as kind as you!

Excellent, wonderful and not pushy.

I felt very comfortable and not pressured which is very important when buying a car. This is my second car from Prestige and I would go back again for a third time. I would definitely have Calvert Hargrove be my salesman. He gets 10 stars and would recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks Paula! We're happy Cal could help, and are very grateful for any recommendations!