Reviews
New lease
Scammers and liars didn’t honor military discount. Kept giving lame excuse. Extra key I received was not for my car. I have been waiting to get my key. Was supposed to get today and kept getting different stories. Something about another dealership has and are waiting on them. Truly despicable dealing with this location. They don’t return your calls.
- Customer service 1.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a new car
 
Your feedback is greatly appreciated and will be considered by our team.
New car
John was great, he is a people person and is easy to talk to. He was not pushy and was patient throughout the process. Nice work!!!!
- Customer service —
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Never had such a bad experance
I regret going to this dealier to buy new Jeep Wrangler . No one returned phone calls just hid behind receptionist to pass message along . From the corporate director , sales manger and finance manager , not one of them cared enough to say thank you or apologize for the way we were treated
- Customer service 1.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a new car
 
Our team has received this review and it’s been acknowledged.
Great! No hassle!
John was very professional, knowledgeable, and helpful throughout the leasing process. I will definitely return to John and this dealership because it was a no hassle experience!
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Jerry Speziale made the buying experience pleasant
Jerry Speziale made the buying experience pleasant and painless He was considerate and took time to answer all our questions, sometimes twice No pressure and no rush
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Efficient and professional sales team
Tim, our salesman, was courteous and professional in assisting us with our purchase he explained the process thoroughly and efficiently. Good sales person he is
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Awesome service
I had a wonderful experience a lot of things about leasing where explained to me that i was not aware of witch made my leasing a jeep compass so much easier.The staff is great there i would not go to any other dealer they meet all your needs. explain everything fully and give you there best deal.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Best, Cory Henderling | General Manager | chenderling@dicksautogroup.com | (503) 640-1050 |
worst service in a long time
I have 2004 Jeep liberty and and brought it to Paramus a couple of time. They always come up with a BS line that one part is terribly worn, the car is unsafe to drive but they could talk to a manager for a discount. Then the sales guy disappears for 5 mins to come back with a smile - yea the manager is ok with the discunt... What a farce. This time it was the worst experience ever. Brought the car in Thursday night so they could start early, next day Friday I get a call at 3pm - they had not bothered to look at the car earlier - repair would be 4k but they would be able to finish by Saturday. Big surprise, nobody called on Saturday. The website states they close at 6. I call at 5 to hear that service already closed only sales is open to 6. I had to take a rental car to get around. I really only use them for service as last resort because every experience so far has been bad. I wonder how much they paid to stay in business after the crisis in 2008. Every other service station I knew and liked was shut down only this dump remained in the area. I love the Jeep but won't buy one again because of these sleezy guys.
- Customer service 1.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 1.0
 
- Does not recommend this dealer
 - Came in for service or repair
 
Mars, I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. We would like to resolve this matter ASAP, so if you could provide us with an email address or phone number, we will get in contact with you promptly. Your satisfaction is of the utmost importance. Sincerely, Dean Redmond | dredmond@rt4cars.com | General Sales Manager
Great service and very helpful.
As a return customer, it was an overall great experience. I left with the car that I really wanted and the salesman was a great help getting me a price that worked well for me.
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
My experience was the best
Best dealer I visited with any car I ever purchased.Excellent customer service.From the moment I walked through the door and left I felt like I’ve made the best decision anyone could make. Your salesman Will helped me with the best service and made my dream car come to reality,I thank him very much and would recommend anyone to him and the dealership. Thank you !!!
- Customer service 5.0
 - Buying process —
 - Quality of repair —
 - Overall facilities —
 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
