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Reviews

Average Ratings

4.8
Average based on 513 reviews.
  • Amazing staff and service!

    Just bought a 2014 Chevy Equinox from Adam Frandsen at Ray Chevrolet in Fox Lake, IL! Amazing experience! I was there with my 1 year old not reall...


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    Just bought a 2014 Chevy Equinox from Adam Frandsen at Ray Chevrolet in Fox Lake, IL! Amazing experience! I was there with my 1 year old not really expecting to buy a car but hopeful. I didn't think they'd be able to get me the car I wanted for the price I wanted to pay. I was wrong!!! They were amazing and I love my new car. Adam was so accommodating and provided me with the best service I've ever had at a car dealership so far. They definitely gained a customer for life and I would recommend them to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • megan

    I recently purchased a 2016 Equinox. my salesman was Keith Ragusa, he was very helpful and knowledgeable. he was also very quick and efficient wit...

    Dealer Response

    Hello Megan, congratulations on your new vehicle! Keith Ragusa is a great asset to our team and will be happy to hear about your positive experien...


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    I recently purchased a 2016 Equinox. my salesman was Keith Ragusa, he was very helpful and knowledgeable. he was also very quick and efficient with the sale. I also set up my first oil change with Jessica in the service department who was very personable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Megan, congratulations on your new vehicle! Keith Ragusa is a great asset to our team and will be happy to hear about your positive experience. We look forward to seeing you for your upcoming oil change. Have fun cruising around in your new 2016 Equinox! Ray Chevrolet.


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  • AWESOME SERVICE

    Tony Jensen raises the bar in customer service he went well above to help us out

    Dealer Response

    Thanks for the 5-star rating! We're happy to hear that Tony was so helpful and accommodating, and made sure all of your needs and expectations wer...


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    Tony Jensen raises the bar in customer service he went well above to help us out

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating! We're happy to hear that Tony was so helpful and accommodating, and made sure all of your needs and expectations were met. We appreciate your business and hope you're enjoying your new car! Regards, Ray Chevrolet


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  • Great experience

    Tony Jensen was a very kind and professional salesman to work with. We will think of this dealership first the next time our family needs a vehicle.

    Dealer Response

    Thanks for the 5-star rating! We're so glad that Tony made your experience so pleasant, and made sure you were well accommodated from start to fin...


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    Tony Jensen was a very kind and professional salesman to work with. We will think of this dealership first the next time our family needs a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating! We're so glad that Tony made your experience so pleasant, and made sure you were well accommodated from start to finish. We appreciate your business and look forward to working with you again in the future. Regards, Ray Chevrolet


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  • Good service rupe ayala

    Thanks rupe ayala for make great deals you not only señl cars you take the time to mane sure the buyers are ready and they get what they need. As ...

    Dealer Response

    Thanks for the 5-star rating, Omar! We're pleased to hear that you had such a pleasant experience with Rupe, and that he was so helpful and accomm...


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    Thanks rupe ayala for make great deals you not only señl cars you take the time to mane sure the buyers are ready and they get what they need. As bussiness man really and trully you do a good job keep the good work.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Omar! We're pleased to hear that you had such a pleasant experience with Rupe, and that he was so helpful and accommodating throughout your car buying experience. It's wonderful to know that he made sure you were well acquainted with your new car, and we hope you're enjoying it! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet


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  • Outstanding staff and service!!

    Recently just traded in our Equinox for a Tahoe!! We went to another place and they didnt have a variety of Tahoe's so one we liked was just way o...

    Dealer Response

    Thanks for the great feedback, Cassidy! We're pleased to hear that Luis was so helpful and attentive, and was able to help you find a great car th...


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    Recently just traded in our Equinox for a Tahoe!! We went to another place and they didnt have a variety of Tahoe's so one we liked was just way out of price range! We went to Ray Chevrolet in Fox Lake, IL we were helped by Luis Herrera and he was amazing! He listened to what we wanted and what our price range was. He found us a great deal and we are in love with it! Overall the staff was amazing they definitely gained a customer!! Thank you again!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great feedback, Cassidy! We're pleased to hear that Luis was so helpful and attentive, and was able to help you find a great car that fit in your price range. It's wonderful to know that he was so accommodating, and made the experience so pleasant for you! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet


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  • Outstanding service

    Really top notch service! We have bought several vehicles from Ray Chevy, and the main reason we remain loyal customers is the service. Ray's se...

    Dealer Response

    Thanks for the 5-star rating, Sue! We're pleased to hear that you continue to have such wonderful experience with us, and that Brian has kept your...


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    Really top notch service! We have bought several vehicles from Ray Chevy, and the main reason we remain loyal customers is the service. Ray's service department has always been so easy to work with, especially Brian Abercrombie. He is always very helpful and quick to respond. We wouldn't even consider going anywhere else!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Sue! We're pleased to hear that you continue to have such wonderful experience with us, and that Brian has kept your cars in great shape. We're glad that he has made sure that you're always well accommodated, and that all of your questions and concerns are addressed! We appreciate your business and look forward to seeing you on your next service visit. Regards, Ray Chevrolet


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  • Ray Chevrolet in Fox Lake

    I brought one of our company vehicles to Ray Chevrolet to address an issue with grinding brakes. I was quickly helped by a service representative ...

    Dealer Response

    Thanks so much for taking the time to share your feedback, Kevin! It's wonderful to know that you were so well accommodated by our service team, a...


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    I brought one of our company vehicles to Ray Chevrolet to address an issue with grinding brakes. I was quickly helped by a service representative named Jessica, who had a technician assess and identify the problem. In very little time Jessica contacted me with the assessment and made arrangements for the work to be completed. The repairs were started right away during which time an additional issue was, fortunately, identified and addressed as well. While the company vehicle was being repaired, my wife’s vehicle suddenly began leaking fluid. I called Jessica for assistance and she promptly made arrangements to have my wife’s car towed from Island Lake to the service center. The problem was identified as the water pump and repairs were completed quickly and efficiently. In addition, Jessica took the time to manage getting the necessary repairs covered by the extended warranty on my wife’s vehicle. Throughout the process, Tom in the parts department made sure the parts needed were available for both vehicles. A courtesy shuttle was provided for us to pick up the vehicles and we were out the door by the afternoon of the same day! What a terrific team Jessica, her service techs, and Tom in the parts department make! They provided a seamless, efficient and high quality professional experience and I couldn’t be more satisfied. They provided an example of what “service” truly means. A big Thank You to the team at Ray Chevrolet. We will definitely be back! Thank you John @Ray Chevrolet, for your help getting this out!! Sincerely, Kevin K.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for taking the time to share your feedback, Kevin! It's wonderful to know that you were so well accommodated by our service team, and that Jessica and Tom were so helpful and attentive throughout the process. We're happy to hear that the diagnosis and repair of both vehicles was handled so quickly and thoroughly, and that you were well informed of the issues and the fixes as they happened. We're glad you had such a pleasant experience and we hope to work with you again in the future! Regards, Ray Chevrolet


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  • Scott S , Chef

    I have bought two cars from Ray Chevy. I have been very pleased with their customer service and will continue to stay with them for both purchases...

    Dealer Response

    Thanks for the 5-star rating, Scott! It's wonderful to hear that Kyle has been so helpful and attentive each time you bring your vehicles in, and ...


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    I have bought two cars from Ray Chevy. I have been very pleased with their customer service and will continue to stay with them for both purchases and repairs.Kyle has been my go to guy when I need service he is great , he treats you like a friend and does whatever he can to make sure you get back on the road.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the 5-star rating, Scott! It's wonderful to hear that Kyle has been so helpful and attentive each time you bring your vehicles in, and that he has kept them in great shape for you. We're so glad he makes you feel at ease and well accommodated! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet


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  • engine rebuilt

    Brian Abercrombie was the only one at the dealer that finally listened to our complaint and did something about it


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    Brian Abercrombie was the only one at the dealer that finally listened to our complaint and did something about it

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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