Reviews
first class operation
Respectfully addressed my concerns, fully checked systems and explained certain follow-up procedures. Completed service in a minimal time, coordinated with drop-off time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Like a hometown garage
Entire crew is very personal and attentive. Even service manager takes a moment out of his time to come out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jerald, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Great Service
Service advisor Kevin Scesney is excellent. He is very knowledgeable, professional and very helpful. Waiting area is also very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback. Each employee is a valued member of the DCH Brunswick Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
great customer service
Keven Scesney customers service is awesome, very professional he took the times to explain everything from different promotions to what will be done and how long will that take.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hermine, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
25 years - Trustworthy,.competitive, Reliable
Honest, reasonable, trustworthy and dependable since 1998! Booight more than 10 cars and service with them for A 2 Z problems. I wish they had retained the body shop.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
maintenance
Dominic is thorough and professional. Facility if very clean. The maintenance video is a strong plus for me. My car was ready within the time promised to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Suzanne, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at DCH Brunswick Toyota provided you with the best service experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Heat problem
They investigated my problem and was very accurate . Kevin has been very informative. The left service is also a plus
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Good service
Quick service from scheduling to completion. We were kept well-informed of what was found and what was being done every step of the way with texts, photos & videos.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Lisa Devivo | General Manager | locasio@dchusa.com | 732-798-2747
Great Service by Great Service Team; Kudos to all
The recent service visit was a great experience for me. I recently moved from west coast Toyota to East Coast Toyota. I was worried about the whole transfer process. I have full coverage on my car and was wondering if they will honour it at this location. But it was very smooth and easy. I could get the service done, and everyone there was very professional and helpful. They were communicating well with me about the service updates. I must say that Geoffrey Suasnavas is an excellent service adviser and was a great help to me. He spoke with me with confidence yet listened to me patiently. The video recording they provided at the end of service has boosted my confidence in the quality of service offered, and a great value add for money.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com
Good Service
Service was fast and I received a video from the mechanic reviewing everything that was completed during the service. I would recommend this service center
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I truly appreciate you taking the time to write about your experience at our service department, Kyle. I want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our entire team. I am happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Lisa Devivo, General Manager, locasio@dhcusa.com