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Toyota of Manhattan

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)
2024 consumer dealer award
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2024 consumer dealer award 2020 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (66 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Manhattan from DealerRater.

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Great Experience

Worked over the phone with Yancarlos. He was able to explain everything over the phone and was able to send me a video of the car I was interested in. Got back to me in record time with all the numbers and was very straight forward with the process. I highly recommend this dealership and Yancarlos in particular.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Robert M

Run away from the dealship! I flew in from Chicago & they sold me a used car full of mold (unknown to me at time of purchase). It took me 3 months of numerous calls & emails to Toyota corporate before Manhattan took it back. Hardly ever returned phone calls. Terrible customer service. They do not care about the customer. Stay away!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Brian Murphy

I expressed interest in a Jeep Wrangler. I was contacted to see if I was still interested in a buying a vehicle. I responded with the type of vehicle I was looking for but never got an answer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Amazing service

Excelente service, Anthony Namias helped me out and trates me like family, I will be sending al my friends and family to them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Service...We are going places!!!

We recently purchased a 2015 Toyota Rav4 and the entire experience with Manhattan Toyota was exceptional. Our dealer, Mark Uy was well informed, courteous and the utmost professional. He worked around our schedule and made the process of buying a new car easy and efficient. We are extremely happy with the purchase and feel secure that our car will be in good hands when it comes to servicing and repairs thanks to Toyota Care. Ray Laureano, who handled the final business transaction was great as well. We highly recommend Manhattan Toyota to anyone who wants to GO PLACES!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Reneged on offer

The dealer reneged on an offer and claimed the car had been purchase and driven off in a two hour period between making the offer and my attempting to sign papers. Just avoid them. The facilities are dirty and unappealing as well I was dealing with Gino and Carlos. If you have to go there I guess avoid them especially.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Best Toyota Vehicle Service Ever

I had an issue with my Toyota Camry Hybrid and I could not seem to get my regular dealership to get to the proper diagnosis. I heard from a friend that Toyota of Manhattan is the best around and they were not off the mark one bit. I brought my vehicle in I was greeted by Nick who was my service advisor. Nick was very friendly from the very start and answered all my questions on the vehicle. The technician Harold even took time to come down from the shop and speak to me about the car. They had the code cleared (turned out to be just a loose gas cap) and I was back on the road... and they didn't even charge me for the visit. All I can say is "Go There" when you need your Toyota repaired... they really are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great people!

They made my leasing experience easy and as a first-timer, I was not sure! You guys are awesome!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New vehicle purchase

i recently purchsed a new vehicle from Toyota Of Manhayyan, and I must say that it was the best car buying experience, that I have ever had. From beginning, with my sales person, whom listened to my needs, and took the time to go over with me, all the information that I flooded hiim with, all the way way through with my finace person, whom went over and expalined every detail of my contract, Even after my purchase my sales person made sure everything was good, with my purchase, up to the point, i left the dealership. He even went beyond by following up with me, after the sale. With the exceptional treatment I received from the Sales Department, I am sure the I will recieve the same excellent care, when I take my vehicle in to the Service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What an Experiences

What a wonderful experience. From my first conversation with Robert McIlwain I knew I had come to the right place. I waited a long time for a Toyota Camry. From beginning to end they did exactly what they said they were going to do. I spoke to Robert about the price which fit my budget perfectly. He understood what I was looking for and did not try to oversell me. He was very knowledgeable and professional. So was my Sales Representative Tim Tanco who took care of my paperwork in no time and truly hassle free. Loving my Camry. If you haven't visited this dealership you should.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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