Naples INFINITI

SERVICE. SERVICE. SERVICE. I cannot say enough about the manner in which my recent lease experience was executed at Germain Infiniti of Bonita Springs --- it was customer service at its BEST! My husband and I met Carlos De Los Santos a few months ago at an off-property Infiniti promotion and he was the consummate sales professional; he answered all of our questions, was humble and made us feel welcome. Although we weren't in the market for a vehicle at that time, we both agreed that Carlos was the type of salesman with whom we'd want to do business. Fast forward six months and I find myself at EVERY luxury dealer in the Naples market on a new car (convertible) search. While I will not name names, the majority of the other dealerships and sales associates with whom I had interaction during my "research & test drive" phase made me feel as though they were doing me a favor, used old school competitor's product-bashing sales techniques and were all about the hard sell. My experience with Carlos and the Germain Infiniti of Bonita Springs team was on the total opposite end of the spectrum --- they could not have been more professional, courteous and knowledgable; they never had a negative word to say about their competition, rather, they promoted their vehicles and allowed me to weigh my options. I never felt pressured (I visited the show room on two separate occasions) nor did I feel I being "up sold" on more expensive packages or models. Carlos went above and beyond, and continues to do so even after the fact, and provided truly exceptional customer service. I had a vehicle I wanted to sell but I did not want to make it part of the lease deal... enter Miguel Perez, sales manager for the dealership. Upon meeting Miguel, it's clear that he leads the sales team by example, as he, too, was a pleasure with whom to deal. Another consummate professional that was interested in doing business and not playing the "car dealer game." He provided me with a fair value on my vehicle and took great care to insure he delivered a great value on the 2012 G37 Convertible; there isn't another dealer in the area with deals as aggressive as Miguel's. Again, no muss, no fuss, no nonsense, just a great deal and a great experience. Lastly, I met with Mike Licciardi, the finance manager. I've leased and purchased enough vehicles to know the potential for this part of the transaction to be time consuming and more often than not, wracked with inconsistencies and erroneous dollar amounts. Mike could not have provided a smoother closing --- there was not a single erroneous item in all of the paperwork that accompanies a car purchase/lease. He was beyond efficient, cognizant and respectful of my time and did not force feed the available maintenance packages. Another star player on the Germain Infiniti team. All in all, an incredible experience with a sales team whom I regard highly, sing their praises and recommend to my family, friends and associates. Oh, yeah --- I LOVE MY G37 CONVERTIBLE! Thanks for a great experience, Kimberly C., Naples, FL

This was by far the best car buying experience I have ever had. Our sales associate Chris, was extremely professional, yet I felt like we were doing business with a friend! I really liked the fact that Chris introduced us to the receptionist and service dept. associates, before we left. We dealt with the manager Miguel, over the phone prior to coming down to the dealership. When we got there everything was exactly as he and my husband had discussed over the phone. The purchase was quick and easy! GREAT experience and I LOVE me new car!

It was a delight to work with Chris Hicks. He is honest, professional, straight forward, polite and a real gentleman. He made sure that we knew everything about the car, the deal and what to expect from the dealership. If for any reason he couldn't answer a question he found someone who could instead of just giving us a bogus answer. I really appreciate and respect that. We felt our deal was excellent and expect to have a long relationship with this dealership and Chris Hicks. The Manager Miguel Perez also was very helpful when it came time to finalize the deal. He is a real "team" leader and has everyone working together and helping each other. The is NO tension in this showroom which is unusual. Everyone at this dealship is friendly and helpful. The treatment we received here was far superior to other dealerships. Our deal was a little unusual as we wanted to pay the entire lease up front. Mike worked very hard to make that happen. We can definitely feels comfortable recommding this dealership and Chris Hicks. The enitre experience was awesome.

Best customer service and best prices thanks to Miguel Perez I'm really happy with my car and quality service def will be back.Q

I was always greeted in a very friendly and professional manner by reception area, and every employee always made it a point to stop and introduce themselves, even if they were not associated with my transaction. Carlos was fantastic, very professional, friendly and from a customer service prospective always went the extra mile, above & beyond to be certain I was satisfied with every experience at Germain Infinity. Mike was super efficient, made my financing and taking delivery the smoothest experience ever. I am honestly extremely satsfied with all aspects of their service regarding purchasing a new vehicle, and will be telling others about this. I look forward to the same experience in their service area when bringing my new Infinity in for service. Great Job!

Extremely friendly and efficient service without "hard sell" and "phony" claims. Have also used this dealer for service on a 2004 Fx35 with the same efficiency and professionalism in the service department.

This is my 5th Leased vehicle and my 2nd Infiniti. The staff at Germain was by far the MOST professional, helpful and friendly group of guys I ever delt with when making a vehicle purchase. When I walked into the dealership I did't get that uncomfortable feeling like I got from the other dealership(FM)and when I started the process with King & Carlos I had come from a sister dealership which really put me in a bad and discussed mood but as the process moved forward I was introduced to Miguel who was just as friendly and eager to help me out of my situation and into a new car. On a scale of 1 - 10 these guys EARNED a 12!! Thanks guys!

We bought a new car and the service was fantastic. Christopher J Hicks explained everything perfectly. Very friendly and helpfull. Great service. The hole crew is awesome. We bought the infinity FX 35. Great car. We never experienced a service like this in garage. We sure stay client.

We walked into this dealership after spending some time at nearby BMW, Audi and Lexus dealers. Wow, what a difference! The foks at Germain Infiniti made us feel comfortable and right at home from the moment we walked in. That wasn't the case at either of the competitors we visited. Sure, the sales reps at all the dealers were friendly enough. But there are some big differences in their product knowledge compared to King (that's his real name) at Germain Infiniti. My wife and I also noted some big differences in the manner that other team members (management, finance, service) all personally participated in answering questions and supporting King as details of our deal were worked through. In summary, we found Infiniti vehicles to be every bit as attractive, fun and sporty as any and all of the other brands we saw. We did business at Germain with the strong support of Miguel (sales manager) and he met our needs completely. A great team effort made us a customer and we have a feeling we may end up being a loyal customer as well -- the next time we're in the market for a new car.

Testimonial All three of these gentlemen are true professionals and an asset to the Germain Infinity Family I will recommend them as the Dealership in all of Naples and Infinity!!!!