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Naples INFINITI

(1,001 reviews)
Visit Naples INFINITI
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 6 awards
2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 691-4523 (866) 691-4523
Used (866) 716-3429 (866) 716-3429
Service (888) 324-7689 (888) 324-7689

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Naples INFINITI from DealerRater.

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She is a wonderful woman, helped me with every need I

She is a wonderful woman, helped me with every need I had. Would definitely recommend Carolina when buying your next car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for your purchase and for your review! Carolina is wonderful and easy to work with . Enjoy your new wheels!

Carolina's professionalism left us delighted.

Carolina's professionalism left us delighted. She answered all my questions and doubts and helped me with the purchase of my new vehicle in a very easy and professional way.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you Natalia for your purchase and for your review! Carolina is very professional and knows how to listen to her customers and deliver both the car and the experience. Enjoy your new Infiniti!

Very attentive, with a high capacity to solve doubts,

Very attentive, with a high capacity to solve doubts, professional, efficient, a great after sale follow-up

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Uriel for your purchase and for your feedback. Carolina is amazing and she knows her cars. Enjoy your new Infiniti!

Fui al dealer y me encanto el servicio que recibí.

Fui al dealer y me encanto el servicio que recibí. Carolina es confiable y amable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

¡Gracias por tus elogios y por tu compra! Carolina es increíble. Sabe cómo ofrecer tanto el coche como la experiencia a sus clientes. ¡Disfruta de tus nuevas ruedas!

Very professional, he has knowledge and she understands

Very professional, he has knowledge and she understands the client's needs and help us.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and your purchase! Antoine is amazing. He knows how to deliver both the car and the experience to his customers. Enjoy your new Infiniti!

The ambience in the service area is roomy and clean.

The ambience in the service area is roomy and clean. The employees are very attentive . The salesmen are interested in what you want not what they want to sell that month.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for your purchase! We have a great team at Naples Infiniti and certainly Antoine, Scott and Luxon are solid members of the team. They all try their hardest to earn your business. Enjoy your new Infiniti!

Our experience with Naples Infiniti from sales to service

Our experience with Naples Infiniti from sales to service has been fantastic. The staff is helpful, friendly and professional. They always keep us informed. Great vehicle, excellent service!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you Jo for trusting your vehicle to us for your service needs and for your feedback! We try our hardest to earn your business every time you visit our dealership.

Well run and efficient dealership.

Well run and efficient dealership. Dylan Jones and Antoine Kirnon did an excellent job in answer in answering my questions and were very informative and knew the vehicles well.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and for your purchase. Dylan and Antoine are very professional and very knowledgeable. They listen to their customers and try to identify the right vehicle based on your needs and wants. Enjoy your new Infiniti!

The dealership was clean, hospitable and modern.

The dealership was clean, hospitable and modern. I feel I will be comfortable there when my car needs servicing. Antoine was great

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for your review! Antoine is great. He is very knowledgeable and and always willing to share that knowledge with his customers. Enjoy your new Infiniti!

Very professional and knowledgeable.

Very professional and knowledgeable. Also very slow to process the sale. Antoine knows his stuff.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you Michael for your purchase and for your feedback. Antoine is very knowledgeable and very professional. I am not sure what happened in the finance department but I will let the management team know that there was an issue. My apologies for your inconvenience.

Dealer response

Our apologies Michael. Even though you were paying cash all customers have to finalize their purchase and registration in the finance department. Unfortunately we were understaffed that day which caused the holdup. Again our apologies.

Consumer response

It was not the service dept but the finance dept that was the problem. I paid cash for the car but still had to wait 1.5 hours from buying decision to driving away. I considered changing my mind and leaving.