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Naples INFINITI

(1,001 reviews)
Visit Naples INFINITI
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 6 awards
2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 691-4523 (866) 691-4523
Used (866) 716-3429 (866) 716-3429
Service (888) 324-7689 (888) 324-7689

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Naples INFINITI from DealerRater.

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Jonathan Hidalgo was amazing help on my second purchase

Jonathan Hidalgo was amazing help on my second purchase from Naples infinity! I will continue to buy cars from him in the future ! He has sold cars to me and my family and will continue to do so. Amazing attitude and makes the process feel so much easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the loyalty over the years. We really appreciate your continued business, and that you called out the efforts of Jonathan. Enjoy the latest addition to your driveway, and please come see us again soon. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Thank you Caroline!

Thank you Caroline! I am very pleased with your knowledge attention and follow up. I appreciate you helping me through the process of buying my Infiniti I love my car! I will return since everyone at the dealer was attentive and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate the kind words about your experience here at the dealership. It was tremendous of you to call out the efforts of Caroline and our team. Hopefully we have earned a Naples INFINITI client for life! Enjoy your beautiful new car! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Everyone at the dealership was very friendly and helpful.

Everyone at the dealership was very friendly and helpful. Very nice environment. You can tell that they enjoy working together and go out of their way to ensure the customer has an excellent experience. Caroline, our salesperson, was especially awesome! She was very knowledgeable, personable, patient and responsive. Truly the best and easiest experience I have had purchasing a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Candace: Thanks so much for taking a moment to share some kind words about your experience here at the dealership. It's great to hear you had a tremendous time and found our team to be beyond helpful. Hopefully, we have earned a Naples INFINITI client for life. It was a pleasure to earn your business and trust. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Best car buying experience I’ve ever had!! Super...

Best car buying experience I’ve ever had!! Super friendly, very knowledgeable and had me in and out of the dealership in no time. I would highly recommend to anyone looking to buy a vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a moment to call out the efforts of our team. We really appreciate the kind words about our staff. Enjoy your beautiful new car, and please come see us again soon! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Every detail was considerby my tech Greg Haverly.

I was told how much , how long the work would take, and I was provided with a loaner car. Greg Haverly my Infinity service rep left nothing to chance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for the kind review! We appreciate you allowing us to earn your business and trust. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Caroline was great. We had trouble finding the exact...

Caroline was great. We had trouble finding the exact model and color but she was diligent in her search and we ended up with the perfect solution. A pleasure to deal with given her pleasant disposition. Very happy customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to earn your business and trust. It's a difficult time in our industry, and we are doing the best we can to make our customers happy. We appreciate the understanding and flexibility. Enjoy your new car, and please come see us again soon! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Caroline was a great help in assisting with our purchase...

Caroline was a great help in assisting with our purchase of a new QX50. No pressure, no hard sell, no arm twisting, just great assistance to help us make up our own minds. Don't you love the halo over her head? Mike & Terri H.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Mike: She is an angel, alright! ;) Thank you so much for taking a moment to share your experience with us. We're so pleased you enjoyed the experience with Caroline. Hopefully we have gained your loyalty for many years to come. Enjoy the beautiful new car! Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Caroline was extremely attentive to our questions, easy...

Caroline was extremely attentive to our questions, easy to communicate with, professional and respectful of our schedule and decision making process. We found exactly what we wanted as far as a vehicle and the features. She was very thorough in delivering the vehicle and it's evident Caroline has a customer-first approach in everything she does. The dealership itself is very well-done, clean and easy to access. All personnel were courteous and professional during our visit. We highly recommend Caroline and Naples INFINITI.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for allowing us to earn your business and trust. It was fantastic of you to call out our entire team for their efforts. Enjoy your new car, and please come see us again soon. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Great buying experience. Antoine and Scott are...

Great buying experience. Antoine and Scott are trustworthy and went above and beyond to make certain our experience was positive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

David: Thank you so much for taking a moment to call out the efforts of our team. We really appreciate it! Congratulations on your new vehicle. We look forward to earning your business for many years to come. Best Regards, Naples INFINITI "Delivering the Car and the Experience"

Consumer response

Great buying experience! Antoine and Scott are trustworthy and went above and beyond to make certain our experience was positive! We really enjoyed working with Infiniti Team Naples!

great team to work with, will come again at the end of...

great team to work with, will come again at the end of lease, happy new year!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Happy New Year to you as well! Thank you so much for taking a moment to share your positive feedback with us. We appreciate your business. Best Regards, Naples INFINITI "Delivering the Car and the Experience"