Reviews
Very friendly and accommodating They explained all
Very friendly and accommodating They explained all issues with my car. Even though I didn’t buy the car at this dealership, they treated me very well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad to hear our team made you feel welcome and well taken care of, no matter where your MINI came from. We appreciate you choosing MINI of St. Louis! :)
Great service.
Great service. Flawless performance. Welcoming environment. I’ll continue to get my service through St. Louis Mini
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We are very pleased that we provided a welcoming environment and flawless service for you and your MINI. Thank you for choosing MINI of St. Louis! :)
I've interacted with MINI of STL's service department for
I've interacted with MINI of STL's service department for five years while owning a car I inherited from my mom who serviced her car there for a decade before me. MINI of STL's operational philosophy is steeped in transparency, service, and kindness. Everyone I've ever interacted w/ there is uniformly committed to providing the clearest, most transparent information re: service priorities re: my car, e.g., what I need to address first, and what I can wait to address later. I don't know how other car dealerships operate. Before owning my MINI, I serviced my Hondas at local garages. However, I have walked into massive regional dealerships that sell multiple makes and models. MINI of STL is a world apart from those impersonal, sales-driven superstores. At MINI, everything is calm, relaxed, and tailored toward customer satisfaction. MINI drivers exhibit high degrees of loyalty bc MINI caters to driver satisfaction in the cars they build all the way down to the dealerships that sell and service those cars!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for sharing such a thoughtful and heartfelt review! We truly appreciate your continued loyalty over the years, it means a lot to know that both you and your mom have trusted MINI of St. Louis for so long. Our team takes great pride in providing honest, transparent service and a welcoming atmosphere, so it’s wonderful to hear that reflected in your experience. We look forward to taking care of you and your MINI for many more years to come!
The customer service was top notch.
The customer service was top notch. I felt very comfortable with the entire process. I especially thought the video from the service provider was very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you felt comfortable throughout your visit and enjoyed the service video. Our team loves providing that extra transparency and care for our MINI owners. We appreciate you choosing MINI of St. Louis!
First time here and everything went great.
First time here and everything went great. The representatives were friendly and listened to the issues. The work took less time than I expected and I was on my way in a reasonable time frame. It took about two hours which seemed appropriate for the work required. The waiting area and clean and nice.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re happy to hear your first visit went so smoothly and that our team took great care of you and your MINI. We appreciate your kind words and look forward to seeing you again next time!
I love the MINI of St Louis dealership.
I love the MINI of St Louis dealership. Anytime I need or want service There are available without much delay. The staff is delightful. And my car is always clean afterwards, which is an added plus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful feedback! We’re happy to hear you enjoy working with our team and appreciate the extra care we take with your MINI. We’re always here when you need us, and we love sending your car back sparkling clean!
Dustin was very helpful and knowledgeable in helping us
Dustin was very helpful and knowledgeable in helping us make the right choice for our family. Everyone involved were easy to work with and we appreciate their help
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your experience! We’re thrilled to hear Dustin and the team helped you find the perfect MINI for your family. We truly appreciate your kind words and hope you enjoy every drive!
Solid service, good communication throughout the process.
Solid service, good communication throughout the process. Friendly staff and very modern facilities. Very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're happy to hear you had a great experience with our team and facilities. We truly appreciate your feedback and look forward to seeing you again!
Great customer service.
Great customer service. He said it would be about an hour, it was an hour exactly. The location is great, easy to get to.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We are very pleased that your service visit was done in a timely manner. We look forward to seeing you and your MINI next visit!
Javier and Sam made my purchase a delightful experience.
Javier and Sam made my purchase a delightful experience. It's been 13 years since I've purchased a vehicle. It was a pleasant experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear Javier and Sam made your car buying experience such a pleasant one! Thank you for choosing MINI of St. Louis after all these years! :)