Sheehy Subaru Springfield

This facility is very accommodating, the mechanics gives you a live video update of what they are doing to your car. I never had that experience before. On top of that they vacuum your car and gives you a complimentary car wash. You can't get that professionalism in other dealership shops...

Once we decided what we wanted, they made it happen. The process was easy, and they even delivered it to our house.

I visited Sheehy Subaru of Springfield (VA) on Sept 27, 2025 after emailing the store a documented quote from another Subaru dealer well in advance. My assigned sales rep, Chas, was polite and professional -- he really knows about cars and likes his job. The issue was with the General Sales Manager, Chris Barr. He is rude, unprofessional, and disrespectful: He repeatedly interrupted me and discouraged me from explaining what I needed. He refused to engage with my written quote as a baseline and instead presented a substantially higher, non-competitive offer. When I pointed out the pricing gap, he questioned the legitimacy of my quote in a dismissive tone and essentially told me to leave if I wouldn’t accept. BUYER ATTENTION: This was the only dealership—across all my recent visits to Subaru, Honda, Mazda, Toyota, Volvo, BMW, and Audi stores—where I experienced this level of rudeness. I’ve purchased cars in California and Michigan and never encountered this approach. There are MANY Subaru dealers nearby; buyers do not need to settle for this experience. Importantly, I completed my purchase the same day at another Subaru dealership with a respectful experience and a competitive discount. Even a few dealerships that couldn’t match the price still maintained a professional, constructive attitude, leaving the door open for future business—exactly how it should be.

I visited Sheehy Subaru of Springfield (VA) on Sept 27, 2025 after emailing the store a documented quote from another Subaru dealer well in advance. My assigned sales rep, Chas, was polite and professional -- he really knows about cars and likes his job. The issue was with the General Sales Manager, Chris Barr. He is rude, unprofessional, and disrespectful: He repeatedly interrupted me and discouraged me from explaining what I needed. He refused to engage with my written quote as a baseline and instead presented a substantially higher, non-competitive offer. When I pointed out the pricing gap, he questioned the legitimacy of my quote in a dismissive tone and essentially told me to leave if I wouldn’t accept. BUYER ATTENTION: This was the only dealership—across all my recent visits to Subaru, Honda, Mazda, Toyota, Volvo, BMW, and Audi stores—where I experienced this level of rudeness. I’ve purchased cars in California and Michigan and never encountered this approach. There are MANY Subaru dealers nearby; buyers do not need to settle for this experience. Importantly, I completed my purchase the same day at another Subaru dealership with a respectful experience and a competitive discount. Even a few dealerships that couldn’t match the price still maintained a professional, constructive attitude, leaving the door open for future business—exactly how it should be.

Beautiful new facility & music..Richard has excellent customer service. Same day service was very helpful.

Lov the new look!. Service & waiting areas 1st class. Who can complain? Now if only new Suby cost less!

New dealership looks great. They needed a bigger space. Did not really take to the person that assisted me. She was indifferent and was kind of a fast talker and a mumbler. Very dry personality. Love the new look and do enjoy a few of the people that work there but this experience was meh!!!

I'm a Sheehy customer, but this was my first time with Subaru. Tony was great from the first time we walked up. He was informative without being condescending. He gave me my options without pressure. I went it for a used car but got a better deal on a new car. Tony and Chris were great, and I would buy here again. My only thing is that I wish I knew the warranty pricing before going before the finance team. But it was a minor piece in an overall great experience. I'm looking forward to being a customer and having my regular maintenance done here as well.

The service is good, but like most dealerships they always “find” something wrong that isn’t cheap to repair or replace

Hands down the BEST dealership around! TRUSTWORTHY, TRANSPARENT, DEPENDABLE, FAIR. They have earned my ongoing loyalty and devotion. Several years ago I moved away, but I so love and trust this dealership that I continue to drive 90 miles (each way!) just to have Sheehy Subaru of Springfield service my car. Once you try them, you'll never go anywhere else!