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The Used Car Factory

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Ride of My Life

I recently came to The Used Car Factory after months of searching for the perfect Jeep. Phil was phenomenal and went above and beyond to find exactly what I was looking for--a real dream come true. The process of purchasing my first car was a lot easier than people made it out to be--very convenient, easy, and exactly what you would want when making such an important purchase. I highly recommend going to them to find the car of your dreams, just like I found mine!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ashley, Thanks for taking the time to write a 5 STAR review, I truly appreciate your business and giving us a chance to find your Jeep. We look forward to seeing you in the future. Thanks, Phil

Dealer response

Thanks so much for the review! Steve

Cadillac Review

I advised you to go get your car here very friendly people very respective catch your eye conversation when you talk make you feel as if your at home. Jon and Steve got me a great car for the right price range for a Cadillac that runs excellent in great condition. I recommend that everybody goes here for a car and they will make your car jump.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Jon and I thank YOU very much for the review. Steve Manager

I wouldn't go anywhere else! I'm a returning custome

As a returning customer, I'm just as pleased as the first time I worked with Donny and Steve. Their customer service and accommodation to my needs and schedule was outstanding. This time I also got the pleasure of working with Sam and she was an absolute delight, very friendly and knowledgable of the documentation. In the future I anticipate another vehicle purchase with these three.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I am sorry it took a little while to respond back to your 5 STAR REVIEW!!!!! I hope BOTH additions to your family are great!!! Steve Manager

Great Dealership!

Buying my car from Jon Parent at the Used Car Factory was a very pleasant experience. Jon was friendly, knowledgeable, honest, and helpful. All the folks I dealt with at this dealership made me feel like family. I would definitely recommend to others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I agree with your thoughts about Jon. I have known him for years and would also reccomend him to anybody!! Thanks for the review, Steve Manager

Excellent Customer Service

Jon Parent was very friendly and was very decriptive about the vehicle. Jon helped me find a vehicle in my price range and my monthly payments are excellent. I would definitely recommend the Used Car Factory to family and friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to rate the USED CAR FACTORY!! I hope you enjoy your vehicle for years to come. Steve Manager

exited!

I walked in expecting the worst.....never thought I could get financed but Sam Jody and Steve made it happen thanks guys great experience I've ever had ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was so nice to meet you. Thanks for putting your trust in the USED CAR FACTORY. Enjoy!!! Steve Manager

Worth the ride!!

Great help and will work with you. I had a 6 hour round trip and it was worth the ride!! Thanks for the help. I'm recommending my parents.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hey Kenny! Thanks again for taking the time to review us!!!! It sure helps us by being able to look thru your eyes!!!! I hope you enjoy your new ride. Tell your parents to ask for JON!!!!! Thanks again, Steve Manager

Used Car Factory

Great Experience! I knew what car I wanted and Hank & Steve wanted to see me drive away in it... There was no long wait & very friendly staff! I definitely recommend the Used Car Factory in Mechanicsville, MD!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you VERY much!!!! Steve Manager

Highly Recommended

I have purchased MANY vehicles in my life, and never have had the great experience I had with this Sales Rep. He wasn't the typical 'pushy', overly eager, 'in your face' Salesman. Even my husband liked him, and that is saying something !! We have found our new personal car salesman, who has definitely earned our business. He is a diamond in the rough !! (and my daughter LOVES her new car) Thanks Jon :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

WOW!!! What a great review. THANKS so much. It was our pleasure. I especially like the picture we took or you and your daughters new car!!!! Thanks Steve Manager

awesome!!!!!

When you walk in the salesmen make you feel at home, very friendly, not pushy, they work very hard to get you the deal that you need, I would definitely recommend this dealership and wil be back in the future. Thanks Jon and Steve for all your help...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I sure hope you are enjoying yout "new to you" vehicle! Anything that you need, please let us know!!! Steve Manager