Reviews
Write a reviewLove the great customer service
I like how the service was it was convenient and fast and sales person done a excellent job and finance done a great job as well I really loved the services that they provided to me and would recommend anyone to the dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for the Review! Donny and Sam are real assests to our sales/finance force. Thanks Again Steve Manager
PLEASANTLY SURPRISED!!!
I knew what I wanted ~ Hank & Steve made quick and painless to get it. They worked with me past closing and Hank came in the next day (on his day off) to tie up a few loose ends. Everyone was very friendly ~ I really appreciate that!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank You for your business and enjoy your new ride! Steve Manager
Great experience
It was a great experience, Samantha made sure i found exactly what i was looking for and never pushed any vehicles just to make a sale. Once I found what I wanted it was a smooth and easy transaction.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the 5-STAR review. I was our pleasuse. Steve Manager
So easy we bought two!
Donny was great, he had worked with us for several weeks before finding us not one but two perfect vehicles, We were never pressured and they even stayed after hours for us, Donny made us feel like part of the family even after the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you and your wife for the purchase! Steve Manager
First Car Purchase
Donny was great helping me with my first truck purchase and he made it very easy, he's great, no pressure, makes you feel like family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the review. I hope you and your Dad travel well! Steve Manager
Lincoln navigator
Awesome experience, would definitely go back. Philip was great sales person. Great communication while waiting for the process of buying a car.and when there wasn't a vehicle we were looking for he had research and called when he found it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
extremely happy
I bought my very first car today from Donny and I couldn't have been any happier! He made this such a great experience and was more than helpful. I couldn't have asked for better service! Thanks Donny for going above and beyond to get me in the perfect car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was our pleasure!! Thanks for you business and taking the time to rate us. Steve Manager.
Great Experience with Used Car Factory
My experience with The Used Car Factory was a very pleasant experience, First they had a vast inventory of several makes and models. I had driven by at least 3x before finally stopping and taking a look. Even so I stopped I didn't buy anything that day and I felt no pressure from any of the sales staff. I returned the next day after visiting several dealerships. My saleswoman was Sam and she was awesome to work with. There was absolutely no pressure from Sam. It was nice to work with 1 person from start to finish. I didn't have to go from Saleswoman to finance person. She handled everything for me which it made it easier and one of the more pleasant deals I have ever done. I would highly recommend The Used Car Factory for your next car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best place to buy a car
Donny, Steve and Phil are the best! They were very patient and super helpful, I got the vehicle I wanted and I couldn't be happier! I will recommend this dealership to everyone! Thank you guys again for making this an awesome experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used Suburban
I had called to schedule a time to look at a posted used Chevy Suburban. I spoke with Hank about the vehicle and went to see the vehicle. We started closing the deal very quickly and during the process there were a few items concerning the vehicle that really needed some attention. Hank really went the full measure in seeing that all of these items were taken care of, very quickly I might add. Thanks to Hank and all there at the Used Car Factory for helping us out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
