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The Used Car Factory

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Love the great customer service

I like how the service was it was convenient and fast and sales person done a excellent job and finance done a great job as well I really loved the services that they provided to me and would recommend anyone to the dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank You for the Review! Donny and Sam are real assests to our sales/finance force. Thanks Again Steve Manager

PLEASANTLY SURPRISED!!!

I knew what I wanted ~ Hank & Steve made quick and painless to get it. They worked with me past closing and Hank came in the next day (on his day off) to tie up a few loose ends. Everyone was very friendly ~ I really appreciate that!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank You for your business and enjoy your new ride! Steve Manager

Great experience

It was a great experience, Samantha made sure i found exactly what i was looking for and never pushed any vehicles just to make a sale. Once I found what I wanted it was a smooth and easy transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5-STAR review. I was our pleasuse. Steve Manager

So easy we bought two!

Donny was great, he had worked with us for several weeks before finding us not one but two perfect vehicles, We were never pressured and they even stayed after hours for us, Donny made us feel like part of the family even after the purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you and your wife for the purchase! Steve Manager

First Car Purchase

Donny was great helping me with my first truck purchase and he made it very easy, he's great, no pressure, makes you feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review. I hope you and your Dad travel well! Steve Manager

Lincoln navigator

Awesome experience, would definitely go back. Philip was great sales person. Great communication while waiting for the process of buying a car.and when there wasn't a vehicle we were looking for he had research and called when he found it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

extremely happy

I bought my very first car today from Donny and I couldn't have been any happier! He made this such a great experience and was more than helpful. I couldn't have asked for better service! Thanks Donny for going above and beyond to get me in the perfect car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure!! Thanks for you business and taking the time to rate us. Steve Manager.

Great Experience with Used Car Factory

My experience with The Used Car Factory was a very pleasant experience, First they had a vast inventory of several makes and models. I had driven by at least 3x before finally stopping and taking a look. Even so I stopped I didn't buy anything that day and I felt no pressure from any of the sales staff. I returned the next day after visiting several dealerships. My saleswoman was Sam and she was awesome to work with. There was absolutely no pressure from Sam. It was nice to work with 1 person from start to finish. I didn't have to go from Saleswoman to finance person. She handled everything for me which it made it easier and one of the more pleasant deals I have ever done. I would highly recommend The Used Car Factory for your next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best place to buy a car

Donny, Steve and Phil are the best! They were very patient and super helpful, I got the vehicle I wanted and I couldn't be happier! I will recommend this dealership to everyone! Thank you guys again for making this an awesome experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Used Suburban

I had called to schedule a time to look at a posted used Chevy Suburban. I spoke with Hank about the vehicle and went to see the vehicle. We started closing the deal very quickly and during the process there were a few items concerning the vehicle that really needed some attention. Hank really went the full measure in seeing that all of these items were taken care of, very quickly I might add. Thanks to Hank and all there at the Used Car Factory for helping us out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.