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The Used Car Factory

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great people

Great dealership! Nice people will be back for my next car at the used car factory! They made buying my car easy and stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the GREAT review. Its great to have guests like you!!! Steve Manager

amazing experience

Donny was so amazing. He walked me through everything. I was very nervous and he relaxed me and I found the car of my dreams. I'm so happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

got a camaro time to pink it out

I did not plan on buying a car but hank made it so easy i am glad i stopped by the used car factory today

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

this place rocks!!!!!!!

These guys were amazing I will never buy any vehicle from anybody else. The service was amazing n the finance department Steve was so nice n sweet. I will recommend this dealership to anybody n everybody. I love my new dodge Durango n so do my kids!!!!!!!! Thanks guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fun, Friendly, & Fair

I just bought a Toyota Highlander Hybrid from Hank and Sam at The Used Car Factory - got a great deal and had a great time doing it. This type of car was very hard to find but the Used Car Factory had a great one in stock with low miles and a great price. They stand behind their work and are transparent about the whole process. Hank and Sam are both courteous, knowledgeable, and friendly. Hank even delivered the car to me over two hours away from the dealership on his day off! Sam was great about laying out my warrantee options in a logical cost-benefit analysis format without being pushy. I did independent research and found their warrantee service company to be in the top 3 in the country. They have a customer for life in me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

WOW...Thank you for your review. Both Hank and Sam were acknowldged for this review! Thanks again. Steve Manager

great salesman

He was very professional the whole time. Pleased with the service I received the whole time was on the lot. He also knew what was talking about when it came to the cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank You for taking the time to review the USED CAR FACTORY! I hope you enjoy your new car for a long time and look forwad to seeing you again. Steve Manager

Great Place.

I have to say I am not very fond of used car dealerships! But we went to The Used Car Factory found something we liked and Hank was very honest with us never pressured us or tried to talk us into something we could not afford. We got exactly what we wanted and the price was right on the money. Very good place highly recommended! Hank you did a great job thanks for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thnaks for the review. It teally means alot to us here at the USED CAR FACTORY. We (as a dealership) know that alot of people really don't like shopping for a new vehicle. We do try to make it as easy as possible for you. Thanks Again Steve Manager

The best person to work with!

Philip is the best! I told him exactly what I wanted and he got me my dream truck in such a short period of time and a great deal! He will always be my go to guy !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Philip is a real customer orientated guy. We thank you for letting us know that you saw that in him as well. Thanks Again, Steve Manager

Miss yates

They were friendly and easy to work/negotiate with. They helped me complete the car buying task. My son and I are pleased with the purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review. I hope you are enjoying your new ride!!! Steve Manager

Very best service

Upon visiting The Used Car Factory I, Teresa Ridgeway, received acceptional service in choosing and test driving my new honda civic. The whole experience was pleasant, everyone was friendly and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Teresa!!!! Steve Manager