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Mercedes-Benz of Owings Mills

(2,626 reviews)
Visit Mercedes-Benz of Owings Mills
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2026 consumer dealer award
View 8 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 828-8548 (888) 828-8548
Used (877) 887-7444 (877) 887-7444
Service (877) 884-5656 (877) 884-5656

Reviews

(2,626 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Owings Mills from DealerRater.

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Murphy is amazing Service Pfizer and helps me out every

Murphy is amazing Service Pfizer and helps me out every time I bring my vehicle in

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

Mr Epps is an excellent salesman but how I use the

Mr Epps is an excellent salesman but how I use the bathroom at this dealership and I was deplorable disgusting.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Andy was a great salesman.

Andy was a great salesman. He communicated throughly and I would recommend him to a friend.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I wanted to take a moment to express our heartfelt

I wanted to take a moment to express our heartfelt appreciation for the outstanding service we received from the Mercedes-Benz dealership crew in Owings Mill, especially Stephanie Shi and her team, as well as the managers. They truly went above and beyond to help us find the perfect 2026 GLE 450, ensuring it had all the unique features we were hoping for. Our salesperson, Stephanie Shi, was exceptional patient and knowledgeable throughout the entire process. She took the time to listen carefully to what we wanted and guided us step by step, always making sure we felt comfortable and supported—never pressured. The financing part of our purchase was handled smoothly, making the experience quick and painless. We are absolutely thrilled with our new vehicle and couldn’t be happier with the way everything turned out. I highly recommend Shi and the Mercedes-Benz Owings Mill dealership crew to anyone in the market for a car. Their dedication, professionalism, and genuine care make all the difference. Thank you once again for making our car-buying experience such a positive one! Best Regards, Lily

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

I had a great experience working with Mr.

I had a great experience working with Mr. Elliott. He was very helpful, professional, and made the whole car buying process easy and stress-free. He answered all my questions and made sure everything went smoothly from start to finish. I really appreciate his excellent customer service and would highly recommend him to anyone looking for a car. Thank you, Mr. Elliott!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Stephanie in service was amazing!

Stephanie in service was amazing! She was professional, friendly, and very helpful throughout the process. She kept me informed, answered my questions, and made sure everything went smoothly. Great customer service and a very positive experience working with her.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

Dennis is the best!

Dennis is the best! He was very professional, knowledgeable, and made the entire experience smooth. He genuinely has his customers’ best interests in mind and takes the time to make sure they’re taken care of. I highly recommend working with him!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

M. Epps is very professional - friendly- does not

M. Epps is very professional - friendly- does not hesitate to give great advice. the entire team is great

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Quick and through services were provided.

Quick and through services were provided. Always i can get a Loaner from here. I would recommend this to my friends. Thank you very much.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Keiko, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I walked into the dealership and was greeted by a team

I walked into the dealership and was greeted by a team member right away. The building was clean and very welcoming. I had an appointment with Mr. Dennis. He was hands down the best service rep I’ve ever encountered! He understood exactly what I wanted and was very knowledgeable! I would highly recommend anyone looking to purchase a car please reach out to Mr. Dennis.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!