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Todd Wenzel Buick GMC of Davison

(105 reviews)

Reviews

(105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Service Department

Everyone was very friendly, courteous and efficient. I received my loaner car and was on my way in less than ten minutes. Also, my car was fixed in less time than I thought. If I had any idea it would not have taken long, I would not have requested a loaner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great review Vivian! We're glad you chose Todd Wenzel for your service needs!

great service

took care of the problem right away you have a great service consultant in Joe Miller he does a great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words Donald!

Service quick and effective,

My car was serviced quickly and effectively. I was also able to meet with Matt Williams on leasing a new vehicle. My current lease runs out in December. Very good talk and I was shown both a 2014 & 2015 Lacrosse Vehicles....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the generous feedback William! We try our hardest to leave a positive and lasting impression on our customers. We look forward to seeing you again!

great service not so great answer from gm.

Disappointed with the answer from Gm about the seats in the enclave. Was thinking about buying a new enclave but may have to rethink that. Very happy with your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We sincerely appreciate the feedback Howard. Please don't hesitate to reach out to us if we can be of further assistance. We hope to see you again!

excellent accomodations and clean enviornment.

had coffee , watched the news and read newspaper and was told that car was ready. in for recall. no problems. car manufactured after bad parts were used. thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the great review Edward!

Fast & friendly service with a job well done.

I was there for (2) GM recalls on my GMC Acadia. My service rep., John, was very nice in getting me taken care of. And I thank you for your courtesy shuttle service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words Kim! We try our hardest to leave a positive and lasting impression on our customers. We look forward to seeing you again!

Todd Wenzel gets it! Great Service

I have taken vehicles to many dealerships over the years, and in general the experience is usually terrible. Prices are higher, and they seem to have their own version of time...everything moves at a crawl. At Wenzel, I got my car back in an hour. Unheard of at a dealership. Nice to find a dealer that understands my time is valuable too. Maybe I finally found a dealer I can return to. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wow Peter, thank you for the generous review! We appreciate that you chose to get your vehicle serviced with Todd Wenzel. We look forward to seeing you again!

Quality People

Your staff kept us informed of the services being performed and were conscious of our time and very friendly, our final invoice did not exceed the estimated cost for repairs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words Kenneth!

Feed back

Nick, sales consultant, was very helpful,infomative, friendly, and professional, a very good experience...must have I leased a truck. thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Mitchell!

quick oil change

A little fluke in communication occurred as I thought the service people were done with my oil change, but no one let me know it was OK to leave.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We sincerely appreciate the feedback. Please don't hesitate to reach out to us if we can be of further assistance.