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Palmetto 57 VW

(702 reviews)
Visit Palmetto 57 VW
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 11:00am–7:00pm 8:00am–3:00pm
New (855) 356-3595 (855) 356-3595
Used (855) 356-3598 (855) 356-3598
Service (855) 356-3596 (855) 356-3596

Reviews

(702 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palmetto 57 VW from DealerRater.

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The smoothest car purchase I ever made. Martin was very...

The smoothest car purchase I ever made. Martin was very courteous and made everything in his power to complete the transaction without hassle. With one single 30 min visit to the dealer, I had all the information necessary to make the decision. I wish all the car dealers were like him. Maria Fitzpatrick was excellent handling all the finance part of the deal. They will go the extra mile for you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Martin and Maria were able to assist and making your car purchase experience swift and easy. We appreciate that you chose us to make your car purcahse. We hope that we see you again on your next car purchase. Welcome to the Esserman family.

I would definitely recommend Martin Centeno. It was the...

I would definitely recommend Martin Centeno. It was the best car dealership experience I have had thus far. Not only was he professional, he was very knowledgeable and clearly dedicated to his craft. I was respected for the first time at a car dealership and his honest approach instilled in me trust; making the decision to get the car feel very secure. Both he and Carmen, who was excellent as well; professional and very kind, were expeditious and extremely efficient!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is our goal to provide all of our customers with the best possible service and certainly respect. We are glad that you were pleased with Martin and Carmen's customer service. Welcome to the Esserman family.

I RECENTLY PURCHASED A 2011 JETTA. AS WALKED INTO THE...

I RECENTLY PURCHASED A 2011 JETTA. AS WALKED INTO THE DEALER I WAS GREETED IN A WARM, SINCERE AND FRIENDLY MANNER BY GLENN AND MARTIN, MY SALES PERSON. THEY WERE GREAT FROM THE START!!!! THEY WERE PROFESSIONAL, PATIENT, AND EFFICIENT DURING THE PROCESS.MITRA AT THE FINANCE DEPT WAS ALSO WONDERFUL!!!IT WAS MY FIRST VW AND DEFINETELY NOT THE LAST. I SHALL RECOMMEND ESSERMAN TO THE PEOPLE I KNOW. THANK YOU GUYS, KEEP THE GOOD WORK!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Esserman VW family! We appreciate your choice to purchase your first VW from us. Remember that your referrals can get you $150 towards parts and service of your new VW.

This is the 24th vehicle my family has purchased from...

This is the 24th vehicle my family has purchased from Esserman Volkswagen, and it's always been a pleasure dealing with them. This vehicle in particular is the second car I've purchased through Martin, and he made it so easy. I'm a busy man who needs to get things done quickly, and effeciently, and Martin obliged. The car I purchased is a 2011 VW cc sport R-line this vehicle is highly sought after, and not easy to find, but martin made it happen in one day. I've got to hand it to the Esserman team no one is perfect, but they sure come very close. Thank You! Adam S.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you being such a loyal customer to Esserman VW and are excited that our team was able to provide you with a near perfect experience. We hope that you are enjoying your new CC. We'll see you for your next car purchase.

Nice and courtest staff. The GM was willing to work with...

Nice and courtest staff. The GM was willing to work with us, it took a few days but we leased the car at the price point we wanted and left with a slightly more equipped car then we orginally intended - not bad. Very good transaction. (Personal lease/purchase history = this is my fourth lease. 2nd VW lease.) Thanks, Alex V.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you giving us the opportunity to earn your business. We hope that you are enjoying your new vehicle. Welcome to the Esserman family.

We had visited seven dealerships before coming to...

We had visited seven dealerships before coming to Esserman Volkswagen in Miami Springs. By this time, we were tired of salesmen trying to sell us what they wanted to get rid off and not what we wanted. Martin Centeno listened to our request for a silver Jetta with a light interior and without a sunroof. He took us to see this very type of car right away. He told us that the exterior color was called white gold but that it looked like silver. This is the only car we saw, drove and bought at Esserman's. We were extremely pleased with the customer driven attitude of Mr. Centeno and this dealership. Later, during our first three month check-up, my cell phone broke and Mr. Centeno drove me to a cell phone repair shop while my car was being serviced. Mr. Centeno has made Esserman’s dealership stand out through his helpfulness and respect toward his customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy that you eventually visited our store. We are even happier that Martin's customer service has seperated us from the rest. We hope you're enjoying your new Jetta and thank you again for choosing to be a part of the Esserman VW family.

My wife were looking for a good deal on a family car. We...

My wife were looking for a good deal on a family car. We came a cross VW Esserman on-line and found their live chat assistant (Dyshan) extremely helpful. She quickly set up an appointment for the following night with Martin Centeno. Martin took the time and answered all of our questions and worked extremely hard to get us a deal that met our budget. He was really patient and guide through the entire process! That's great team over at Esserman VW, much thanks to Maria and Tony for being extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is so good to hear that your experience with us went well from your on-line interaction to your in store visit. We are so grateful for your business and hope that you're enjoying your new vehicle. Welcome to the Esserman VW family.

Mr. Centeno was very friendly, detailed and knowledgeable...

Mr. Centeno was very friendly, detailed and knowledgeable about the Jetta I was interested in. We spoke about price and then involved Mr. Peri-Cohen to make sure I was happy. Mr. Centeno went a step further by helping me locate better insurance. Both Mr. Centeno and Mr. Cohen were extremely professional. After all was agreed I finalized the deal with Maria Fitzpatrick who was wonderful and quick. The experience at Esserman was great and my new friends will be getting referrals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to that you chose to purchase your new Jetta from us. It's great to hear that Martin, Maria and Glenn were so helpful. Thank you for your business and welcome to the Esserman family.

I visit this dealership to get a information about new VW...

I visit this dealership to get a information about new VW CARS. The sales man worked with was so friendly so I did not have to go to the other store. Maybe that's why I did not get a good price but the service provided and if the future service expectation met I think it will be OK.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to know that Martin's customer service was able to win your business. We appreciate your business and would like to welcome you to the family.

Good service and customer support given right away. Easy...

Good service and customer support given right away. Easy and fast purchasing process. I would definitively recommend this dealer to a friend, and will visit once again when my next car purchase happen. Great cars, good quality, clean place, everybody friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business and we're glad to hear that your experience here was pleasant. We'll be here to help you when your ready to make your next pruchase as well. Welcome to the Esserman family.