Reviews
We felt very well with the treatment received by the...
We felt very well with the treatment received by the people of the dealer especially from Maria Fitzpatrick, Martin Centeno y Jesus Francos. The final price was exactly what we were looking and, we are really very happy with this. Thank you very much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad that you are happy with your purchase. We hope to see you again for your next vehicle purchase. Welcome to the Esserman VW family.
I brought my car in for 48,000 mile service. When I got...
I brought my car in for 48,000 mile service. When I got my vehicle back, my check engine light was on. I had to bring my vehicle back FOUR times (the light kept coming back on) to finally get the problem corrected. They did provide me with a loaner, but I had to call the service manager and the general manager to get it approved. Now I'm having a problem again. I love my VW but since I brought it to Esserman VW I've had nothing but problems with it. I would recommend avoiding this dealership's service department.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I had a Mazda CR9 suv. The lease was to expire and we had...
I had a Mazda CR9 suv. The lease was to expire and we had the clear idea that heavy vehicles are not the wisest way to spend the money nowdays, especially when montly payments, insurance rates and gas consumption are higher. So we were just passing by the dealer looking at the new models and we found this smaller TIGUAN. I like very much the standard features like the blue tooth for the cell phone completely wireless and the touch screen music player. It has the capability of using SDM cards and I has alredy put into a memory of 8MB like 60 of my favorite CD's. The driving is confortable and the car is making 17.5 miles per gallon which if not the best, a little better than I was doing before. The torque is good and the driving is pleasurable. The sales person is Antonio Cantu a nice person. We also dealt with Glenn and Maria. I will coming back in a few months for my second wolkswagen.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that you are enjoying your Tiguan. Antonio, Glenn, Maria & the rest of the Esserman family appreciate you taking the time to share how pleased you are with your new car as well as the service you received here. Welcome to the Esserman VW family!
Martin and Hector were very helpful while i was looking...
Martin and Hector were very helpful while i was looking for my new volkswagen. They walked me through everything step by step and made sure i was getting the best price i could for my vehicle. I left the dealership feeling very secure and happy with my purchase and intend on being a future volkswagen customer because of them. I would definitely refer friends and family to them for a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Martin was very helpful in getting the price I wanted to...
Martin was very helpful in getting the price I wanted to lease my new VW. His service was fast and friendly and had me out of the dealership in my new car in only a few hours. I'm very happy with my experience at Esserman and would recommend them to anyone looking for a VW.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great that Martin was able to assist you in getting the vehicle you wanted for the price you wanted. We appriciate you choosing us for vehicle purchase. Remember that recommending family & friends can get $150 towards parts and service of your new vehicle. Welcome to the Esserman family!
The sales person that was assigned to me was very nice.He...
The sales person that was assigned to me was very nice.He was straightforward,honest and very helpful.He answered all my questions in a way that i would understand. He actually convinced me into buying a volkswagen instead of buying a Toyota.I will definately buy another car from him .His name is Martin Centeno.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing to do business with us. We hope that you are enjoying you new VW. Martin and the rest of the Esserman VW family would like to welcome you to the family. We look forward to seeing you again in the future.
it was great working with martin and mitra they help ...
it was great working with martin and mitra they help me 100% i will go back fto them when is time to purchase another car ! and will recomend them to friends and family , i dont think another vw dealer have the same custumer service as esserman vw
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I whent to volkswagen nissan again because 3 years ago I...
I whent to volkswagen nissan again because 3 years ago I buy my first car there . Was a placent purchaces and nice to deal with great people who the number one priority is customer services..ones again I was in the dealer on sunday the 27 of march. I was recomemded by a coworked to see Martin Centeno..and I was glad to see him , he was very nice and helpful...he help me to found the car I wanted and give me a great deal as well...i definilly I will shop at that dealer againg.... Maryori Quinones
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was an owner of a 2002 Jeep Liberty and I knew it was a...
I was an owner of a 2002 Jeep Liberty and I knew it was a ticking time bomb. I had to find a new car but I had huge restrictions on monthly payments. I first walked into the dealership about 3 months ago. As soon as I stepped out of my car, I was greeted by a nice young women. She took my name and then introduced me to Antonio Cantu (Tony). The experience was already so much better then any other dealership I had gone too. I did not feel like vultures prey when entering the dealership. I began telling Tony that I was interested in the VW Jetta and I told him what I was willing to pay. We took a test drive and I fell in love with the car. Tony was extremely knowledgeable about the car and about all of my options. I wanted to know what I could get for my jeep if I traded it in for a lease or if it would be better for me to sell it on my own. I continued to work numbers with Tony for the next three months while I was trying to sell my car on my own. Once I sold my car, I was ready to lease a new Jetta. Tony, along with his managers at Esserman (Derric and Glen) worked with me until I was able to get down to a price that I could afford. I spend many hours at Volkswaggen and all the time was well spent! Every experience with them was great. They even brought in dinner for my boyfriend and I when we stayed there late. I have built up a great friendship with the people at Esserman and I am so happy with my purchase! Even after my purchase, Tony has been there for any questions or concerns I have had. Thank you Esserman and Thank you Tony Cantu!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so very happy to know that your entire experience here with us was great! Tony, Derric, Glenn and the rest of the Esserman VW family appreciates your business. We would like to welcome you to the family! Enjoy your new Jetta and we look forward to seeing you for your next car purchase.
Exceptional service was provided to me by the service...
Exceptional service was provided to me by the service manager Rolando Sanchez and his service staff. I took in my vehicle at closing time and was greeted with a smile and gave me detailed explanation on my vehicle concerns.I could't have asked for a better service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
