Reviews
Quick and easy with minimal waiting time.
Quick and easy with minimal waiting time. Price wasn?t bad either. I had a scheduled appointment and was seen on time. Waiting area was clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Iris, we really appreciate your feedback! We are glad to know that we provided such a wonderful experience. If there is anything else we can do for you, we will be happy to help!
My Advisor was Alondra Acosta.
My Advisor was Alondra Acosta. She did an awesome job going over my bill and explaining my concerns . She is truly an employee you can be proud of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Valerie, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!
My sales rep was Elijah, we came to him as we recently
My sales rep was Elijah, we came to him as we recently had another child and realized our current car wasn?t cutting it. Elijah understood our needs and even with troubled credit he was able to get us out the door in a certified Telluride. Will continue to come back to this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to leave Elijah such a kind review, David! We appreciate hearing about your experience and are so pleased to hear that we earned your trust during your time with us. Congratulations on your new KIA Telluride and thank you again for choosing Hendrick KIA of Concord!
Josh met me as I pulled in and was very friendly.
Josh met me as I pulled in and was very friendly. I came in to get a couple of recalls dealt with and I am quite pleased that everything was fixed in a timely fashion. I am also very happy that I can now use the Kia Connect app once again which was dealt with in this visit. Yeah!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Alan, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
All good, and Josh was especially helpful!
All good, and Josh was especially helpful! Car was ready much sooner than promised with all work done exactly as described. Review of the work performed was very detailed, including the video of the inspection/diagnostic review.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Kia of Concord! Thank you, and have a fantastic day!
Sam and Mike were amazing !
Sam and Mike were amazing ! Extraordinary quality customer care and repair services ! I am thoroughly impressed with how they handled my car . Top tier care service . Thanks guys for all your help !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Eric, we love reading reviews like this! Sam and Mike do a fantastic job and we are lucky to have thm on the team. We do hope we can be of assistance in the future. Take care!
Satisfactory service is in view here.
Satisfactory service is in view here. Samantha has exhibited exemplary service for my vehicle from the day I purchased it. There is no other customer servant I would prefer
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello James McGill, thank you; we appreciate your feedback and kind words about Samantha. We appreciate the opportunity to serve you!
Samatha was very nice.
Samatha was very nice. Kept me informed about my car. Waiting area was very nice. Have no complaints. Everything was very clean especially loved that
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We appreciate the opportunity to serve you. Please let us know if you need anything at all! We hope you have a great day!
When I arrived for a routine service, I was greeted like
When I arrived for a routine service, I was greeted like there was nothing routine about it. There is a gentleman named Bryan Reece waiting to greet me. It was more a meeting of friends than a person who sees you as a number. Trust me, my next appointment will either be at Hendrick or with God. I'm pulling for Hendrick.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Josh Spruill listens to what the customer has to say and
Josh Spruill listens to what the customer has to say and fixes the issues with my car. Very professional and get you out that door in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Kia of Concord! Thank you, and have a fantastic day!