Reviews
Chris was a pleasure to work with.
Chris was a pleasure to work with. He helped us out when we really needed a vehicle. He also hooked us up with a good rate on insurance. Really good guy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cordero Powell! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
It was great !
It was great ! Chris was a blessing to me and my family . Thank you so much for all your help . I so happy right now !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nashea Garnett! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
I had an exceptional experience with John B.
I had an exceptional experience with John B. at Hendricks Kia Concord. We walked in looking for a car and he helped us find the exact one we were looking for. We purchased a new car that night and are in love with it. We love all the features that we have in this new vehicle. John B. was nice, listened and found us what we wanted and we couldn?t be happier. The process was a breeze and we will definitely recommend your location and team to my friends. Also, we?ll be back when it?s time for my husband?s car. Thank you all so much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
De?quan Williams, we are so pleased you enjoyed your visit to Hendrick Kia of Concord! Thanks again for the recommendation, and have an amazing day!
Hendricks of Concord Kia make oil changes easy and quick.
Hendricks of Concord Kia make oil changes easy and quick. Great customer service, great attention to detail. Couldn?t ask for better service for my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dorothy H, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Very unprofessional how I was treated.
Very unprofessional how I was treated. It was an online purchase I was trying to accomplish. Several hours of emails and texts were invested. I asked to hold the vehicle with a deposit. Was told all I needed was a copy of my drivers license. Which I immediately sent. Hours later I was told they sold it to someone else. I had already started the process to transfer funds… more waisted time
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
James, we always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact our General Manager, Patrice at 704-456-3200. Thank you for your time and we look forward to hearing from you soon.
Nolan was very pleasant and answered all My questions.
Nolan was very pleasant and answered all My questions. Patient and he even explained My warrantee details that were in My contract when I purchased the vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jacqueline Gaither, thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick KIA of Concord!
Great experience for a first timer , smooth and easy all
Great experience for a first timer , smooth and easy all thanks to Zay Parris. No problems at all . All a smooth ride also Mike G helped must say that . All kool people
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael Watts, thanks for your praise and kind comments about Zay and our team. And CONGRATULATIONS on your new vehicle! Thank you again for the great review!
I have been coming to this dealership for many years and
I have been coming to this dealership for many years and Bryan Reece is the best super friendly, respectful and just the BESTEST!!!! The team is helpful as well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
April Charles, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Chris Heartley was very helpful and made the process
Chris Heartley was very helpful and made the process super simple, minimal, and NOT stressful. He was very responsive when answering questions via text or on the phone. Will purchase from here again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Melanie, congratulations on your new vehicle, and thanks so much for your wonderful 5-star review for Chris and our team here at Hendrick KIA of Concord! We are thrilled to hear of your excellent car buying experience! We hope you enjoy your new vehicle and look forward to seeing you here again.
I had a 1:15 appointment for an oil change and tire
I had a 1:15 appointment for an oil change and tire rotation. Showed up on time and waited 2 hours for completion of an oil change/ tire rotation. The last time I had this done there, they left 2 fasteners off of the access panel under the car and a valve stem cap off one of the tires. My husband caught it when I got home and I had to drive back a few days later to get it taken care of. We?re starting to regret buying the oil change service package when we purchased the vehicle.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Monroe Mike, thank you for taking the time to review our dealership. We regret that the experience you had was not a positive one. Our Service Manager, Mike, would like the opportunity to personally discuss your concerns with you. At your earliest convenience, please contact him at 704-456-3200.