Reviews
Service Departmenrt review
The personnel at the Brilliance Subaru service department seem to go out of their way to make you feel welcome and comfortable. Always friendly and cheerful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve, Thanks for taking the time to post your review. I am happy that we are meeting your expectations, see you for your next service visit. Jim DaLuga General Manager Brilliance Subaru
I love this place
Great experience, smooth and quick. Kevin was great to work with and April was very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rocky, thanks for the great review, I am happy to hear that we are meeting your expectations. Jim DaLuga General Manager Brilliance Subaru
Ed Troike was awesome
Ed Troike was awesome! He made the car buying experience very stress free and easy. He has taken the time to explain everything to me and I am very lucky to have worked with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for posting your comments about Ed Troike, I hope you enjoy your new Subaru Jim DaLuga General Manager Brilliance Subaru
Great buying experience!
Great experience! Richard covered everything and Jason was a pleasure to deal with all the paperwork
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cindee, Thanks for taking the time to write a review! Enjoy your vehicle. Jim DaLuga General Manager Brilliance Subaru
new car purchase
outstanding experience buying a car from this dealership. This is our second Subaru and both buying experiences have been by far the best we've had. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ted, thank you for purchase number two from Brilliance Subaru. I am happy to hear that we have met your expectations and look forward to working with you on Subaru #3! Jim DaLuga General Manager Brilliance Subaru
30K Check-Up
The service reps know their stuff. They said my routine maintenance would be about an hour to an hour and a half...they were done in just under an hour and I went in on a Saturday morning around 9:30. Really great staff. I love my Subie and I love dealing with people that know what their talking about.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Matthew, thanks for sharing your experience, we have recently added additional technicians and expanded our Saturday service hours. See you for your next service visit. Jim DaLuga General Manager Brilliance Subaru
Brilliance Subaru service
Rich the Service manager went above and beyond the call of duty. Tracked down and stopped an annoying squeak on a replaced windshield. Supplied complimentary loaner. Car was washed twice to remove wax marks. Installed customer supplied wiper blades.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
J., thank you very much for your comments and taking the time to write a review, see you for your next service visit. Jim DaLuga General Manager
Great experience
Great customer services. Salesmen very friendly and knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ula, I am glad you had a great experience at Brilliance Subaru. Thank you for sharing your comments. Jim DaLuga General Manager
New Subaru
Jim DaLuga was great to work with We had an issue but was quickly resolved . Thats all you can ask for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change
Everything went as planned. On time and on price. I may look to buy a new Outback soon so I will certainly give this dealer a try.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase