Reviews
Professional and Courteous
I appreciated the no nonsense sale price obtained from Preston. Quick, no back and forth. A fair price right away. I appreciated that. Ed was great to work with....he spent a lot of time with me late at night to go over the delivery of my new car. Despite being late, he did not rush through it and truly wanted to be sure I was given a thorough introduction to my new Forester.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Matt, thank you for taking the time to write a review. I am glad to hear that both Preston and Ed met your expectations. Enjoy your new Subaru! Jim DaLuga General Manager Brilliance Subaru
Kay with the Lady in RED
Love my lady in red! Need mud flaps then shell be set.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kay, thanks for posting the review, take great car of "The Lady in Red"! Jim DaLuga General Manager Brilliance Subaru
Simple need. Updating Sirius radio.
The service was complete and completed in short time with no hitches. An explanation of the installation, service and reminders were explained. Waiting time was minimal,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill, thanks for taking the time to write a review, see you for your next service appointment. Jim DaLuga General Manager Brilliance Subaru
Warranty Issues
Derek and Fred are exceptional. Derek troubleshoots over the phone. Fixed one issue. Fred ~ was able to determine the issue after we rode together in the car. Both are patient and well informed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write a review. I am glad that we got your car fixed and that both Derek and Fred met your expectations. See you for your next service appointment. Jim DaLuga General Manager Brilliance Subaru
Great Experience
Ed was wonderful to work with. He listened to our needs and took the time to research the best fit of vehicle for us. The service with Jason was also a good experience. Thank you for your time and talent!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for taking the time to write a review. I am happy to hear that you were pleased with the service received from both Ed and Jason. I look forward to seeing you back in the dealership for service. Jim DaLuga General Manager Brilliance Subaru
Scheduled Maintenance
After buying our new Subaru Legacy here about 6 months ago, our experience with Brilliance Subaru continues to be positive for our first Scheduled Maintenance. On-Line scheduling was fast and easy, they were ready for us "on time" and the work was completed in a timely manner. In addition to the expected maintenance, they were able to do one "re-call" type update. Another one could not be completed due to lack of factory required part. They continue to earn my business!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Craig, thanks for taking the time to write a review. I am glad to hear that we are meeting your expectations. Our service team will be in contact when the remedy for the existing recall is ready and we can set an appointment to take care of that. Thanks again. Jim DaLuga General Manager Brilliance Subaru
car owner
Distance, a little longer but the extra time is well worth it D.Lambert
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to write a review, it sounds like you are driving a pretty good ways to get to our dealership and I appreciate your business. Jim DaLuga General Manager Brilliance Subaru
Trustworthy
Brilliance has done routine service on my Forester for a few years; I TRUST and rely on them for quality service. Faced with a costly service repair, they consulted with me on effort, time and expense. I appreciate the straightforward communication prior to work, status during, and summary at completion. The customer service at Brilliance is exceptional!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
StanandSam, Thank you for taking the time to write a review. I am glad to hear that you are satisfied with the efforts of our service department and I truly appreciate your business. Jim DaLuga General Manager Brilliance Subaru
Love My Subaru
Overall experience with Brilliance -- excellent. However, I wish they would correct the spelling of my name: Donna J. Danielson Directed to developers. I love my Subaru. I traded my Cadillac in for the 2018 Outback. What I miss in my Cadillac that I don't have in my Subaru is the visor can not extend towards the mirror. Up and down is good but to the side does not move. Also, I miss the second visor behind the main visor. This is information mainly directed to developers.I'll keep thinking of ways to improve the vehicle. Thank you, Donna Danielson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Donna, thank you for taking the time to post a review. I am glad to hear that your are happy with the service at Brilliance Subaru. I have double checked the spelling of your name in our service computer and with Subaru of America and it appears to be correct in both systems. If not, please stop by to see me the next time you are in and we can make the necessary corrections. Jim DaLuga General Manager Brilliance Subaru
Great Service
Brilliance Subaru is my "neighborhood" Subaru dealer. They know my vehicle well, and their service is always fast and efficient; I can always expect the services performed to be done correctly, and the whole experience is enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thank you very much for taking the time to post a review. I am glad to hear that you are happy with our service department and I appreciate your business. Jim DaLuga General Manager Brilliance Subaru