Reviews
Repair Service
Felt the service was fine. I was told that this Jerking of the car at start up was the transmission, and they tested the car and said it was in the "acceptable range"
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Subaru Legacy great experience
Very happy with over all experience. Great sales guy, very knowledgable. Subaru rides well, hugs the road. Great features heated seats. Very happy with the deal,
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil change/Rotation
Seamless. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My Outback buying experience
Thanks to Kevin Brown at Brilliance for helping me find this car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
1st oil change in my new Crosstrek
I had purchased my Subaru at another dealer. This dealer stated that I need to get my first oil change much earlier than Brilliance. When I called to bring it at that time. Brilliance was very honest and told me to wait until 5, 000 miles. The person, which I spoked with, took to the time to make sure he was correct and that I could wait until 5,000 miles. On the day I came in, the process was easy. The person can outside where I was sitting to find me to let me know my car was ready. Everyone that I talked with was very friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
George was a lot of help. The wait was longer than expected for signing papers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Legacy Purchase
I had an excellent experience at Brilliance Subaru. George Heller was knowledgeable on the various Subaru models and followed up with me several times. I had a few minor issues and George worked with the service department to quickly satisfy all these and make me feel appreciated as a Subaru owner. Thanks for your professionalism George!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Positive Service Experience
I purchased a new Legacy from Brilliance Subaru. After looking over the vehicle, there were a few minor issues that needed to be resolved. I worked with Adam Mennella in the service department and he was very helpful. Adam looked over the car with me and kept me informed whent he parts would arrive. I scheduled a service appointment and Adam made the visit quick and efficient. Thanka for your professionalism Adam!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Legacy Purchase
I had an excellent experience at Brilliance Subaru. George Heller was knowledgeable on the various Subaru models and followed up with me several times. I had a few minor issues and George worked with the service department to quickly satisfy all these and make me feel appreciated as a Subaru owner. Thanks for your professionalism George!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Purchase of Forester
We appreciated the customer service, the personal attention, and thorough knowledge of every employee we encountered at Brilliance, especially Ed Troike, our Sales and Leasing Associate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
