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Jenkins Kia of Ocala

(2,876 reviews)
Visit Jenkins Kia of Ocala
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (352) 581-6964 (352) 581-6964
Used (352) 581-6958 (352) 581-6958
Service (352) 581-6967 (352) 581-6967

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Ocala from DealerRater.

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Never knew that I was going to buy another Sorento

Went in for an oil change and came home with a new Sorento never saw this coming my way but I was approached by Jamie and he worked out a deal that would fit my buget. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Casey, Congratulations on your purchase!

Amazing deal &amazing service

Amazing staff , great deal, very informative. The staff really makes you feel like family. Great customer service experience. I love my new car (snowflake). Happy customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase T! We are delighted to know our team provided you with an excellent purchasing experience! Welcome to the family!

Excellent service!

As always Jerrell was an excellent representative of KIA. Service quick, Always a pleasure to inter act with your service department. When I decide to buy another car it will be with KIA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We look forward to assisting you with any future vehicle needs!

Jolly Jarrell!!

Jarell from the time we walked in to the time we left with him opening my door to depart was jolly, friendly, down to earth and honest. Thanks KIA for all of the warm & fuzzy you bring every time!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased to serve you as a part of our family!

Great job Jenkins

I went in for a flat tire and oil change and was taken care of but thanks to Jamie Fielding and Guy Rodas got a new car thanks for having a great team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase and thank you for allowing us to serve you!

Treated like person not commission points

Vehicle was 200 miles round trim from me. From first call to final sale was very nice. No sales pressure at all. Sales rep to final paper work was very nice and accommodating. They would be my first choice on the purchase of another vehicle in the future. Feel free to contact DJ Britton in sales for your adventure in vehicle buying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to know our team provided you with an excellent experience! We look forward to serving you!

Big Tom

Callie knows how to treat a customer makes you feel good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Getting Oil Changed/ Warranty Work/Repairs

As Usual, Awesome Customer Service and Service at Jenkins KIA !!! We Love that place. Why would You buy a car anywhere else ??? They Cap out in all area's. Bravo Jenkins !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mysterious noise- problem solved!

Mike did a great job listening to my concerns and asking the right questions to properly diagnose the problem. It's a challenge to communicate in layman terms and then have to switch "gears" to explain it all to the technicians. He never made me feel incompetent or silly for hearing a noise that he couldn't hear himself, but the technicians did find the problem and fixed it same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service cost

The service was good and Mike took the time to make sure I understood everything and was satisfied with all. For what I had done oil change and filter the price seemed reasonable. My Battery was checked and the results showed it needed replacing, decided to wait. When I returned home sure enough the battery failed when I was shopping at Walmart. They checked the Battery and it showed the same result as at the Kia service Jenkins Kia wanted $300 + for a Battery, Walmart wanted $175 with a 5 year complete replacement at no charge if it went bad in that time frame, purchased Battery at Walmart. I do believe the Battery cost at Jenkins Kia is out of line.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Francis, Thank you for taking the time to review your experience. We are sorry to hear we were unable to earn your business but glad to know Mike and our certified technicians gave you all the proper information.