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Jenkins Kia of Ocala

(2,876 reviews)
Visit Jenkins Kia of Ocala
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (352) 581-6964 (352) 581-6964
Used (352) 581-6958 (352) 581-6958
Service (352) 581-6967 (352) 581-6967

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Ocala from DealerRater.

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They are Spectacular. This is my 3rd Kia!!!

I have purchased 3 Kia Souls from this dealership. I am a 75 year old single woman and they have been very professional, kind, considerate, and have explained all the information in detail. The sales consultant Jamie Fielding has sold me the last two of my three Kia's. Whenever I am in the dealership he is friendly, as are all the employees. If you want a good dealership with kind and friendly people to help you in everyway, but from Jenkins Kia of Ocala.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your kind words! We look forward to continuing to serve you with any future vehicle needs!

Nice Kia experience

Every single person we dealt with were very friendly, knowledgeable and helpful. Our sales person Oscar Martinez did an excellent job explains all the cars features. He was very nice and we really enjoyed doing business with him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate your positive feedback!

Service job and staff wonderful! Sales not so great.

Service dept is top notch. Our sales experience after we signed not so great. I’ll not buy another car from this Kia dealership but I’ll let the service team take care of my car. Service was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you entrusting us with all of your vehicle needs! We would like the opportunity address any concerns you may have .

Wonderful experience!!!When I

When I come to KIA for any reason, I am always treated the highest courtesy a person can receive. I am treated this way, from the parts department to the service department and even still with my salesman. Yesterday the same courtesy was given to me by Mr. Christ. I had a lot of fun checking in and checking out, He made me laugh. The service visit was a lot shorter than the window they gave and that was great. Not to mention that I was late for my scheduled appointment. Like I m mentioned earlier having Mr. Chris as my service person was AWESOME he is a great asset to KIA!!!! If anyone says different about Mr. Chris , they must be having a bad day or they are a sourpuss all the time. Thank you KIA

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share these kind words about our staff. We are pleased to know Chris provided you with an excellent service experience!

Great honest person

He is the most honest sales person we have ever dealt with. Working with him was great. Deal only with his group. Wonderful honest men

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for entrusting us with your business! We look forward to serving you!

Informative

I have now purchased 3 vehicles from Jenkins Kia in Ocala. This last interaction was the most informative and helpful. I feel as if I was treated with respect, consideration and kindness when faced with what I perceived to be a difficult decision. With Jamie's help and support along with Guy's ability to get me into something I could afford, I left with a good taste in my mouth as well as a treasure trove of information. I thank all of you from the bottom of my heart. John made the financial paperwork understandable. I feel good----not confused. What a blessing. Tyler thank you for your help with the delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate your continued business and the opportunity to serve you as a part of our family! Congratulations on your purchase!

Great customer service

Mike was very helpful. He showed great customer service. He showed he was very concerned with me and my family driving in the condition my van is in. I appreciate it and went and took care of it ASAP. I will take his advice and start doing what he suggested one by one as soon as I can.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to serve you as a part of our family! We look forward to assisting you with any future vehicle needs.

Outstanding

Service writer was simply AMAZING. Jarrell Powell was the BEST service writer that I ever worked with. He was professional, polite, respectful, thoughtful, and a good listener. I am a Senior Citizen and have worked with many and mean many Service Writers. Jarrell made a lasting and positive memory of my Visit to Jenkins Kia. I was so impressed that I called the Service Manager to inform him what I experienced. Jarrell Powell is a VALUABLE ASSET to the Service Department and the Jenkins Kia Dealership. I was so pleased that I will request Jarrell as my Service Writer for all Future Visits. Thank You Jarrell Powell for a "Job well done".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ed, We greatly appreciate your kind words and are truly fortunate to have Jarrell as a part of our team. We look forward to serving you for many years to come!

Very helpful, and courteous

Callie was very helpful, always keeping us in the loop. She always let us know what was happening and was very attentive to our questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very fortunate to have her as a part of our team! We look forward to assisting you with any future vehicle needs!

Repeat customer

My experience was great and they had me in and out in about an hour and half which was really great since i had other things to do. I have never bought a car so guick in and out. Amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ms. Crowe, Thank you for the positive feedback! Congratulations on your purchase!