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Jenkins Kia of Ocala

(2,876 reviews)
Visit Jenkins Kia of Ocala
Sales hours: 8:30am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (352) 581-6964 (352) 581-6964
Used (352) 581-6958 (352) 581-6958
Service (352) 581-6967 (352) 581-6967

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Ocala from DealerRater.

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Service

Great service as usual. Chris takes good care of you. Keeps you informed of what’s going on at all times. Let’s you know about your recommended maintenance services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mary, We are delighted to be able tos serve and are happy to know Chris always provides you with excellent service!

Excellent customer service

Great friendly dealership. Informative, courteous. Pleasant. No pressure to buy any services they offered. Gave me a ride back to work and picked me up when my car was ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Marsha, Thank you for your continued business!

Very quick service.

Everyone was very friendly. Great waiting area. Hot coffee and fresh donuts. Everything was clean and bright. Good WIFI and charging stations also a convenience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ray, We appreciate your feedback about our facility!

Everyone I worked with was wonderful!

Jaevon Johnson was super helpful. I have bought quite a few vehicles, and never had such a great experience. In the finance department John Szylin was quick and to the point. I plan on working with this dealership in the future, and would recommend it to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Samantha, Congratulations on your purchase and thank you for allowing us to serve you! We greatly appreciate your feedback and are pleased to know our team provided you with an excellent experience!

Service/Maintenance

As always everyone is courteous and customer satisfaction oriented. All areas very clean and a great array of coffee, water, drinks and snacks. They explain the services that were performed on your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We understand that we are only as good as our clientele! We value your feedback and look forward to serving you!

KIA Soul

We like Jenkins KIA in Ocala, FL Everyone from Callie in the Service Department to Oscar in Sales were very friendly and helpful! We will be visiting Jenkins KIA for all of our Service and Maintence needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Courteous, professional and attentive

I came in for my first oil change on my Kia Soul I only have 3150 miles I was approached by a sales person, Jamie Fielding and his manager Guy Rodas the number guy. They immediately explained that they could give me a 2019 to replace my 2018, 6 months old Kia I thought there were crazy. Good salespeople, they sold me and my wife a brand new Kia 2019 for almost the same payment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Andre, Congratulations on your purchase! We look forward to serving you and your family for many years to come!

Was very satisfied and the service manager was excellent I t

Took care of all my needs. Very concerned and knowledgable of what I asked. Service area was very clean and well supplied with both snacks and drinks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We truly appreciate you taking the time to review your experience!

Customer service

As usual arrived on time for my service, Callie went through the process checking for recalls, made me aware of some free stuff I was entitled to, kept me informed through out the whole process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Mike, We appreciate you coming to us with any of your vehicle needs!

Salesman review

Jamie fielding was polite, courteous and displayed knowledge of the vehicle, he deserves a good review, if I were to recommend friends to Jenkins Kia... he would be on my list of salesmen to talk to !!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share this positive feedback about our facility! We are pleased to know Jamie provided you with an excellent experience!