Jenkins Kia of Ocala

They are customer friendly and know what they are doing. The paper work was explained and done in a very professional way. Good job and makes you feel welcome.

staff all friendly and listened to me. did not hear about oil leakage. forgot to ask when I left, although I had asked to check it out when I arrived

can't say enough about how great the service department helped my wife and i I would be sure to recommend your dealership to friends thank you

Our Car buying was a pleasant and efficient experience. The staff was knowledgeable and friendly. We will recommend Jenkins KIA to our friends. Thank you.

Very professional and friendly. Knowledgeable about vehicles Both salesman were very personable and conveniently picked me up and drove me to necessary agencies to get my paperwork necessary to make the purchase

Stopped by Jenkins Kia just to do some window shopping and not to buy at this time. After talking with Jamie Fielding he showed me my options and the advantages of buying a new car I decided a 2019 Kia Soul. It was the best car buying experience I ever had. There was no pressure and it was like dealing with friends.

This is my second vehicle purchase from Jenkins. Oscar, my salesman, and John, the finance guy, are more like friends than salespeople. They make the process easy and almost fun I love my KIA and I enjoy working with the people at Jenkins.

Every. One is so friendly and nice. Service is great and the wait is not long.Very happy with their service.would recommend them to my friends.

Part-I — Total Satisfaction: I pulled into the service bay for my appt. NO waiting. Not even 20 seconds. Chuck Varner approached me immediately upon arrival to clarify the purpose of the visit. Jarrell Powell, service advisor, could not have been more helpful. He knew of my appt and the purpose of the visit, but was more than accommodating as I added another item or two. He confirmed the plan, explained the process, gave an accurate time estimate, asked if I would need a loaner vehicle. . . courteous/friendly (but not in a fake way or reciting lines from training class), competent/knowledgeable, explained the difference between "recall work" and "warranty work". . .all good. Previously, even though I got full synthetic oil, the sticker on the windshield says next oil change due in 3000 miles, rather than 7000 or whatever it's supposed to be. I asked about that last time and was told "that's just how the computer spits it out. We'll cross it out if you like." This time, I asked about it and it was done right the first time. A pleasant, spacious, comfortable "waiting area" was available, with a batch of FRESH doughnuts available behind plexiglass. You guys are on to something. Special Commendation: I had a lot done—actually on 2 of our Kia vehicles that day. I quite a bit of business with the dealership. But one item struck me as unduly expensive (rear window wiper arm parts + labor). I asked my advisor if it might be the kind of thing I could do myself with a part from a local auto-parts store. To my surprise, rather than giving the standard party line that "the company" might insist upon, he told me the TRUTH—that it would probably be very simple. . .sort of like the Santa guy on Miracle on 34th St. explaining to the customer that the competition down the block has the same item for less. While the business lost one tiny little sale, he gained the TOTAL loyalty and appreciation of THIS customer forever, by giving me an answer that revealed his true concern for me, the customer. The whole experience kicked xxx. Totally different from the way things went only months ago at the old location. Part-II — Opportunities for Improvement: I started this on the Kia Website. Took advantage of the opportunity for a "live chat." A window appeared that explained that I was chatting with "Debra Jones," complete with a photo of the alleged chat assistant. There was nothing "live" about it. The delay between chat-lines was so long I felt abandoned/ignored. The responses were canned ("I have to call the service dept to see if they have the parts" (before we had even discussed the nature of the service work!). The outcome was screwed up (I first received a call from the sales dept, not service; was told my appt would be with Callie Zimmerman (which it wasn't). It was inept. What's worse is the lie that I was chatting with any attractive caucasian named Debra Jones. You might as well say it was John Doe. It seemed flagrantly dishonest and causes me to question my trust in Kia. I also grow weary of the technique in which I'm told I'm being given an unsolicited discount. It happens almost every time, so I can tell it is a policy / strategy. "Earlier, I quoted you $69.95 for this, but we're giving it to you for $59 instead." It might be something the workers do to earn more stars, or it might come down from corporate headquarters, but it is quite disingenuous, and seems to represent gratuitous solicitation of a high star ranking. I had a GREAT experience with the local folks, but do have concerns about corporate Kia. That is a complete reversal of how I felt when I bought my Niro less than a year ago.

My experience was excellent 4-5 rating, as ever time that I've had my vehicle in for service. While checking my vehicle over after I got home, I found the overall service to be more of a 2-3 rating. I called and talked to Mr Gansky about my concerns, and was satisfied with the results of our conversation. I don't know if I will be bringing my vehicle back for service though.