Reviews
Service Dept.
Excellent service by everyone. Very pleased with the service we received during our visit. Will continue to have our 2108 Kia Optima serviced there as long as we own it. Thank you Jenkins Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to serving you for many years to come!
Fast service
Arrived early for appointment and was taken car of immediately and the repair took less time then was expected and the staff was friendly. thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for entrusting us with the maintenance of your vehicle!
Great service
Jamie fielding was very pleasant and my experience well worth shopping at Kia of ocala thank you again came in today for an oil change and walking out with a new car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on your new purchase!
I love Callie
Callie does such a great job and I cant wait to see her move up in the company. She has great customer service also a great personality. Lance is awesome too :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. Callie is a valuable part of our team and look forward to growing with her!
Review
Very fast and good service. Kept me informed for the entire service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
excellent service visit this time.
Service was done quickly and finished ahead of time quoted. Everyone was friendly and helpful. Waiting area was bright, clean and comfortable. More than one associate asked if I needed anything.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
LaVonne, We truly appreciate you taking the time to review your experience! We look forward to assisting you with any future vehicle needs!
Oil change, tire rotate, 35,000 mile check-up
Outstanding service team! Professional, friendly, honest and efficient! I have had nothing but excellent service from Jenkins KIA service team, since I purchased my KIA in Oct, 2015. My shuttle man was Eric, and he was so respectful, polite and pleasant! When you use Jenkins KIA service department, every employee is efficient and friendly. GREAT team work! Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lonnie, Thank you for entrusting us with all of your vehicle needs! We are only as good as our guests!
Experience at Jenkins Kia was excellent
Salesperson was Joe Slater. He was very helpful, very friendly, and down to earth. The experience with Joe was excellent. Pete and Edwin were also very professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for allowing us to earn your business! We are happy to know our team provided you with an excellent purchasing experience!
Oil change, tire balance
Great dealership, great service team, always friendly. Purchased my KIA Soul here and I have had all oil changes/service done at KIA Ocala. My Grandson likes the kids play area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Deborah, Thank you for entrusting us with all of your vehicle needs!
Elder abuse
Sold my aunt with dementia a Forte even though they questioned her sound mind but told her she was rich so she could afford it
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for any concerns you may have regarding your mother’s purchase. We can assure you that we keep our customer best interest in mind when purchasing a vehicle and would not sell a vehicle to somebody who was not capable. We would be happy to address any further concerns you may have. Please contact me if I may be of any further assistance. Thank you kindly, Anjolee Blount Customer Relations Manager
I do understand this must be a troubling time for your family. However, we are in no position to stop someone from purchasing a vehicle if they seem fit. We do apologize for what your family is going through and would be happy to help in any way we can. Please feel free to contact us for any further assistance.
Your employees agreed that she seemed off but then they decided she was fine and sold her vehicle. She didn’t even know how to get key out of car when she got home so now car will not start. I spoke to Tim Juan and Ryan at the dealership. My aunt said they told her she was rich and she should buy car and added a bunch of warranties. She was hospitalized a couple days after the car purchase with dementia and didn’t know who she was. This is a very bad situation. Juan said she seemed eccentric and had very bad hygiene but he felt she was ok to make such a decision. Is Juan a doctor???? I have contacted Kia finance and Kia corporate and council on aging in Marion County. Ryan wanted me to come in to watch tapes to see her behavior but I was only in Ocala a few days and we had a lot to do cleaning her house and getting her settled in nursing home. This is a very upsetting situation for our family.