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Jenkins Kia of Ocala

(2,876 reviews)
Visit Jenkins Kia of Ocala
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (352) 581-6964 (352) 581-6964
Used (352) 581-6958 (352) 581-6958
Service (352) 581-6967 (352) 581-6967

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Ocala from DealerRater.

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Great service.

Everyone is so friendly and helpful. The waiting area is always clean and the snacks are great. They keep you informed on things that are coming up for service but are not pushy about it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Robin, We truly appreciate the positive feedback! We look forward to serving you for many years to come!

New car purchase

Joe Slater was so nice to work with on the purchase of my Kia Soul.. No pressure, and he knows the car well, very helpful with instructing us with many great features of our Soul Kia. HIGHLY RECOMMEND....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Debbie, Congratulations on your purchase! We are happy to know Joe provided you with an excellent experience!

Went in for service, came out with a great deal on a 2019!

I met Jamie in the lobby and it didn't take us long to get to chatting. He introduced me to Guy, who worked a miracle and got me an interest rate of less than half of what I had been paying previously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! We are delighted to know our team provided you with excellent service!

Excellent Service

The team of sales staff; from Manager Edwin Ramirez to John Roberts worked well with me. They helped me find the vehicle that my wife and I wanted and answered all of my follow-up questions. As a matter of fact, John Roberts called this morning and asked how our new car was doing and if we had more questions. The finance office was very fast and accurate. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to serve you! We look forward to assisting you with any future vehicle needs!

Excellent Sales Service

Listened to us with no pressure. Helped us put together the deal we needed. Stayed late to finish our sale and even delivered our car home for us which was about 40 miles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We are pleased to know our team went above and beyond to provide you with an excellent experience!

Review of experience

I felt they were being very professional. They were very welcoming and informative immediately. They were knowledgeable in what needed to be done to my vehicle. Everything was done in a timely manner. I was even offered accommodation while waiting. Would definitely recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to serve you! We look forward to assisting you with any future vehicle needs!

Repeat Customers

My wife and I recently purchased/leased our fourth Kia because the product has been dependable, driver/passenger friendly, and competitively priced. Over the years we have dealt with Kia's professional salespeople and support staff and watched their dealership expand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us the opportunity to earn your business and grow with us! We are happy to know our team always provides you with an excellent experience!

My experience

My Kia Soul was in need of an oil change and tire rotation. I went in expecting to wait for a long time due to not having an appointment; however the service was completed in a reasonable time period. I was happy to be able to watch through the window as the guys serviced my truck. I was also excited to see a familiar face Chris Hanson, who used to be at the Cadillac dealer 15 years ago. He even remembered me and i new that my car was in good hands.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so delighted to know you enjoyed your visit with us! We are happy to have Chris as a part of our team and look forward to serving you!

Excellent service

The service was excellent. They employees bring the extra mile. They always work to make the customer happy with the selection of the vehicle and services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Aileen, We are happy to be serving you and are delighted to know our team provided you with excellent service!

Good Experience

I was in the market for a new car. My first new car since I been driving for over 30 years!!! The right choice was very important to me. I did a lot of research and I decided to go with Kia;my first foreign car too. The dealer is very important to me because I have had my share of unscrupulous dealers. I was wary but decided on Jenkins Kia because of their reputation and the close proximity to my home. I worked with Jamie Fielding who was knowledgeable answering all my questions regarding a vehicle purchase. He followed up on anything I asked about. I had a certain criteria of what I wanted. Back up camera,Apple car play, auto lights, electric windows, mirrors and so forth. I chose the Kia Soul Base model because it had the features that I wanted. I wanted the Wild Orange and if not the Red color with the Black roof. I was told those colors weren't available to me because they were on the more upscale model. Unless I wanted to purchase those models. At first I was upset because I was not aware of this in the beginning and I wasn't crazy about the color choices available to me. When they seen I was a little upset about this they showed concern by explaining to me this was the way the manufacturer made the car colors. Come on Kia!! Let's have more color choices of the base model!!! I chose Titanium Gray because out of the choices available to me I felt this was the nicest color. Their business manager Peter Palys was also very good at explaining what the charges were and accepting the down payment. The dealership appears to care about customer satisfaction. Which is a comfort to me because to me once you leave a dealership with a car your car buying doesn't end.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for entrusting us with the purchase of your vehicle! We appreciate you taking the time to review your experience and letting us know how our team is doing. Congratulations on your Kia Soul and welcome to the family! We look forward to serving you!