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Jenkins Kia of Ocala

(2,876 reviews)
Visit Jenkins Kia of Ocala
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:30am–7:00pm
Tuesday 8:30am–9:00pm 7:30am–7:00pm
Wednesday 8:30am–9:00pm 7:30am–7:00pm
Thursday 8:30am–9:00pm 7:30am–7:00pm
Friday 8:30am–9:00pm 7:30am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2024 consumer dealer award
View 7 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (352) 581-6964 (352) 581-6964
Used (352) 581-6958 (352) 581-6958
Service (352) 581-6967 (352) 581-6967

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jenkins Kia of Ocala from DealerRater.

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Great people

Most were very informative and helpful in getting into my 2019 Oscar and the manager were great. Appriciate the hard work and negotiation to get me what i wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Brittany, Thank you for allowing us to serve you! We are pleased to know Oscar did an excellent job in assisting you. Congratulations and welcome to the family!

Service Dept.

Service was very good.All the people working at the dealership were very helpful I would like to keep our relationship with Jenkins for a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Exceptional

The service was exceptional as always. The service staff was friendly. The work needed was performed in a reasonable period of time. The coffer was great. My complements to the brewmaster.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Robert, We truly appreciate your positive feedback!

Service

I brought my daughters car in for a check engine light. Everyone was very friendly, professional, and knowledgeable. I was kept informed and the wait time was not long at all. This is the first time I have been in but will definitely bring her car here for all future needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for allowing us to opportunity to earn your business! We are pleased to know your enjoyed your first visit with us and we look forward to assisting you with any future vehicle needs!

Tire repair/1000 mile inspection

I had to have a tire repaired because I ran over something on 200. The tire couldn’t be saved. I had to buy a new tire. :(. But, they had it in stock, and I got a great deal, plus I had to get my 1000 mile inspection done as well. I was in and out within an hour or so. Great service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are pleased to know you enjoyed your visit with us! Thank you for allowing us to serve you!

Service

I always receive excellent service. I recommend this dealership to everyone. Callie and Lance are definitely very helpful and an asset to the dealership. They are keepers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Gail, Thank you for the positive feedback! We are very fortunate to have Callie and Lance as a part of our team. We are pleased to know they have continued to provide you with an excellent experience!

Always on time and always professional

I absolutely love the new service department a Jenkins Kia. Everyone is friendly, courteous and treat my car as if it was their own. They explain exactly what they will be doing to your car, which I like, because I really hate expensive bills that I didn't expect when just getting the car serviced. I've NEVER had a major problem with any of my Kia's because of the excellent care they give my vehicle. If they give you a time for maintenance they are on time with their appointments and are always professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Karen, Thank you so much for sharing this feedback about our facility! We are delighted to serve you as a part of our family!

FANTASTIC SERVICE DEPARTMENT, ALWAYS FAST AND FREINDLY!

FAST AND FREINDLY SERVICE, COMFORTABLE WAITING AREA, NEW DEALERSHIP IS FANTASTIC. HAD A GREAT VISIT, ACTUALLY CAN'T WAIT TO RETURN. NEVER ANY HASSLES, GREAT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We look forward to assisting you in the future with any of your vehicle needs!

Flat tire/tire repair

My tire went flat within 2 miles of Kia, so I brought it in there. Unfortunately, my tire could not be saved, however, they had my tire in stock, I got a great deal, and I was in and out within an hour. I also had my 1000 mile inspection done on my 2018 Sorento. Yes, my car and tires are brand new. So it was unfortunate that something so awful was in the road, but Jenkins is awesome! They REALLY DO TREAT YOU LIKE FAMILY!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kia salesman Joe Slater was and is a treasure to Jenkins kia

Joe Slater took time to explain each step of the way to purchase. He actually listened to what we were asking for (price, reliability, make and model, finance and bottom line ). The terror of new car purchase and negotiating were nonexistent and calm. Thank you Jenkins Kia and Joe Slater. You deliver a great experience and we are so happy with our Soul.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Congratulations on the purchase of your Kia Soul! We are delighted to know Joe provided you with an easy and pain free experience. We look forward to serving you for many years to come!