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Joe Machens Nissan

(980 reviews)
Visit Joe Machens Nissan
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:30pm
Tuesday 9:00am–7:00pm 7:00am–5:30pm
Wednesday 9:00am–7:00pm 7:00am–5:30pm
Thursday 9:00am–7:00pm 7:00am–5:30pm
Friday 9:00am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 902-7750 (888) 902-7750
Used (888) 902-5564 (888) 902-5564
Service (573) 355-9701 (573) 355-9701

Reviews

(980 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joe Machens Nissan from DealerRater.

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This dealership service department defies the stereotype....

This dealership service department defies the stereotype. They are fast, efficient, effective, and has been honest with me. The coupon for the wash is appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review of our service dept! We're lucky to have the staff we do!

Very easy to schedule. Good communication. Happy with...

Very easy to schedule. Good communication. Happy with service. 25 words is too much to ask. I may not complete any further surveys if I have to keep writing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review!

Tara is awesome! I liked the new text info to show...

Tara is awesome! I liked the new text info to show service needs and cost. Thank you for the ride service to and from work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

Forrest was awesome to work with. He kept me updated...

Forrest was awesome to work with. He kept me updated throughout the whole process. I would recommend going to see Forrest for all of your service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

Its Great Service that i got it. I recommended if you...

Its Great Service that i got it. I recommended if you have Nissan brand just go to the Joe Machans Nisan at Columbia Missouri. the people so friendly and polite. its pricey a bet but if compared with quality of service sometimes acceptable.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review!

The person never went over what was wrong with the car....

The person never went over what was wrong with the car. Got home to find I need a new battery and other major things. Why was this not suggested when i was there?! Now I have to drive back to accomplish all of this. Is Nissan going to come pick me up when my car dies in the cold with my 2 young kids inside. It’s like they try to make it as difficult as possible for you.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Please email me at cwilliams@machens.com so I help you with this issue.

I made my appointment online. It was very easy and...

I made my appointment online. It was very easy and efficient. The service center was very clean and appropriate for Covid prevention. All of the service people were wonderful. I received excellent service to my Nissan rogue

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review

The best dealership I have ever gone to have services...

The best dealership I have ever gone to have services completed. Always polite and asked questions. They seem to really care about your concerns or anything you ask them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words, and we appreciate you!

Been coming here for a long time always good work done....

Been coming here for a long time always good work done. I’ve bought a few vehicles here as well. So I’m very satisfied

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're thankful for your continued loyalty!

Or joe working with this team but feel it’s a little...

Or joe working with this team but feel it’s a little pricey. Scott has sold me several vehicles and if I another one I will be back to work with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We appreciate your business.