Reviews
Joe Machens Nissan has been the Best experience with the...
Joe Machens Nissan has been the Best experience with the Machens family, although no sales were made here, I can't say enough bad things regarding their Dodge dealership. Tara in the service department was very understanding and helpful, they didn't find my intermittent issue but was very professional unlike my "home" dealership Carolina Nissan. At this point I still would not buy another Nissan but I do appreciate Tara and her help to try to make it a little better.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're happy that Tara was able to help you out with your service needs.
My service advisor was very professional, friendly, and...
My service advisor was very professional, friendly, and helpful. He kept an open line of communication with me regarding the process and was detailed in explaining each step that needed to happen. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review!
Everyone was very friendly and helpful. They made sure I...
Everyone was very friendly and helpful. They made sure I knew what was happening and provided updates along the way. They made sure I was set up with a vehicle for a couple of days while mine was being worked on which was a huge stress relief!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're happy we were able to help!
Second sensor that went out on vehicle. Glad I got the...
Second sensor that went out on vehicle. Glad I got the extended warranty on vehicle.. $1400 is way too much to afford out of pocket.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review. Extended warranties are the best way to assure you don't have to pay for those unexpected expenses out of pocket. We're glad you took advantage of that when you purchased your vehicle.
We did not have the expectation for our daughter to trade...
We did not have the expectation for our daughter to trade and purchase a car. However, after Jason talked to us and we discussed options, a trade and purchase was made. We appreciate the Jason and Trey making the whole process good with no awkwardness and a learning experience for our daughter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad we were able to make your daughters car buying experience a great one! We appreciate you guys.
We had a great car buying experience working with Kamari....
We had a great car buying experience working with Kamari. He was professional and friendly and really listened to our needs. Will definitely be back in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We're lucky to have Kamari on our team.
They got my truck in fairly quickly and diagnosed the...
They got my truck in fairly quickly and diagnosed the problem within a few minutes. It was repaired in less than an hour after that. It wasn’t cheap and I think the labor rate was out of line. Over $300 for less than an hour’s work. ??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!!
Ive had very good experiences with the service...
Ive had very good experiences with the service department. Michael Dejesus is always friendly and ptofessional. I always feel very comfortable taking my vehicle there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're lucky to have Michael on staff!
Excellent job got there earlier than appt. And really...
Excellent job got there earlier than appt. And really worked with us to get our business. Enjoyed the conversation while waiting for everything being completed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! We look forward to continuing to help you in the future!
Great service and completed the job in reasonable amount...
Great service and completed the job in reasonable amount of time. I waited about 30 minutes, faster than what I thought. I made an appointment prior to having the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad we were about to surpass your expectations!
