Reviews
i enjoyed my time at nissan! my salesman, alex, was very...
i enjoyed my time at nissan! my salesman, alex, was very nice and helped me find my awesome car! the longest part was waiting for the potential cars to be pulled around and waiting for my turn at finance(which comes with the whole car buying experience) trey, finance dude, was also super helpful and rad. would definitely recommend them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the great review! We think you're pretty rad too :)
Great deal. Love the truck! Second time I have...
Great deal. Love the truck! Second time I have purchased from this dealership. Recommend using them. Overall great service and professional. Sales and finance was great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review! As always, we appreciate your business :)
I think they did an awesome job during my visit.....
I think they did an awesome job during my visit.. especially working under the conditions they have to work under during the pandemic.. when I come in I’m greeted by first name given I’ve been a customer for so long and this is why I continue to use Machens and don’t go anywhere else.. I have never met a rude person and always get greeted with a smile!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your loyalty to us and your continued business!
When repairing my car, they found a defective part, they...
When repairing my car, they found a defective part, they gave me a loaner car for the night. I appreciated it, but it was a basic car. Bad move if you were wanting to sell me a car.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review. I apologize the car didn't have the features you were wanting. When giving our service customers loaner cars we aren't trying to sell them a new one, We're only wanting to make sure they are able to continue on with their day and get to where they need to be with as little inconvenience as possible!
It did that, and I appreciated The use of the car.
Great service as always. Tara is amazing. She does a...
Great service as always. Tara is amazing. She does a great job letting me know what is going on with my car. The work is always done on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're lucky to have Tara on staff.
Tara was amazing as always! And everyone in the service...
Tara was amazing as always! And everyone in the service department took care of my last minute needs. Even though last year was ruff about the things that kept getting missed on my vehicle they have done everything to make up for it. I will purchase my next vehicle through nissan.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy you gave us a chance to turn your experience around!
When my part arrived early, my service advisor called to...
When my part arrived early, my service advisor called to see if I’d like to bring my car back sooner than scheduled. I did, and the service was performed quickly, and they were able to apply a coupon I received in the mail to my repair to save me some money. Only took off a star because I feel like it was still too expensive. But fantastic customer service, which is worth a lot! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We appreciate your business.
They were awesome as usual. They were very helpful and...
They were awesome as usual. They were very helpful and they take very good care of their customers. Have not had a non pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow!! Thank you for the wonderful review! We appreciate your business.
Great Experience with the sales process and delivery of...
Great Experience with the sales process and delivery of my vehicles I leased from Joe Machens Nissan with Kamari Allmon and Matt McMahon General Sales Manager.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you!
Very helpful and friendly. This dealership really made...
Very helpful and friendly. This dealership really made buying my first on the lot car a whole lot easier! I highly recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! We love when customers have a great car buying experience!
