Reviews
Always friendly, honest people. Do not push you. They...
Always friendly, honest people. Do not push you. They take the time to talk to you, tell you about savings programs and promotions current and upcoming.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review! We appreciate you!
David Wilson was my salesman and he was great. He was...
David Wilson was my salesman and he was great. He was very knowledgeable and respectful and wanted us to be sure with the vehicle we had chosen. He had the vehicle ready upon our arrival and it was a perfect choice and after a test drive we bought it. The entire event was fast and enjoyable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad you had a great experience! Tell all your friends :)
Its a great place makes you feel welcome and Scottie...
Its a great place makes you feel welcome and Scottie Glasgow our guy got my daughter into a nice first car of her own . Keep up the good work thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're lucky to have Scotty on the team!
I'm happy with the way I was welcome and got a vehicle...
I'm happy with the way I was welcome and got a vehicle what I wanted in a good price with a better loan rate
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review. We are happy we could help you out and even provide better financing options!
Everyone was professional and personable. We were not...
Everyone was professional and personable. We were not sure what we were going to get, but Courtney was helpful and utilized the focusing tool to come up with good selections to look at. We could have asked to see more vehicles, but it worked out fine. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great review! Courtney is a great addition to our sales team!
I called about servicing my 2019 Rogue , my battery...
I called about servicing my 2019 Rogue , my battery wouldn’t stay charged. They were able to get me in the next afternoon , and had my new battery installed and ready for me to take home the following afternoon .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy we could help and get you back on the road quickly!
Decent customer service, quality car service. I was...
Decent customer service, quality car service. I was definitely not disappointed and will go to Joe Machens dealerships for future car service needs! Great job!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate your business.
Bought my truck there 18 years ago. They always do...
Bought my truck there 18 years ago. They always do quality repairs but expensive as xxxx. $382 to replace 3 belts & fuel filter. Going to Privets next time
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review. While we realize we may not be the cheapest place to have your vehicle repaired we do strive for excellent customer service and employees on staff. We have many long term certified Nissan Technicians that receive continued education on all Nissan products. When having long term well educated service technicians on staff we want to make sure they are compensated appropriately. This does require our prices to be higher than some smaller shops in the area. Please let us know if there is anything we can do to help out in the future. You may email me directly at cwilliams@machens.com
I rely upon the team knowing my vehicle and being able to...
I rely upon the team knowing my vehicle and being able to diagnose and repair it with factory parts. Also, I know they stand behind their work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review. We appreciate your continued business.
my transmission went out very suddenly. As I am on the...
my transmission went out very suddenly. As I am on the road for my job it was important that I was able to get the problem fixed quickly. Tara and the service team was able to get my car in without a formal appointment and fixed within 36 hours. their shuttle service is also a big help with my children doing at home virtual learning. I am very pleased with the work that was done, the service I was given, and the price for it. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy we could help out! Thank you for the wonderful review!