Reviews
Wonderful service in all areas and extremely helpful,...
Wonderful service in all areas and extremely helpful, professional and kind employees. Totally satisfied and would highly recommend to everyone. Comfortable waiting room with nice refreshments.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear about happy customers!!! Thank you for the great review!
Very satisfied with the work done. It was on time and had...
Very satisfied with the work done. It was on time and had ride help, which made it very convenient and less hassle. Thanks for a great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You're very welcome! We appreciate your business!
This was the best car buying experience I have ever had....
This was the best car buying experience I have ever had. David Wilson worked very hard to find the right car for me and there was no pressure to purchase just a genuine interest that I would be happy with the car I chose. With his interest and understanding in my auto needs we found the right car. David Wilson was great to work with and I would recommend him to any one that I knew who wanted to purchase a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We are so happy David was able to help you out. We are lucky to have him on staff!
Had a small issue with my 2017 Nissan Titan that they...
Had a small issue with my 2017 Nissan Titan that they were able to fix within an hour because they had the part on hand
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're happy we could help!
Josh made everything easy! Super helpful, and...
Josh made everything easy! Super helpful, and considerate of my time. Customer service is outstanding! I'm very happy and will buy from Machens Nissan again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great review!!! We appreciate your business.
Tara is awesome! Tats always is pleasant and so helpful....
Tara is awesome! Tats always is pleasant and so helpful. Never waste time and get the work and needs addressed with complete understanding. Thanks Tara
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're always happy to hear that our customers are happy with our staff! We appreciate your business!
I asked when they rotated the tires to crisscross them I...
I asked when they rotated the tires to crisscross them I stood in the waiting room and watch the guy move the front tires to the back same side. I also noticed the technician that drove my car up was not wearing a mask nor was he wearing gloves nor did he wipe down my car. A few simple things that paying attention to detail and being able to read should’ve been easy
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review. Please email me at cwilliams@machens.com so I can address these issues for you.
Kamari was excellent to work with. He made the process...
Kamari was excellent to work with. He made the process less stressful and very helpful!! Trey made the process of signing papers go by very fast and painless!!! Thankful for my experience!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love to hear about great experiences here at Joe Machens Nissan! Thank you for the great review! Tell all your friends :)
Ordered key fob for Infiniti G37x in December expecting...
Ordered key fob for Infiniti G37x in December expecting January delivery. Never arrived, never notified, nothing. Ordered again in July and it arrived promptly, install went well, satisfied.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I apologize you had to order your key twice but I'm happy it's all been taken care of and you're good to go! Thank you!
I always take my car to the dealership for any mechanical...
I always take my car to the dealership for any mechanical attention and always get good customer service. It very clean place and keep-it-up the good customer service.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued business!