Joe Machens Nissan

This is the third car we’ve purchased from Machens and the second from Scotty. They are friendly and make the effort for everything to go satisfactory.

I came in at the appointed time. I was told the wait and showed to the customer lounge and they were done on the time they said. Clean customer lounge and friendly and helpful staff.

I enjoy my services with joe Machens Nissan The customer services is very great Courtney Thornton” Helped me out a lot Thank You again! Very satisfying👌🏾

was in the market for a New Nissan Rouge. We got friendly and fast service. All our questions was answered during our visit. They were very helpful and amazing.

As their sign says. Quick, transparent, easy. All of which they do extremely well, friendly faces met with straight forward service. There's no better dealership.

The customer service and service department is top notch. They always go above and beyond, and I always leave with a smile on my face.

Tara is very knowledgeable and helpful. They worked me in as soon as possible and waiting room was open and very nice. I have faith in the repair work they do.

I contacted this dealership about a car, and 2 days later, I had the car I’d always wanted! They were very helpful, and did their best to make me comfortable, to help me, and to ensure I left with a car I was happy with. They were able to work with me on financing when no one else could. I really needed a new car and they came through and matched me with the absolute perfect car for me! I am happier than I’ve ever been, and driving is so fun now in my beautiful car! I highly recommend going here to purchase a vehicle. I would definitely do it all over again.

Quick response and service! Everyone we’ve worked with purchasing TWO vehicles within 1 week (1 used & 1 brand new) has been amazing. My only complaint is I feel we didn’t get close to what our trade-in vehicle was worth. We obviously had it financed (with our credit union) and they’re VERY picky about financing no more than the value Of a vehicle. And when it came time to trade with Machens, we were offered less than HALF of what our credit union (and therefore our loan) was worth. Even according to the NADA guide online, under “rough trade” Machens valued it $4000 less than....our trade was in tip top condition just higher miles (which were factored in) it was FAR from “rough trade”. I would have liked for the sales manager to take into consideration we had JUST purchased a brand new vehicle 6 days prior to purchasing the used Suburban and given us more of a trade-in price than what was offered, but we felt as though we really needed to make the deal as it was offered. Don’t get me wrong, I love my Suburban, and don’t regret getting it. We felt a like we got a less than fair deal on it though, given our new vehicle purchase just days prior. Additionally, we’ve purchased 5 other vehicles from Machens dealerships over the years, and would have been nice to have a “repeat customer” credit or consideration factored in as well.

The dealership was clean. Tara greated me immediately and explained the service on my exterra. She explained which things could wait and the more urgent things ,so the service could be more affordable for me.