Joe Machens Nissan

i took our rogue in for a fast and easy oil change, it took less than the estimated time. we will be returning for the next one.

At Joe Machen’s Nissan, excellent customer service is always our #1 priority. We’ll make sure your experience at our dealership exceeds all expectations.” If only their finance director believed and practiced this! First of all, the positive, we had a great salesperson in Cathy Martin. She impressed us with her vehicle knowledge and excellent customer service. So much that we decided to go with the Armada Platinum instead of a Cadillac XT5. Our next step was to sign papers. Easy enough! I let them know we’d be using my bank instead of financing through them. I gave Trey Warren my banker’s fax number. All they had to do was send the “buyer’s order” to my bank and they’d get the check the next day. Easy enough! We asked about our temporary tags and was told that as soon as they received the check, they would call us so we could come back for the temporary tags, but until then, we were to drive the vehicle with their dealer plates. Easy enough! A couple of days passed by, no call. A week passed. Nothing. Finally, after a week and a half, my wife reached out to the sales rep asking about our temp tags. Within thirty minutes Jamie Husgen calls her from his personal cell phone asking her where the check is or if we had heard anything from our bank. He was very rude! She informed him that she would have me call him back because I was the one dealing with the bank. When I called, he was very accusatory, making comments like we were driving around on their tags and that my bank never responded with a check. I called my bank. No fax had been received. I informed Mr. Husgen of this and even gave him my banker’s phone number. He said we needed to come in Saturday, which was yesterday, to get our tags. I agreed and we showed up on Saturday. Mr. Husgen was very confrontational towards us accusing us of not fulfilling our obligations. This is when my wife told Mr. Husgen he needed to change his tone. This angered him even more and he raised his voice to her and she asked him to “dial it down”. Mr. Husgen storms out of the room. This is when we met Tom Peters, the finance director. Mr. Peters starts off the conversation by stating that “they have been scammed before” and was wondering why they hadn’t received a check from my bank yet. At the same time, he notices on the fax sheet, circles and points it out to Trey Warren that the fax was never sent. I was shocked and upset that we were accused of being con artists, so I raised my voice to Mr. Peters and called Mr. Husgen a dipxxxx for not catching the mistake. At which point, Mr. Peters reprimands me and tosses the papers up against the wall and said “I’ll rescind this deal now”, unless we fill out a loan application with them. When I restated to him that my bank never got the paperwork and that we weren’t going to be bullied by him to sign loan papers, he said “we’re done”. When I told him that we weren’t expecting for him to bend over backwards for us but that we would like to be treated better, he said “we’re done”. We walked out and waited for them to retrieve our vehicles that we were using as trade-ins. Is this making customer service the #1 priority? Do you think the customer had a pleasant experience? They dropped the ball! They should have followed up on sending the fax, verified it went through, maybe contacted us sooner, something! They could have still made a deal when they realized the error, but instead of doing the right thing and apologizing, Mr. Peters showed his true egotistical, pompous pride! Some interesting information, when I called my banker, Mr. Husgen had never spoken to her. And as further information, I WAS a repeat customer of Joe Machen’s (Bought a 2014 Challenger in 2014).

Prior to my service appointment I received a call by Tara. She called to determine the correct service and correct tires would be put on. As the current service scheduling site does not have those options. This was good forward thinking on her part both for myself and the staff.

I had the best experience with purchasing my car, everyone was super helpful and friendly! Highly recommended to anyone needing to purchase a car or get service work done!!

Just needed a new headlight and a maintenance check up. Ended up getting a couple other things done all for less than what I was prepared to spend. No complaints!

I am usually very satisfied with the service here; but this time was different. Although the check in process was very satisfactory I don’t believe the service technician/mechanic was thorough in investigating my concern about the power steering noise/vibration. The power steering system was flushed and oil replaced but the noise remained and upon arriving home I discovered an oil leak on the pavement under the area of the power steering pump.

My car always runs better after each service. Excellent and friendly staff. I bought my car from this dealership in 2016 and have been taking it back here for service ever since

Very good. Tara is great!!!alwsys takes good care of us!! Things always get done right!!always friendly and accommodating for us! Will always ask for het

Kamille showed real interest in fixing my bumper issue and got recall work done in a prompt professional manner. I also used Machens provided shuttle service.

Great sales people Jeremiah Owens was extremely helpful ,went out of his way to be of service. James Williams was also very helpful and efficient