Reviews
Great
Service was great very friendly everyone I spoke with was friendly and helpful. Not just this time but every time I use this facility. Thanks Gary
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We are happy to hear you had an excellent experience with us! We appreciate you and your business!
Great dealership
Rich was nice to work with. Fairly quick and easy process. I would recommend it to anyone interested in buying a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the positive feedback! We are glad to hear you had an overall great experience at our dealership! We appreciate you and your business!
Quick oil change
I was very satisfied with JM and the service department. Guy who took care of me was friendly and respectful. I had to wait a little bit but there were others in front of me.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Joe, thank you for your positive feedback! We are happy to know you had a great experience with us! We appreciate you and your business!
Excellent service
The guy at the desk was nice enough to tell they were very busy when I got there. He said to come back in three hours.. I was in and out of there in 30 minutes. They went over all the items they had checked on my truck very fast and friendly service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dennis, thanks for the positive feedback! We are happy to know you received excellent service with us! We appreciate you and your business!
Oil change
I am never WOW-ED by this facility but it always does the job. Staff seems very distant and not all staff had uniforms with the Joe Machens name on it. I had kids with me and was in the bathroom when we were paged. We never heard it and needed up waiting much longer than needed. However, A female lady in the oil change area was so so nice! Very knowledgeable and friendly. Everyone else seemed pretty bored with their jobs. Will probably be back at some point, but we still prefer the Joe Machens Toyota experience over this place.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Kristen, thank you for your feedback! We are happy to know you had an overall positive experience with us! We appreciate you and your business!
Kristen, I regret hearing that your experience with us has never been the outstanding one we hope to acheive. We strive to provide a five-star experience for all of our guests and I would like to address your concerns. Please reach out to me at your convenience so that we may discuss any further details you'd like to share, and I may have the chance to ensure great visits in the future for you and your family. Best regards, Mardini Dy Joe Machens CDJR mdy@machens.com
Not good
This dealership is not customer friendly and the staff needs a lot of training on customer care. I have sent in request to speak with management and never responded. I will not buy another vehicle from this company.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rick, we sincerely apologize for your experience with us. We do strive for quality customer service and appreciate your honest feedback. We will alert our management team of this situation and investigate it further for you.
being ignored
Walked around the showroom for more than 45 min while a least 4 sales sat at their desks texting,no hello,welcome,can I help you....I guess my NEW STEALTH clothing really works !!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Tim, we sincerely apologize for your experience with us. We do strive for quality customer service and will alert our management of this situation to investigate further. We do appreciate your honest feedback, as it helps us grow in the future.
Jimmyglenbrown
The repair requested was done in a timely manor! My Promaster wasn't tested after the repairs were finished( it still overheats when the A/C is on & idling!
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Jimmy, we do strive for quality customer service and appreciate your honest feedback. We will send your review to our management team and investigate the situation regarding the repairs.
Jimmy, we do strive for quality customer service and appreciate your honest feedback. We will send your review to our management team and investigate the situation regarding the repairs.
Excellent customer service
Shawn was the person take checked me . He is very polite and a answers any questions I had Came a d told me when tires were down and they were doing alignment. I also had him 2 weeks ago. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sheryll, thank you for the kind words! We are happy to know you had an overall excellent service experience with us! We appreciate you and your business!
Good friendly service you get what you pay for
I had a car that was overheating they took care of me by keeping me up to date as they investigated the problem then they fixed me up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to have fixed the issue with your vehicle. Thank you so much for the positive feedback about your experience! We are happy to know it was a great one! We appreciate you and your business!
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