Reviews
good to go
worked my srt in for oil change which was great thanks for the help. put on new tires a couple of weeks ago thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We are happy to hear you had a great experience with us while getting your oil changed! We appreciate you and your business!
A.D.'s the man!
It was my first time purchasing a vehicle and the whole team at Machens Jeep helped me find the right car at the right price. Couldn't be happier with my selection and the deal they were able to give me! Met all of my needs for vehicle requests and financing options. Special thanks to A.D. Hamilton Jr.! He's the man!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wilmo, Thank you so much for taking the time to write a wonderful review. We are ecstatic to hear your first time purchasing a car was a pleasant one. We couldn't be happier to hear Frank and A.D were there to assist you through the process. Congratulations on your brand new ride! Let us know if you need anything.
Oil on the floor
Every time i have my oil changed, i have to scoop out the oil dry in my garage. This time they left my vehicle running with the windows down until I returned to the shop. Who knows how long...
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe Machens Used Cars Suck
Joe Machens in General doesn't look at their used cars! This is my second time going through a trade where the cars had issues. But, this is the one I'm going to talk about. I traded a 2014 4wd Escape for a 2012 2wd Jeep Patriot. First they wanted me to pay 3,000 and I told them I'm broke, I lived on disability so they traded me even up. I found that the driver's headlight was loose, a broken headlight assembly had to be replaced which cost me $47 and luckily my son put it in for me. Then I get my paperwork on a Fri and I go down to the license bureau that following Tues., I had to pay a $24 late fee. To top it off I wish I could send a picture of my calipers & rotors. They are extremely rusted over. I've seen so many older cars that look nothing like this. I didn't notice it. My son did as soon as he saw it. He said why did you go by yourself? You know what they do to women mom!....ugh.... That $71 was Christmas money for me. Thanks Machens! again...stupid me!
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Great Experience!
I’m excited about my new Jeep. Thank you Joe Machens Chrysler Dodge Jeep Ram. You guys were awesome. Hope to work with you again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Unbelievable
Told them i had cash. Picked 2 vehicles...which one can you make the best deal on...I'll even take it tonight, as-is, filthy. They refused to budge a penny on either, claiming each was priced $2k under cost! LOL Actually, that's not true...they added $200! One of these vehicles has been sitting on their lot nearly 3 months. Can't make this stuff up.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mike is the best!!
Mike was so helpful when it came to finding me the perfect vehicle! He put my thoughts first and only helped me even more than I expected! I would recommend him to anyone and everyone!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wonderful
Michael Hartman was very delightful, I told him basically what I was looking for an he did his best to find me a few options . I went that day to just look an browse a few vehicles an I ended up leaving that day in new vehicle ,an I love it. He found one that fit all my needs An wants an would recommend him an this dealership to anyone!! The pace is very welcoming , everyone else was friendly An felt at home! Michael knows his job well, an I definitely feel made best choice where I went An what vehicle I got An he is very professional an enthusiastic about his job
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Amazing Service
I enjoyed everything about their services. Customer and engineering. I would definitely recommend them. Michael Hartman is an awesome salesman and I will send my whole family to him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pefrect
I was shown vehicles that were exactly what I was looking for. They helped me in so many ways! I will definitely suggest him to friends and family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
