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Jeff in sales was top notch!
Jeff in sales was top notch! I really wanted to complete the sale. However, once I was moved over to finance, things seemed to fall apart. I hurried to secure my loan check from my bank and get it overnighted via fedex. I was responding and getting responses within minutes regarding updated status of the payment delivery. Then, once i sent a picture of the check, proving payment, silence for hours. I even called twice to try and wire the remaining down payment. Then late at night when the check was supposed to be delivered, I got a short email saying the car had been sold… after I already sent payment and took out the loan from my bank and prepared my insurance for it. Needless to say I was very upset and shocked. I wasn’t looking for the car to to be held while I “think about it” I was rushing to secure the car/payment, yet I was told it was sold anyway. So I demanded my check be sent back asap to me return to my lender. The next day after my check was sent back by someone else, I was called again and apologized to, and told that the car wasn’t actually sold it was a mistake and I could still buy it. Needless to say, after saving up and not buying a new car for almost a decade, I was not interested. I ended up finding a certified 2018 Ghibli more local for only 2k more in price. They state in their reviews that they have “addressed the issue” with prior mishaps but obviously these types of issues keep happening.
Potentially dangerous business
I am severely disappointed with my experience with TJ Chapman Auto. First of all when I took my truck home it had about 1/8 of a tank of gas in it. I thought that was bad business but whatever. Usually a vehicle purchase comes with a tank of gas. As I drove the truck home to Idaho I noticed a popping noise in the front end and the steering seemed loose. I immediately took it into a local tire center to have the front end looked at. They found a bad cv axle on the drivers side along with a bad tie rod and a misaligned strut. I reached out to Spencer Riley and Don Hackett to see if I could get this taken care of. They asked for a quote from my local shop but now want me to drive a potentially dangerous vehicle back to Utah at my expense and risk so they can perform a cheaper repair. Coincidentally enough the problems with my truck are all on the side the salesman informed me was in an accident. It looks like they have cheap work done to turn a quick profit. Please avoid them for your well being and potential safety.
Reconditions cars showed Jag as a xkrs not that car.
Reconditions cars showed Jag as a xkrs not that car. Xkrs is 550 hp wing on back probably less than 200 inUS. They tagged back of car as rs. Poor operation
Be careful. Check the history independently.
Was looking online at their branded title inventory. The video of one of his cars he says that it had rear end damage-nothing structural. I got the VIN from his listing and checked it against the photo of the VIN he posted- and found that the car had major front end damage. Took me five minutes to realize he’s not trustworthy and will not be going to his dealership at all.
Great car buying experience
It was great working with Clayton at TJ Chapman. He was knowledgeable and very professional. He provided a great car buying experience for my son and I. Thank you! Jerry
Rudest salesman, worst customer service
I called the dealership to inquire about a truck my husband saw online. I spoke with the salesman by the name of Saul. He was the absolute worst person to me on the phone, I had finance questions and he treated me like absolute dirt. He continuously told me that I needed to have my husband call. And was not honest about Banks requirements not knowing that I had already been pre-approved through the exact Bank he claimed they work through. By the end of our conversation he was speaking over the top of me wouldn't answer any of my questions and was rushing me off the phone insisting my husband take care of everything. The worst customer service I've ever experienced with the exception of CenturyLink. I immediately told my husband he needed to find a different truck because I wouldn't get a vehicle from this company if they were giving it away. And after reading other reviews I really think Sol's attitude help me dodge a bullet. I will never do business with this company in this lifetime.
Only resign its one star is because there's no half a star. One of the WORST experiences Ive ever had with purchasing a vehicle. All said and done 91K on a truck that Tj Chapman himself was personally driving the truck prior to purchase and apparently ragged it out pretty well. Chris Drakos essentially said "F*xx Off" when I called them out on selling me a truck with a broken window, chips in the windshield, chips in the paint, next to no oil in the engine and then had the gal to say "sorry our cameras are just that good you couldn't see the flaws. This company initially boasted about their out of state sales policy with how they disclose ALL flaws via FaceTime and or pictures, this NEVER happened and in fact Chris mentioned their employee was fired over this incident. To disclose that info is pretty unprofessional but after voicing my concerns with their actions, not very surprising. This truck was advertised with no flaws, no flaws were disclosed and the price tag reflected that, however once it showed up... different story! I would highly recommend staying away from this company and watch out for Chris Drakos and TJ Chapman himself. I will thank Shauna for trying to make things right but TJ and Chris wouldn't allow it. Rachel Hoffman, only reason why I am typing this is because you invited me to leave my comments...
Beware, they tried to pull a "Bait and Switch" with me! Contacted dealer through Cars.com, negotiated a deal with the car. We agreed to $33K and $33,900 with doc fee and shipped to my house. Went through dealers finance option, got approved, and was about to sign the purchase agreement when I noticed it was the wrong car! It was same model but the one they tried to swindle me on has a salvage title and 10K more miles! When I confronted him on it, he tried to blame it on me, that I inquired about the wrong car. That is until I sent him the email from the his dealership with the right car including price, pictures, and VIN number! I sent screenshots of our texts proving the agreed upon price and what was all included in that price! Then he had no excuse, didn't even try to offer an excuse, he just said the gentleman I was working with conveniently "no longer works for the company" which doesn't explain how they switched cars and tried to slide it past me? They knew it would be too late for me to do anything once they shipped it all the way to my house, very unethical if not illegal! They did come back with a counter offer though, $3K more than the original agreed amount and sold "as is" with no warranty! Of course they won't reply now and are not willing to make it right, or even negotiate, just ignore you and hope you go away. I would steer very clear of a company who would do this either purposely or by accident, and not even offer anything to make it right! Even the finance guy couldn't believe they did this and were so unconcerned by their "mistake". Poor and unethical business practices, buy from here with extreme caution!
I recently bought a car from this dealership. I flew in from Phoenix to buy a car and drive it home. But before i did i had many questions. Roarke my salesperson and Chris the finance person where very helpful and answered all my questions. They picked me up personally from the airport. The car was parked right in the front for me to test drive it to make sure it was to my liking. I was in and out in 30 minutes. Highly recommend them.
Great So Far
Purchased a 2019 Ford Expedition Limited with a salvaged title with 14k miles on it. Only viewed it via online walk through pics. Got a great deal and it was delivered quickly and looked as great as it did in the pictures. Roarke Blundell was our sales person and made the process easy. I will be checking them out for a truck next year for sure.