TJ Chapman Auto LLC

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2.1
(71 reviews)
Visit TJ Chapman Auto LLC
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Service Sales
Monday 9:00am–5:00pm 9:00am–6:00pm
Tuesday 9:00am–5:00pm 9:00am–6:00pm
Wednesday 9:00am–5:00pm 9:00am–6:00pm
Thursday 9:00am–5:00pm 9:00am–6:00pm
Friday 9:00am–5:00pm 9:00am–6:00pm
Saturday Closed 9:00am–6:00pm
Sunday Closed Closed
(801) 871-3485 (801) 871-3485

Inventory

See all 245 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2018.
When you want a great deal on a great used car truck or SUV come to TJ Chapman Auto! We strive to stand out and be different in the auto industry with our transparancy guarantee. Our branded title vehicles have been meticulously rebuilt to provide you the reliability you deserve and what's more we offer them at Rock Bottom prices. We are a family owned business and still offer you personal customer service.

OUT OF STATE -- We are located 7 minutes away from the SLC International Airport. We can pick you up put you in a test drive and have you on your way with your new vehicle within an hour. We also ship nationwide.|
TOP QUALITY. ROCK BOTTOM PRICE. We have the BEST PRICES NATIONWIDE!

Service center

Phone number (801) 871-3485

Service hours

Monday
9:00am–5:00pm
Tuesday
9:00am–5:00pm
Wednesday
9:00am–5:00pm
Thursday
9:00am–5:00pm
Friday
9:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

2.1
(71 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Add $850 to the listing price, +floor mats, ++++

Warning! $850 in unnegotiable dealer fees! No floor mats included with cars. Not even half a tank of gas or decent windshield wipers. The dealership advertises low prices, but it's a sham to pull in customers. Sales will say, "I don't know what the dealer fees are." Then when you commit to buy they turn you over to Finance who suprises you with the fees, fees, fees, and bad news. This is true for alll customers, paying cash or financing the vehicle purchase.

1.0

dont recommend

this dealer never answer any requests, no Carfax available on any car. very suspicious, I guess they sell salvage cars so dont offer car history

1.0

All around poor customer service

Tried for 2 weeks to buy a vehicle, I sent in my Loan application and all supporting paperwork ( Twice ) made several phone calls, texts and emails with no returns. After reading all these reviews I think it was for the best.

2.0

Jeff in sales was top notch!

Jeff in sales was top notch! I really wanted to complete the sale. However, once I was moved over to finance, things seemed to fall apart. I hurried to secure my loan check from my bank and get it overnighted via fedex. I was responding and getting responses within minutes regarding updated status of the payment delivery. Then, once i sent a picture of the check, proving payment, silence for hours. I even called twice to try and wire the remaining down payment. Then late at night when the check was supposed to be delivered, I got a short email saying the car had been sold… after I already sent payment and took out the loan from my bank and prepared my insurance for it. Needless to say I was very upset and shocked. I wasn’t looking for the car to to be held while I “think about it” I was rushing to secure the car/payment, yet I was told it was sold anyway. So I demanded my check be sent back asap to me return to my lender. The next day after my check was sent back by someone else, I was called again and apologized to, and told that the car wasn’t actually sold it was a mistake and I could still buy it. Needless to say, after saving up and not buying a new car for almost a decade, I was not interested. I ended up finding a certified 2018 Ghibli more local for only 2k more in price. They state in their reviews that they have “addressed the issue” with prior mishaps but obviously these types of issues keep happening.

1.0

Potentially dangerous business

I am severely disappointed with my experience with TJ Chapman Auto. First of all when I took my truck home it had about 1/8 of a tank of gas in it. I thought that was bad business but whatever. Usually a vehicle purchase comes with a tank of gas. As I drove the truck home to Idaho I noticed a popping noise in the front end and the steering seemed loose. I immediately took it into a local tire center to have the front end looked at. They found a bad cv axle on the drivers side along with a bad tie rod and a misaligned strut. I reached out to Spencer Riley and Don Hackett to see if I could get this taken care of. They asked for a quote from my local shop but now want me to drive a potentially dangerous vehicle back to Utah at my expense and risk so they can perform a cheaper repair. Coincidentally enough the problems with my truck are all on the side the salesman informed me was in an accident. It looks like they have cheap work done to turn a quick profit. Please avoid them for your well being and potential safety.

1.0

Reconditions cars showed Jag as a xkrs not that car.

Reconditions cars showed Jag as a xkrs not that car. Xkrs is 550 hp wing on back probably less than 200 inUS. They tagged back of car as rs. Poor operation

1.0

Be careful. Check the history independently.

Was looking online at their branded title inventory. The video of one of his cars he says that it had rear end damage-nothing structural. I got the VIN from his listing and checked it against the photo of the VIN he posted- and found that the car had major front end damage. Took me five minutes to realize he’s not trustworthy and will not be going to his dealership at all.

5.0

Great car buying experience

It was great working with Clayton at TJ Chapman. He was knowledgeable and very professional. He provided a great car buying experience for my son and I. Thank you! Jerry

1.0

Rudest salesman, worst customer service

I called the dealership to inquire about a truck my husband saw online. I spoke with the salesman by the name of Saul. He was the absolute worst person to me on the phone, I had finance questions and he treated me like absolute dirt. He continuously told me that I needed to have my husband call. And was not honest about Banks requirements not knowing that I had already been pre-approved through the exact Bank he claimed they work through. By the end of our conversation he was speaking over the top of me wouldn't answer any of my questions and was rushing me off the phone insisting my husband take care of everything. The worst customer service I've ever experienced with the exception of CenturyLink. I immediately told my husband he needed to find a different truck because I wouldn't get a vehicle from this company if they were giving it away. And after reading other reviews I really think Sol's attitude help me dodge a bullet. I will never do business with this company in this lifetime.

1.0

Scam Artists

Only resign its one star is because there's no half a star. One of the WORST experiences Ive ever had with purchasing a vehicle. All said and done 91K on a truck that Tj Chapman himself was personally driving the truck prior to purchase and apparently ragged it out pretty well. Chris Drakos essentially said "F*xx Off" when I called them out on selling me a truck with a broken window, chips in the windshield, chips in the paint, next to no oil in the engine and then had the gal to say "sorry our cameras are just that good you couldn't see the flaws. This company initially boasted about their out of state sales policy with how they disclose ALL flaws via FaceTime and or pictures, this NEVER happened and in fact Chris mentioned their employee was fired over this incident. To disclose that info is pretty unprofessional but after voicing my concerns with their actions, not very surprising. This truck was advertised with no flaws, no flaws were disclosed and the price tag reflected that, however once it showed up... different story! I would highly recommend staying away from this company and watch out for Chris Drakos and TJ Chapman himself. I will thank Shauna for trying to make things right but TJ and Chris wouldn't allow it. Rachel Hoffman, only reason why I am typing this is because you invited me to leave my comments...

See all 71 reviews