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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

(1,671 reviews)
Visit Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award
New (877) 712-6181 (877) 712-6181
Used (877) 797-2926 (877) 797-2926
Service (877) 335-4895 (877) 335-4895

Reviews

(1,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep RAM Fiat of Spokane from DealerRater.

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I’ve been bringing my truck to Lithia for several years....

I’ve been bringing my truck to Lithia for several years. I’ve always had great service, but this Troy went above and beyond. He was friendly, talkative, asked questions to find out what the issue was. He never seemed to be in a hurry or inpatient with me. He called to report the issue and explain what needs to be done. Troy is a true asset to your company. Thank you Troy for all your help and kindness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your kind words are heard by all of us hear at the dealership! Your feedback pushes us to continue providing excellent service! Come again soon.

Being from out of town this service gave me first class...

Being from out of town this service gave me first class service. Nathan and tech Jarrod were fantastic. Dealership was clean and neat. Waiting area was comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love hearing how our customers have been supported. We are more than happy to have helped you and we look forward to working with you again. Take care!

Jennifer H. Was a amazing sales lady to walk us through...

Jennifer H. Was a amazing sales lady to walk us through our truck buying experience. The Lithia company was straightforward and easy to work with. If your thinking about purchasing anytime soon, go see Jennifer and the professional team at Lithia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your feedback and we appreciate your business. Please think of us the next time you need a car!

Just short of 2hrs for oil/lube seemed a bit long, but...

Just short of 2hrs for oil/lube seemed a bit long, but you were very busy. The problem with this long service time is terrible seating problem in the waiting area. Hardly any chairs together for family. Single chairs spread around, nothing to put a drink on. Worst dealership of my 70 plus Years in this aspects.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dealership is nice. Access leaves a bit to be desired as...

Dealership is nice. Access leaves a bit to be desired as the one side is closed off making for limited access. However a 4 wheel dribe helps with this. As far as salesperson, I had Celina. Very personable, patient and considerate. Made for a painless transaction on behalf of the dealership. Excellent representative. Josh was the paperwork guy. Very professional, efficient and no xxxxxxxx. Best buying experience I have had with a dealership. Dealer and seller on the same page. Easy. Most importantly myself and my wife were treated with respect, and they respected our time. Will send business to, and will purchase from again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you had an excellent experience. We appreciate you sharing your feedback!

Fast and effective service, friendly and knowledgeable...

Fast and effective service, friendly and knowledgeable team, clean and comfortable building, in and out with all work done thoroughly in just under two hours

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We look forward to working with you again!

Very one was friendly . Great service fast paper work...

Very one was friendly . Great service fast paper work answered all my questions and did a personal text to check how things were going . Easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your kind words are heard by all of us hear at the dealership! Your feedback pushes us to continue providing excellent service! Come again soon.

I was greeted promptly, and professionally, upon...

I was greeted promptly, and professionally, upon arriving. My vehicle was accepted, and taken into service quickly, my vehicle was finished when promised, and the serviced met my expectation. Great job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your kind words are heard by all of us hear at the dealership! Your feedback pushes us to continue providing excellent service! Come again soon.

Please update the areas marked in red before...

Please update the areas marked in red before submitting. Your review needs to be at least 25 words long. Thanks thanks thanks thanks thanks thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

No thank you!! We appreciate your business!

They were professional and safe. The waiting room was...

They were professional and safe. The waiting room was clean and spaced. Everyone wore masks and were careful. The service was reasonable price and they covered my car when they were in it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so grateful that you took the time to leave us a review! Our company values put customer satisfaction as top priority and we are committed to our customers.