Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

Less than 12 hours after we left the sliding door broke again! We were all ready 4 hours out heading home so we didn’t have time to go back!

After oil/filter change service, the truck dripped oil all over my spotless garage floor. Spent 15min under truck cleaning oil off everything beneath the oil filter. Not sure how oil spilled on so much stuff, but it doesn't appear there was any effort to clean it up.

Great team, friendly staff. Worked with Zach in sales and Rich in finance, made an already painful process a little less painful. Bought a great rig, 100% satisfied.

I scheduled a service for our Jeep Grand Cherokee on Monday, 17 August 20. Mr Tony Hubbert facilitated the appointment, which was professionally and quickly done.

We made an appointment at 10am prior to a trip that included a specific problem and a multipoint inspection. We were told after 4pm that they could not even look at our issue. I would not recommend them to anyone. Julie was the only redeeming person and is the only reason they get a 4 on friendliness.

The dealership was very clean and everyone I saw and talked with were very helpful, informative and professional. If I need another vehicle I would go back there.

Great service and care from a local dealership. Great to work with a local business that goes out of its way to make you informed and feel like you are being listened to.

Celina was an incredible saleswoman, listened to my needs, and exceedingly met them. Josh in the finance department was amazing as well, he really came through with meeting my financial needs. Everything went very smooth.

I live in Illinois, West of Chicago. With covid, dealer inventory is down terribly and Lithia was the only dealership in the entire country that had the exact 2020 Ram ecodiesel truck I wanted. There was a fair amount of back and forth communication initially as the truck was still in transit to the dealer but I will say that Jennifer always answered the phone and returned texts very promptly. Unfortunately,I had to hold up some pretty small hoops for her to jump through, especially with the delivery schedule. Ultimately She did a great job and made everything happen. She had all my paperwork ready when I arrived and took her time to show me the features and general operating procedures for the vehicle before I left. She was extremely knowledgeable on all aspects of the vehicle Interior systems. I left knowing what buttons did what and it made the long drive home feel like a truck I was more familiar with. She even checked in a few times to make sure the trip home was going ok and that there were no issues with the vehicle. I can't speak for the service side of Lithia as I had no reason for interaction, but if I lived in the area I would make Jennifer my go to salesperson for all of my business and personal vehicle purchases.

Did an oil consumption test. Was told to drive 1500 miles. When I checked the oil it was about halfway down. They said they marked the dipstick but I couldn't see where. Anyway, when I brought it back in they said I had normal consumption. Is it possible, sure. But between services I usually go through 3-4 quarts of oil. Well I checked my oil 300 miles later. Guess what my car needs. Fricken oil. Not sure what kind of service department they are running but their mechanics are worthless. Or at least the one that looked at my vehicle. My service advisor, I forget his name, but he is on point and will take care of you. Just socks that he has no one that will back him up.