Reviews
Consistently Good, Honest Service
The Tonkin dealerships consistently demonstrate outstanding customer service and honesty. They will tell you when factory-recommended services are due, but will also tell you when you can wait (e.g. to replace various filters).
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is wonderful to hear. Thank you for sharing your experience with us, and we truly value doing business with you.
Service
I have bought several cars through Ron Tonkin and have had all of them serviced at Ron Tonkin and have had nothing but good luck I had my Dodge 2500 serviced today as usual they got me in right away the service lady Jolynne Baertlein told me about a software recall and asked if they could take care of it today I’m very happy with this dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is great to hear - Thanks so much for sharing your uplifting feedback on Jolynne. We're so lucky to have her. Don't hesitate to reach out if there is ever anything more we can do for you!
Great Place
Had a great experience with the sales team with the purchase of our new vehicle as well as follow up in the service department. I will be back for my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Excellent to hear. We really appreciate and value your feedback.
Oil change
Jolynne is excellent at what shedoes.express oil change I like very much. Everything moved along very smoothly and in a timely matter. I would recommend it to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear. Jolynne is the best! Thanks so much for sharing your feedback with us.
Jennifer Anderson
Jamie helped me with the car. Showed him what I wanted & he made the process of buying a new car easy. I live a couple hours away from the dealership & it was a good experience. Jamie made me feel comfortable & went the extra mile. I’m one happy customer & will recommend Jamie & Ron Tonkin dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for the recommendation and review, Jennifer! Really appreciate your business.
Express service
I was in and out in no time. Pam was great to work with! Thank you for fixing me all up. :) I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent to hear! Thanks so much for the great feedback. Appreciate you!
A few words? Easy, fast, great, wonderful, friendly.
We worked with Jamie . Made us comfortable & was so courteous to us. I don’t know the words to discribe the experience of buying a new car, but I would say outstanding. We live about 2 hours away & we were in & out very quickly. I would recommend Tonkin dealership & Jamie . Also Xander did the paper work & made that happen. Excellent recommendation for both. What a team. Thanks. Jennifer (Jean) Anderson. Hood River, Oregon
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jean! Thanks so much for the wonderful recommendation. You were so great to work with and we're thrilled you made the drive out to us. Hope you are enjoying your new car and how beautiful Hood River is!
Outstanding
Everyone was fantastic to work with. The service and options for choosing a new car were great. All employees were friendly and great to work with. Five stars
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love when we provide a 5-star experience - exactly what we strive for in our customer care! Thanks so much for your encouraging review.
Didn’t fix what I asked to be fixed.
I made an appointment to fix the door panel. I arrived and I was not on the schedule although the woman at the desk remembered talking to me on the phone. After an hour I got thebcar back and the fix lasted a few hours until the interior door panel again disconnected from the door.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi JC! Thank you for the feedback. I'm sorry to hear you weren't fully satisfied, but we really appreciate your specific feedback on how we can improve ourselves.
Great friendly service
The process was easy and fast, and the salesperson (Robert) was very helpful and personable. I got what I asked for and drove away in the car I wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent to hear! We love when you get exactly what you're looking for. Hope you're enjoying it!